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Spyspotter Removal


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#1 teachpeace

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Posted 31 May 2005 - 07:37 PM

My son downloaded a program called Spyspotter.Our computer is now near paralysis with pop-ups etc. But going to control panel I cannot uninstall this program. I get the message "could not open INSTALL. LOG.file" I am nervous about any of the other free downloads claiming they will fix this problem and don't know which sites, if any, are trustworthy. Can anyone out there help me. Obviously I am a computer novice.

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#2 tg1911

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Posted 01 June 2005 - 12:54 AM

Are you using these basic security programs?
(They're all free.)

aČ free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. aČ fills this gap.
Ad-Aware - A good program similar to SpyBot S & D.
Spybot S&D - Detects and removes spyware, of different types, from your computer.
SpywareBlaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.
SpywareGuard - A nice compliment to SpywareBlaster. This allows you the option to prevent downloads that contain bad active X controls.

If not, you need to. These programs, updated and used regularly, will do a lot to keep your computer clean of spyware, trojans, keyloggers, browser hijackers, etc...

Download them, update them, and then run them.

Important:
Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.

If that doesn't help, then:

Read the pinned post in the HijackThis forum, here
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 teachpeace

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Posted 04 June 2005 - 08:17 PM

Am trying to follow your advice, but cannot get to the list of download sites for spybot because of numerous pop-ups. No list ever appears of spybot sources, just endless, constantly changing pop-ups for the very thing I'm trying to get rid of. Is it too late to save myself? Do I need to wipe the whole computer? I'm barely able to use this machine now. Feeling desperate I'm afraid. Thanks for suggestions.

#4 Rimmer

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Posted 04 June 2005 - 10:14 PM

What operating system do you have? If you have USB ports on your system and access to another PC with the same you can download the anti-spyware programs tg1911 suggested and copy them to a USB pen drive. The plug the pen drive into your system and install them - no internet involved so no pop-ups.

Reboot in Safe Mode and run the anti-spyware programs as they are. Let them delete anything they find. If you are not sure how to boot in Safe Mode there is a tutorial here: Safe Mode

Reboot in normal mode and see if you can connect to the internet and update the anti-spyware programs. Then run them again, preferably in safe mode.

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