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Restart when virus scanning


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#1 Lilith

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Posted 13 February 2009 - 04:59 AM

This is an ongoing problem. I was stupid and I downloaded something and boom I ended up with about 10 trojans. My husband spent all day fixing it but I'm pretty sure that all of it wasn't gotten. I got bitdefender installed and working, it found some more and said it fixed it. For about two weeks, it's been running alright except for the fact that when I do a search on google and click on a link, it kicks me back to google on a blank search page and I have to hit the back button and click the link again to get where I want to go.

I normally leave my computer running pretty much all of the time. When I got up this morning I noticed that it had restarted. When I logged in nothing seemed untoward but as I noticed there hadn't been a windows update, I decided to run a virus scan, a full system scan. BitDefender got 4% in showed me there was 1 issue and then the computer restarted.

When it came up again, I tried again, this time to do a deep system scan and it got to two problems and the second the second one showed it restarted.

I tried again in safe mode, but it wouldn't let me run it in safe mode. It wasn't allowing me to open it, nothing happened when I clicked on it. I came over to the laptop to come here to get some help and it just shut down from safe mode. Unfortunately, I wasn't looking at the screen at the time so I didn't see if it said anything or not.

I got no messages on the restarts, it just restarted.

Any help would be greatly appreciated. Not really sure what to do at this point.

Edited by Pandy, 13 February 2009 - 05:31 AM.
Moved from Win XP Home and Pro ~Pandy


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#2 Stang777

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Posted 13 February 2009 - 05:15 AM

I tried again in safe mode, but it wouldn't let me run it in safe mode. It wasn't allowing me to open it, nothing happened when I clicked on it. I came over to the laptop to come here to get some help and it just shut down from safe mode. Unfortunately, I wasn't looking at the screen at the time so I didn't see if it said anything or not.


I do not know if this will work or not but try running it in Safe Mode with Networking. My antivirus program will not run in regular Safe Mode but it will run in Safe Mode with Networking

#3 Lilith

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Posted 13 February 2009 - 05:16 AM

I'll go give it a shot.

#4 Lilith

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Posted 13 February 2009 - 05:19 AM

I tried it with networking and still nothing. It's just not starting in safe mode with or without networking.

I right clicked on the system try icon and nothing happened immediately. I sat with the laptop right by in case anything happened and eventually it popped up the right click menu but it wouldn't show it when I clicked SHOW. Then the icon grayed out, not allowing me to interact with it anymore.

Edited by Lilith, 13 February 2009 - 05:23 AM.


#5 dc3

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Posted 13 February 2009 - 05:35 AM

Hi Lilith, and welcome to BleepingComputer.

We had your topic moved to the Am I Infected forum where those with the proper tools can help you, I can get you started, but someone with tools than I have will probably pick this up.

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs.

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#6 Stang777

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Posted 13 February 2009 - 05:36 AM

Well bummer. However, according to the bit defender forum website, this can be done. It says that since version 2008 you can do it this way.....

"Start->Programs->BD->BitDefender Manual Scan"


Before that version it was a lot harder, as you had to do it this way....


"After you have sucsesfully BOOT-ed in safe mode, open the command prompt by going to START -> Run, type in cmd and hit <enter> or click OK.

Then, type in the following command:

cd x:\Program Files\Common Files\Softwin\BitDefender Scan Server, where "x" is your system drive, where Windows is installed and Program files folder is located.

After sucsesfully changing the directory, type in the following command:

bdc /f /b /r /i /G /N /p. The parameters meanings are as follows:


/f - scan files
/b - scan BOOT sectors and Master Boot Record
/r - scan inside archives
/i - scan mail databases
/G - create log file
/N - scan all fixed drives
/p - prompt for action


You may enter bdc without any parameter to see any other options."


Give one those ways a try, depending on what version you have. If you use the last method and did not install Bitdefender in the program files directory, just replace that directory in the command line for the directory you installed it in. I never install things into the program files directory so thought I would mention that.

#7 Stang777

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Posted 13 February 2009 - 05:52 AM

Lilith,

If you can get the program dc3 recommended running it would probably be a lot better for what you need than the program you are trying to use, as would the program SuperAntiSpyware. Both programs are excellent and easy to use and free. SuperAntiSpyware found something on my system that Malwarebytes missed and most likely, Malwarebytes will find things that SuperAntiSpyware misses, so I use them both. Good luck, I hope you can get your computer fixed up easily and soon.

#8 dc3

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Posted 13 February 2009 - 05:57 AM

I have similar instructions for SUPERAntiSpyware and will suggest that Lilith run it after we see what the first scan with Malwarebytes turns up.

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#9 Lilith

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Posted 13 February 2009 - 06:28 AM

Malwarebytes says that it didn't find any malicious objects.

#10 dc3

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Posted 13 February 2009 - 06:37 AM

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Lilith

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Posted 13 February 2009 - 07:28 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/13/2009 at 07:20 AM

Application Version : 4.25.1012

Core Rules Database Version : 3756
Trace Rules Database Version: 1720

Scan type : Complete Scan
Total Scan Time : 00:27:29

Memory items scanned : 394
Memory threats detected : 0
Registry items scanned : 3874
Registry threats detected : 7
File items scanned : 23577
File threats detected : 12

Adware.Tracking Cookie
C:\Documents and Settings\Zuzu\Cookies\zuzu@adbureau[1].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@atdmt[2].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@wmvmedialease[1].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@doubleclick[1].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@windowsmedia[2].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@myaccount.turbine[2].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@cgm.adbureau[2].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@accounts.gleemax[1].txt
C:\Documents and Settings\Zuzu\Cookies\zuzu@accounts[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@atdmt[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@msnaccountservices.112.2o7[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@2o7[2].txt

Rogue.Component/Trace
HKLM\Software\Microsoft\7877B249
HKLM\Software\Microsoft\7877B249#7877b249
HKLM\Software\Microsoft\7877B249#Version
HKLM\Software\Microsoft\7877B249#78771fc9
HKLM\Software\Microsoft\7877B249#7877762c
HKU\S-1-5-21-583907252-1677128483-839522115-1003\Software\Microsoft\CS41275
HKU\S-1-5-21-583907252-1677128483-839522115-1003\Software\Microsoft\FIAS4018

#12 DaChew

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Posted 13 February 2009 - 07:59 AM

Pardon me for jumping in here

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#13 dc3

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Posted 13 February 2009 - 08:07 AM

No problem Chewy, I'll just step back and watch. :thumbsup:

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#14 Lilith

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Posted 13 February 2009 - 10:05 AM

Well, now it's just a little worse.

I downloaded the DrWeb-Cureit and it found 3 things and ask to move them. One said there were infected objects and one was related to that then there was a separate trojan. Then the computer shutdown. I brought it back up and went to go restart the program and it shut down again.

So, that's where I am. I've brought safe mode up 4 times now and it doesn't even restart, it just shuts down. Sometimes I get the chance to do something, sometimes I don't.

The scan did not complete before the computer shut down.

Edited by Lilith, 13 February 2009 - 10:07 AM.


#15 DaChew

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Posted 13 February 2009 - 10:11 AM

There are several options at the safe mode screen, command prompt and last known good configuration, can you access either of them?
Chewy

No. Try not. Do... or do not. There is no try.




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