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software updates not working


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#1 ampakal

ampakal

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Posted 13 February 2009 - 11:23 AM

I am fixing a computer for a friend. I have found many spyware, malware, and viruses using ad-aware and avg. The problem is I downloaded the most up to date versions but they are still a little old. when I try to update them, the updates fail. I also am having trouble updating windows. either ie won't load or the update site fails. I can go to many other sites and even ping the update site and all works fine. Spybot is even giving me trouble. I run the program. I can see the process start but the program window never comes up. This is really frustrating me.


DDS (Ver_09-02-01.01) - NTFSx86
Run by Lynne Tennie at 10:10:49.26 on Fri 02/13/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.104 [GMT -6:00]

AV: AVG Anti-Virus Free *On-access scanning disabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\SiteAdvisor\6172\SAService.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\taskmgr.exe
F:\repair tools\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.athenet.net/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = localhost
uInternet Settings,ProxyServer = proxy.core.com:80
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
mWinlogon: Shell=Explorer.exe
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: c:\windows\system32\gsdrgfdrrgnd.dll: {d5bf4552-94f1-42bd-f434-3604812c807d} - c:\windows\system32\gsdrgfdrrgnd.dll
TB: Yahoo! Companion: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn3\ycomp5_3_16_0.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
uRun: [Walgreens PhotoShow Media Manager] c:\progra~1\walgre~1\walgre~1\data\xtras\mssysmgr.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Dell AIO Printer A920] "c:\program files\dell aio printer a920\dlbkbmgr.exe"
mRun: [POINTER] point32.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [ViewMgr] c:\program files\viewpoint\viewpoint manager\ViewMgr.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRunOnce: [DELDIR0.EXE] "c:\docume~1\lynnet~1\locals~1\temp\deldir0.exe" "c:\program files\mcafee\mcafee shared components\guardian\"
StartupFolder: c:\docume~1\lynnet~1\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\volumewatcher\SPUVolumeWatcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\americ~1.lnk - c:\program files\america online 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\backWeb-7288971.exe
uPolicies-explorer: NoFolderOptions = 1 (0x1)
uPolicies-explorer: NoActiveDesktop = 00000000
uPolicies-system: DisableRegistryTools = 1 (0x1)
dPolicies-explorer: NoFolderOptions = 1 (0x1)
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Ebates. - file://c:\program files\ebatesmoemoneymaker4\ebatessmmm\ebatestmmm\ebmmC0.htm
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim95\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: microsoft.com\update
Trusted Zone: turbotax.com
Trusted Zone: yahoo.com
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: c:\windows\system32\gsdrgfdrrgnd.dll: {d5bf4552-94f1-42bd-f434-3604812c807d} - c:\windows\system32\gsdrgfdrrgnd.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\lynnet~1\applic~1\mozilla\firefox\profiles\j6avv0ah.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\lynne tennie\application data\mozilla\firefox\profiles\j6avv0ah.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp07074039.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npicaN.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-2-13 325128]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-2-13 27656]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-2-13 107272]
R1 crlscsi;crlscsi;c:\windows\system32\drivers\crlscsi.sys [2004-2-29 6144]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-2-13 298264]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S1 54ec0f1e;54ec0f1e;c:\windows\system32\drivers\54ec0f1e.sys [2009-1-30 0]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-10-28 24652]
S3 gAGP440p;gAGP440p;\??\c:\docume~1\mikete~1\locals~1\temp\gagp440p.sys --> c:\docume~1\mikete~1\locals~1\temp\gAGP440p.sys [?]

=============== Created Last 30 ================

2009-02-13 02:09 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-02-13 01:55 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2009-02-13 01:39 <DIR> --d----- c:\program files\Lavasoft
2009-02-13 01:28 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-02-13 01:18 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-02-13 00:54 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-02-13 00:54 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-02-13 00:53 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-02-13 00:53 <DIR> --d----- c:\program files\AVG
2009-02-13 00:53 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-02-13 00:07 459,264 -------- c:\windows\system32\dllcache\msfeeds.dll
2009-02-13 00:07 52,224 -------- c:\windows\system32\dllcache\msfeedsbs.dll
2009-02-13 00:07 267,776 -------- c:\windows\system32\dllcache\iertutil.dll
2009-02-13 00:07 383,488 -------- c:\windows\system32\dllcache\ieapfltr.dll
2009-02-13 00:07 63,488 -------- c:\windows\system32\dllcache\icardie.dll
2009-02-13 00:07 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-02-13 00:07 2,455,488 -------- c:\windows\system32\dllcache\ieapfltr.dat
2009-02-13 00:07 991,232 -------- c:\windows\system32\dllcache\ieframe.dll.mui
2009-02-13 00:07 6,066,688 -------- c:\windows\system32\dllcache\ieframe.dll
2009-02-12 19:34 <DIR> --d----- c:\windows\pss
2009-02-12 19:11 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-02-01 15:11 <DIR> --d----- c:\docume~1\lynnet~1\applic~1\SiteAdvisor
2009-02-01 10:06 <DIR> --d----- c:\program files\SiteAdvisor
2009-01-30 20:16 0 a------- c:\windows\system32\drivers\54ec0f1e.sys
2009-01-30 20:13 0 a------- c:\windows\system32\4Cc6uXR1.exe.a_a
2009-01-30 20:13 <DIR> --d----- c:\docume~1\alluse~1\applic~1\CrucialSoft Ltd
2009-01-27 00:20 410,984 a------- c:\windows\system32\deploytk.dll

==================== Find3M ====================

2009-01-16 21:35 3,594,752 -------- c:\windows\system32\dllcache\mshtml.dll
2008-12-19 03:10 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-12-18 23:25 634,024 -------- c:\windows\system32\dllcache\iexplore.exe
2008-12-18 23:23 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-12-11 04:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2005-05-01 12:46 79,136 ac------ c:\docume~1\lynnet~1\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 10:11:52.01 ===============

Attached Files



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#2 Blade81

Blade81

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Posted 20 February 2009 - 03:58 PM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this post a fresh dds log, please.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 Blade81

Blade81

    Bleepin' Rocker


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Posted 26 February 2009 - 01:27 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a Staff member. Include the address of this thread in your request. This applies only to the original topic starter. Should you have a new issue, please start a New Topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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