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CP shuts down/Error msg on start


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#1 Julianna W

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Posted 13 February 2009 - 08:33 PM

Hey, I use Windows XP and I'm having some trouble right now with my computer.

My computer just randomly shut down, without warning and without going through the shut down process and it the proceeded to restart on its own.

When it reloaded an error message popped up and said:

"The system has recovered from a serious error

A log of this error has been created.

Please tell Microsoft about this problem.
We have created an error report that you can send to help up improve Microsoft Windows. We will treat this report as confidential and anonymous."

This was the code in the message and it didn't explain it at all:

BCCode: 1000007E
BCP1: C0000005
BCP2: EE7ECD83
BCP3: EE9ADBF8
BCP4: EE9AD8F4
OS Ver: S_1_2600
SP: 3_0
Product: 768_1

There were also a few sentences following this about sending this information to Microsoft, safety, etc., but I wasn't able to copy them down.

I was told this happened to my computer a few days ago, but it sounded to me like the power flicked on and off, so I disregarded it. So, it's done this twice.

I'm also having some problems with Firefox shutting down randomly and sometimes without warning. I'm just including that since these problems are occurring at the same time.

I'd appreciate any help and advice. Thanks!

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#2 hamluis

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Posted 13 February 2009 - 08:53 PM

Hi :thumbsup:.

Let's try to stop the auto reboot upon error first: Disable Auto Reboot On System Crash - http://www.theeldergeek.com/auto_reboot_on_system_crash.htm

It won't hurt to take a look in Event Viewer and see if there are any details from any error there which can assist us. You are only interested in errors, no information items.

If you see a line item that looks like it occurred approximately when you had your error/shutdown situations, you can double-click on that to see the details. Copy those down and post the content as it appears...in your next post.

Louis

#3 Julianna W

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Posted 14 February 2009 - 11:15 AM

Hi, thanks so much for responding and for your help! :thumbsup:

I did the first step.

The second one took me a bit longer.
The log is riddled with errors, I don't think that's normal. Yesterday there were 25 application errors.

I was able to look at my post in another forum (because I posted after my computer shut down) and narrow it down to 3 possibilities. Phew!

I just wanted to clarify before posting. Would you like all that appears in the event box? The description, bytes, date, time, etc.?

#4 hamluis

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Posted 14 February 2009 - 01:00 PM

At the moment...let's confine interest to errors which occurred at approximately the same time as the two instances you initially posted about.

Assuming that there is some correlation between an error appearing and the shutdowns...that's likely to be more productive.

Any details provided by Event Viewer for those two instances...should be posted.

Louis

#5 Julianna W

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Posted 14 February 2009 - 01:43 PM

Ok, thanks for your patience. I know very very little about this part of computers.

ERROR 1

Date: 2/13/2009
Source: Application Error
Time 4:38:49 PM
Category: None
Type: Error
Event ID: 1000

Description:
Faulting application firefox.exe, version 1.9.0.3306, faulting module npswf32.dll, version 9.0.124.0, fault address 0x000fba9d

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data: Bytes

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 45 20 20 66 69 72 ure fir
0020: 20 31 2e 39 2e 30 2e 33 1.9.0.3
0028: 33 30 36 20 69 6e 20 6e 306 in n
0030: 70 73 77 66 33 32 2e 64 pswf32.d
0038: 6c 6c 20 39 2e 30 2e 31 ll 9.0.1
0040: 32 34 2e 30 20 61 74 20 24.0 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 30 66 62 61 39 64 0d 00fba9d.
0058: 0a .

ERROR 2

Date: 2/13/2009
Source: Application Error
Time: 4:38:00 PM
Category: None
Type: Error
Event ID: 1000

Description:
Faulting application firefox.exe, version 1.9.0.3306, faulting module xul.dll, version 1.9.0.3306, fault address 0x00235951

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data: Bytes

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 39 2e 30 2e 33 1.9.0.3
0028: 33 30 36 20 69 6e 20 78 306 in x
0030: 75 6c 2e 64 6c 6c 20 31 ul.dll 1
0038: 2e 39 2e 30 2e 33 33 30 .9.0.330
0040: 36 20 61 74 20 6f 66 66 6 at off
0048: 73 65 74 20 30 30 32 33 set 0023
0050: 35 39 35 31 od oa 5951..


Also, yesterday morning when I thought my computer had a virus and I had already tried running virus scanners, I uninstalled and reinstalled Firefox. That made no difference. Firefox kept shutting down. And my computer abruptly shut down AFTER I had reinstalled Firefox. I don't know if this extra information is necessary, but I'm mentioning it since both errors (and many of the others) reference Firefox.
I also thought I could bypass the problem by using Internet Explorer temporarily, but it would shut down as well.

#6 hamluis

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Posted 14 February 2009 - 01:59 PM

Taken from the www.aumha.com website:

[color="#0000FF"]0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

Specific Shot-In-The-Dark: http://support.microsoft.com/kb/321637

My first effort would to uninstall Firefox...do a repair install of XP...and see if the problem continues.

It could be anything, IMO...browsers, AV programs, hardware items, music programs, ad nauseam...all these things have drivers. So it's of no value for me to say that it's (at least) 1 driver situation...which probably was damaged.

My next effort would be a clean install.

Louis




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