Posted 13 February 2009 - 02:51 PM
I have a Windows XP and I use Norton as a firewall and in the last week or so Firefox has been abruptly closing, most of the time the pop-up about "experiencing a problem and needing to close" comes up first, but sometimes it just closes without warning. It seems random, but especially bad when I'm trying to watch a video. Not sure if that means something.
So, I figured there was a virus and tried running a full system scan with Norton, but no viruses were found.
I then tried to run a full system scan with Ad-Aware and Spybot Search and Destroy, but no viruses were found with either.
I then tried uninstalling and reinstalling Firefox, but still it kept shutting down.
I also open Internet Explorer and noticed that it would shut down as well.
I then tried to do a system restore, but after my computer restarted it said it could not complete the process. I tried again and I noticed as it was shutting down (before it started restoring) several error messages quickly popped up. I wasn't able to see what they said, but if this information is pertinent, I can do this several more times so I can try and copy them.
So, now I'm out of ideas as to what I can do with my limited understanding of computers. I would appreciate any advice or help. I know this isn't a lot of information about the problem, but I don't know anything about what the problem is. All I know is Firefox keeps shutting down and the virus scanners are telling me my computer is clean so... I'm not really sure here.