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Slow Computer + Blue Screen Memory Dump


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#1 kgrind11

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Posted 13 February 2009 - 01:29 AM

Hello. My computer is extra slow and will randomly show a blue screen of death that says "Volume is dirty" and then dumps the memory. Any help would be much appreciated and thank you in advance for your time. :thumbup2:


DDS (Ver_09-02-01.01) - NTFSx86
Run by Dasnyl Rafi at 0:15:41.45 on Fri 02/13/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_11

============== Running Processes ===============


============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ccc.edu/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = 127.0.0.1
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\mi1933~1\office12\GRA8E1~1.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [CTSyncU.exe] "c:\program files\creative\sync manager unicode\CTSyncU.exe"
uRun: [AdobeUpdater] "c:\program files\common files\adobe\updater5\AdobeUpdater.exe"
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [PRONoMgrWired] c:\program files\intel\prosetwired\ncs\proset\PRONoMgr.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [Dell Wireless Manager UI] c:\windows\system32\WLTRAY
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [dlbxmon.exe] "c:\program files\dell photo aio printer 962\dlbxmon.exe"
mRun: [CTCheck] c:\program files\creative\creative zen\zen media explorer\CTCheck.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\dasnyl~1\startm~1\programs\startup\stickies.lnk - c:\program files\stickies\stickies.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sbcsel~1.lnk - c:\program files\sbc self support tool\bin\matcli.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\progra~1\yahoo!\messen~1\YPager.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
DPF: {57C76689-F052-487B-A19F-855AFDDF28EE} - hxxps://passage.cna.com/vdesk/terminal/f5InspectionHost.cab#version=6020,2008,0212,2004
DPF: {6C275925-A1ED-4DD2-9CEE-9823F5FDAA10} - hxxps://passage.cna.com/vdesk/terminal/urTermProxy.cab#version=6010,2007,0726,1516
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CC85ACDF-B277-486F-8C70-2C9B2ED2A4E7} - hxxps://passage.cna.com/vdesk/terminal/urxshost.cab#version=6020,2008,0212,2006
DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} - hxxps://passage.cna.com/vdesk/terminal/urxhost.cab#version=6020,2008,0212,2005
DPF: {E615C9EA-AD69-4AE9-83C9-9D906A0ACA6D} - hxxps://passage.cna.com/policy/download_binary.php/win32/f5syschk.cab#Version=6020,2008,0212,2007
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/su2/CTL_V02002/ocx/15033/CTPID.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\mi1933~1\office12\GR99D3~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: WRNotifier - WRLogonNTF.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\mi1933~1\office12\GRA8E1~1.DLL
LSA: Authentication Packages = msv1_0 nwprovau

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dasnyl~1\applic~1\mozilla\firefox\profiles\sayx4tx7.default\
FF - prefs.js: browser.startup.homepage - www.huffingtonpost.com
FF - plugin: c:\program files\google\google updater\2.4.1487.6512\npCIDetect13.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPuroamHost.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service
FF - user.js: general.useragent.extra.zencast - );user_pref(general.useragent.extra.zencast,
============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-01-28 01:06 410,984 a------- c:\windows\system32\deploytk.dll

==================== Find3M ====================

2008-04-14 22:33 56 ---shr-- c:\windows\system32\6641C2CC5B.sys
2008-04-14 22:33 2,620 ac-sh--- c:\windows\system32\KGyGaAvL.sys
2008-07-06 23:59 32,768 ac-sh--- c:\windows\system32\config\systemprofile\cookies\index.dat
2008-07-06 23:59 16,384 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat
2008-07-06 23:59 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat

============= FINISH: 0:16:29.15 ===============

Attached Files



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#2 KoanYorel

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Posted 25 February 2009 - 06:21 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
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#3 kgrind11

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Posted 26 February 2009 - 01:55 AM

Thank you very much for the response. The problem has now escalated to Windows XP not starting. :thumbup2: I have tried to re-install Windows from the recovery CD and the recovery console. I am unaware of what to do from there. A blue screen comes up afterwards that says "A problem has been detected and Windows has been shut down to prevent damage. KERNEL_DATA_INPAGE_ERROR. A white screen also comes up and says that "the device in the system modular bay cannot be identified". I've checked the CD Drive and Hard Drive to see if they are properly connected and it seems that they are firmly attached. During recovery manager I can see the partitions on the HD, so it isn't completely fried I don't think... Definitely confused.

#4 Billy O'Neal

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Posted 26 February 2009 - 09:22 PM

Hello, kgrind11
Your log appears clean. At this point, I believe that your issue is related to hardware -- most likely failing RAM.

Do you have a working machine and one blank CD available?

BillyIII
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#5 kgrind11

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Posted 27 February 2009 - 10:02 AM

Thank you for your response. I do have those items. :thumbup2:

#6 Billy O'Neal

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Posted 27 February 2009 - 07:11 PM

Hello :thumbup2:

Please download MemTest86+ from here:
http://www.memtest.org/download/2.11/memtest86+-2.11.iso.zip

Burn that ISO to a CD as an IMAGE FILE. If you are unsure how to do this, please see the tutorial here:
http://www.bleepingcomputer.com/forums/ind...t&p=1126324

Setup your system to boot to that CD, and memtest86 will automaticly start.

Let me know if it finds any errors.... let it run at least overnight. When you're done with it, reset the machine by pulling the plug. Normally, Memtest86 runs forever.

