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dell support script causing frequent crashes


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#1 chemed

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Posted 12 February 2009 - 10:55 PM

Hi,

I am using a relatively new Dell Inspiron 1525 w/ Vista. Lately it has been freezing with increased frequency, typically while on the internet. I'm using Firefox but there doesn't seem to be any problems.
At every startup, however, I get a message that says the there is a script error on the following page:

file:///C:/Program%20Files/Dell%20Support%20Center/sscommon/common/snapins/shell/ss_shell.htm?config=..%255c..%255c..%255c..%255cgs_agent%

Do you want to continue running scripts on this page?

It seems to be a dell program, but I have had a hard time finding any information on this error. Could this be the reason for the frequent crashes?
I am currently using Trend Micro PC-Cillin and Malwarebytes AntiMalware and they haven't turned up anything out of the ordinary. I consulted with a person at Dell support and they said it might be a problem with the built in webcam driver. Really?
Anyone heard of this problem? What can I do?

ANY help is appreciated!

thanks ahead of time,

-chemed

Edited by chemed, 12 February 2009 - 10:59 PM.


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#2 garmanma

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Posted 13 February 2009 - 05:07 PM

Have you recently removed any programs? Have a look in the Event Viewer for errors that happened at the time of the script error
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#3 usasma

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Posted 14 February 2009 - 09:49 AM

This is one of the FEW times that I'd recommend using MSCONFIG.EXE - for testing purposes.

To do this, go to Start and type in "msconfig" (without the quotes) and press Enter.
Click on the Startup tab and look for anything related to Dell

Post a list of the names (in the Startup Item column) that you find so we can make some suggestions.
Exit from MSCONFIG by clicking on the CANCEL button.

Edited by usasma, 14 February 2009 - 09:49 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 chemed

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Posted 14 February 2009 - 09:10 PM

Is there a specific place to look in the Event Viewer? It seems as though there's quite a bit of "events", some 10,000+.
Also, I did open MSCONFIG to take a look at the startup programs. I turned off the auto start function for the webcam utility. I didn't, however, see anything that matches up with the script page that is mentioned above. Upon restart, the script still had an error, but the computer never froze while I was using it.
I'm out of town right now and won't be back until Monday (on another comp. right now), when I get back, I'll post the information that you guys asked for.

thanks a million!

-chemed

Edited by chemed, 14 February 2009 - 09:11 PM.


#5 usasma

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Posted 15 February 2009 - 07:41 AM

MSCONFIG is a troubleshooting utility - only use it to test things, then set it back to Normal.
Look for errors in the System and Application log files.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 chemed

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Posted 18 February 2009 - 10:15 AM

SO, Should I set MSCONFIG back to default settings?

#7 usasma

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Posted 18 February 2009 - 08:20 PM

IMO you should always set MSCONFIG back to default settings. If you're looking for a free tool to manage startups, I'd suggest this: http://www.microsoft.com/technet/sysintern...s/Autoruns.mspx
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 chemed

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Posted 21 February 2009 - 09:32 PM

Here is the list of Startup programs:

Windows Defender
Alps Pointing Device Driver
Raid Event Monitor
Dell Wireless WLAN card wirleless network tray applet
Trend Micro Internet Security
OEM2MON.exe <--------------------Creative Technologies
IDT Audio
JAVA Platform
Adobe Acrobat
Intel Common User Interface
Macrovision FLEXnet connect (appears twice)
Supportsoft sprtcmd (appears twice)
Digital Line Detection
Quickset

Here are the list of programs that are de-selected
Dell Webcam Manager
dscactivate
Cyperlink PowerCinema
Quicktime
Google Toolbar Notifier

#9 usasma

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Posted 22 February 2009 - 08:11 AM

Try disabling the 2 instances of Supportsoft sprtcmd
If that doesn't work, then you're going to have to dive into the Autoruns program looking for that item.
If you notice, there's lot's more startups listed in Autoruns than in MSCONFIG
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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