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antispyware and other viruses/ Moved


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9 replies to this topic

#1 mjcarmo

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Posted 14 February 2009 - 01:10 AM

Hi All,
After trying for 12 hours to remove antivirus 2009 other viruses looked to have installed themselves. I have removed anti virus 2009 as instructed on another post but I still have these applications that are infected:
Services.exe, explorer.exe, userinit.exe.
Other files might be infected :
reader_s.exe, isys.exe
and something is wrong with the winlogon as well.

I have XP SP3 on windows media centre
I still cannot access internet, email or msn.

Very frustrated any help appreciated!

Thanks

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#2 Orange Blossom

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Posted 15 February 2009 - 04:48 PM

As no logs have been posted, I am moving this from the HiJack This forum to the Am I Infected forum. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma

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Posted 15 February 2009 - 08:24 PM

What tools have you run so far?

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#4 mjcarmo

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Posted 16 February 2009 - 04:45 AM

Hey garmanma,
Thanks for your help. The programs I have used are:
combofix
spybot search and destroy
smitfraudfix
antivir rootkit
atf cleaner
sdfix
superantispyware ( wouldnt install properly)


I have disabled the firewalls and scanners and then ran malware as instructed. I have posted the malware log below. I also ran combofix with the intention to help the fix. This shows the infected services. My machine is still not on the internet am using another computer to write this.
Look forward to any help you can give!

Matt


Malwarebytes' Anti-Malware 1.01
Database version: 287

Scan type: Quick Scan
Objects scanned: 19295
Time elapsed: 2 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\services.ex_ (Heuristics.Reserved.Word.Exploit) -> No action taken.

Edited by garmanma, 16 February 2009 - 04:41 PM.


#5 garmanma

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Posted 16 February 2009 - 04:44 PM

I removed the Combofix log, they are not allowed in this particular forum
Teatimer function is disabled for these scans


Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 mjcarmo

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Posted 20 February 2009 - 06:25 PM

Hi Thanks for your help. I have run the updated malware tool and have posted the log. I still cannot access the internet.








Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

2/18/2009 9:46:15 PM
mbam-log-2009-02-18 (21-46-15).txt

Scan type: Full Scan (A:\|C:\|H:\|I:\|J:\|K:\|)
Objects scanned: 176454
Time elapsed: 30 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 5
Files Infected: 58

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{7e099fab-ecb5-4d96-bd23-38627434cdf2} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9d3cf193-58e5-40d5-ba60-233f4c216e37} (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{f5b4d87b-4b18-4283-9075-d85b36ac23dd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\50e90ec4ec063d44bb935a0d02415732 (Rogue.MalwareBot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7d5dd829-6c90-42c5-b54c-2afa82f988ba} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1f158a1e-a687-4a11-9679-b3ac64b86a1c} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\50e90ec4ec063d44bb935a0d02415732 (Rogue.MalwareBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{9d3cf193-58e5-40d5-ba60-233f4c216e37} (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MalwareRemovalBot (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\MalwareRemovalBot (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot (Rogue.MalwareRemovalBot) -> Delete on reboot.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\Log (Rogue.MalwareRemovalBot) -> Delete on reboot.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\Settings (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\MalwareRemovalBot\SpyCleaner.dll (Rogue.SpyCleaner) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\UACdfokfwgt.dll.vir (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\crypts.dll.vir (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\UAChvtidklh.dll.vir (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\UACyltihryg.dll.vir (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\_hsfd83jfdg.dll.vir (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\dxzhbd.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\efcCuULE.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\olqjbsbc.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP527\A0066737.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP544\A0071047.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP544\A0071049.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP544\A0071050.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP547\A0071078.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP547\A0071080.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP547\A0071081.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP551\A0071136.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP552\A0071170.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP552\A0071176.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP552\A0071177.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP552\A0071179.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP552\A0071243.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP552\A0071244.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP552\A0071252.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP553\A0071265.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP556\A0071283.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP556\A0071284.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP556\A0071285.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP579\A0075865.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP579\A0075866.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP579\A0075867.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP579\A0075884.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{5FED904E-6E1E-4B49-8681-D5C017BB5784}\RP579\A0075892.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Program Files\MalwareRemovalBot\DataBase.ref (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Program Files\MalwareRemovalBot\MalwareRemovalBot.exe (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Program Files\MalwareRemovalBot\MalwareRemovalBot.url (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Program Files\MalwareRemovalBot\TCL.dll (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Program Files\MalwareRemovalBot\vistaCPtasks.xml (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Program Files\MalwareRemovalBot\zlib.dll (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\MalwareRemovalBot\MalwareRemovalBot on the Web.lnk (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\MalwareRemovalBot\MalwareRemovalBot.lnk (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\rs.dat (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\Log\2009 Feb 17 - 09_57_41 PM_984.log (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\Log\2009 Feb 18 - 03_00_02 AM_156.log (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\Log\2009 Feb 18 - 03_00_05 AM_078.log (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\Log\2009 Feb 18 - 07_20_34 PM_000.log (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Matt\Application Data\MalwareRemovalBot\Settings\ScanResults.pie (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Desktop\MalwareRemovalBot.lnk (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\3.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\4.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\5.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\7.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\B.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\C.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\E.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\F.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\services.ex_ (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#7 garmanma

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Posted 21 February 2009 - 09:17 PM

Can you access the internet using Safemode w/networking?
Reboot the computer and after the initial boot screen, start tapping the F8 key and make you selection
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 mjcarmo

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Posted 23 February 2009 - 04:33 AM

G'day again

I tried to get a www connection via safe mode with no luck once again. The modem registers that its connected to the pc, the lights on, but I cant get access to one site, even the settings page for the modem. I ran malwarebytes again with no bugs reported.

Any ideas?

Thanks as alwsays

#9 garmanma

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Posted 23 February 2009 - 03:46 PM

Let's try this while I look around some more
------------------------------------

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#10 mjcarmo

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Posted 16 March 2009 - 04:47 AM

Hi

Just want to say hi again and thanks for your time fixing this damn pc... I did what you explained above and I got back online. I then installed Avast and ran a full scan. Turns out the machine was littered with viruses... so I gave in and re-formatted.

Its back and now I have every virus protection program I can get my hands on to prevent this happening again... lesson learnt.

Thanks again...




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