If errors are found, the bottom of the window will turn RED, similar to the screenshot here:
http://www.totms.co.uk/img/gbm_news_ram_1.jpg

Billy3
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#7 Billy O'Neal

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Posted 27 February 2009 - 10:24 PM

Hello, kgrind11
I got some better instructions for you :thumbup2:

Hopefully these are easier to follow....

We need to Test your RAM
Please perform these steps from a separate, working, machine.Perform these steps on the problem machine.
  • Put your CD in the drive and configure your machine to boot to the CD. This is different on all machines, but it's usually by pressing F12 or F10 as your system boots, and selecting either "CDROM" or your cdrom drive. If you are unable to force a CDRom boot, reply with the make and model of your machine and I should be able to get you exact instructions.
  • If you've done it correctly, MemTest86+ will start to run automaticly, as shown below:
    Posted Image
  • If you want to be reasonably your RAM is OK, then allow MemTest to run until you see this message:
    Posted Image

    On the other hand, if you want to be completely sure your RAM is OK, allow MemTest to run overnight. Memtest will run forever until power is pulled on the machine.
  • Check the MemTest screen for any reported errors. Errors will appear as RED warnings at the bottom of the screen, similar to the following screenshot:
    Posted Image
  • Hard-Reset the machine, removing the MemTest disk, and post your results back here.
BillyIII
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#8 Billy O'Neal

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Posted 02 March 2009 - 07:31 PM

Hello, kgrind11
Are you still here?

BillyIII
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#9 kgrind11

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Posted 03 March 2009 - 06:21 PM

Yes I am here. I thought i had responded. The program ran 70 passes and no errors have been found. :thumbup2: My only guess is the hard drive. Isn't there a way to boot up thru a USB drive and get all of the information off of the HD? I'm desperate to save the info on my wifey's laptop!

#10 Billy O'Neal

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Posted 03 March 2009 - 06:24 PM

Hello, kgrind11
Yep.. we can boot from CD.

We Need to perform Disaster Recovery
Perform these steps on a working, undamaged machine. You will require one CD-R or RW disk.
  • Please download the Microsoft Diagnostics and Recovery Toolset, and save it to your desktop.
  • Double click the Posted Image icon on your desktop.
  • Follow the onscreen instructions to install the Microsoft Diagnostics and Recovery Toolset.
  • When asked, select "Typical" installation.
  • If on Windows XP, go to Start -> Run, and enter the following into the run dialog and press enter. If on Vista, enter the following into the search box and press enter.
    "%homedrive%\Program Files\Microsoft Diagnostics and Recovery Toolset"
  • Burn the file, ERD50.ISO to your blank CD. Note that you aren't burning the data file to the CD, you need to burn the file as a disk image to the cd. Your favorite CD burning utility should be able to do this. If unsure, see the How to Burn an ISO File Tutorial.
The previous instructions created your very own ERD Commander boot disk, which is able to perform offline System Restore operations. Note that the CD you just burned will cease to work after thirty days.

Perform these instructions from the machine which is not working correctly:
  • Put your CD in the drive and configure your machine to boot to the CD. This is different on all machines, but it's usually by pressing F12 or F10 as your system boots, and selecting either "CDROM" or your cdrom drive. If you are unable to force a CDRom boot, reply with the make and model of your machine and I should be able to get you exact instructions.
  • If you did it correctly, you'll see this at the bottom of your screen:
    Posted Image
    Wait for ERD Commander to start itself.
  • When you see this screen, select your Windows installation by clicking on it once, and pressing OK:
    Posted Image
  • Use this booted environment to copy your data to some other media.
Back on the clean machine, you may uninstall the Microsoft Diagnostics and Recovery Toolset from Windows XP machines from Start -> Control Panel -> Add/Remove Programs or from Vista machines using Start -> Control Panel -> Uninstall a Program. You may also delete the saved installer for the Microsoft Diagnostics and Recovery Toolset from your desktop now.

BillyIII
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#11 kgrind11

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Posted 05 March 2009 - 12:37 PM

Unfortunately I tried this and now the laptop does not even recognize the CD-DVD Drive! I tried pulling it out and pushing it back in to no avail. I can get it to recognize a USB device though, is there a way to accomplish the same task with a USB drive. Thanks a lot for your help.

#12 Billy O'Neal

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Posted 06 March 2009 - 05:21 PM

Unfortunately I tried this and now the laptop does not even recognize the CD-DVD Drive! I tried pulling it out and pushing it back in to no avail. I can get it to recognize a USB device though, is there a way to accomplish the same task with a USB drive. Thanks a lot for your help.

Did it fail to recognise the device from the ERD commander environment, (i,e, you couldn't copy your files off) or were you unable to boot the cd?

EDIT: If you got the cd to boot -- note that ERD commander doesn't support hotplugging. Make sure the USB device is connected as the disk is booting if you want to see it.

Billy3

Edited by Billy O'Neal, 06 March 2009 - 05:22 PM.

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#13 kgrind11

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Posted 07 March 2009 - 12:58 AM

I am unable to boot the CD, now booting from the CD/DVD drive is not an option. :thumbup2:

#14 Billy O'Neal

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Posted 08 March 2009 - 03:11 PM

Hmm.. not much that I know how to do with that :thumbup2:

You can try the USB-Knoppix instructions here:
http://www.pendrivelinux.com/usb-knoppix-510/

Do keep in mind this won't be a typical windows install.... linux is a bit different but it will allow you access to your data if need be :)

Billy3
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#15 Billy O'Neal

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Posted 11 March 2009 - 08:33 PM

Is there anything else you'd like me to help you with?
Billy3
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