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blue screen of death, again...


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#1 dnap

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Posted 11 February 2009 - 09:54 PM

ugh, i just built the computer a month ago, but anyways, i installed the new updates for windows x64, a killbit thing, and something else, turned off my computer to go to work this morning, came home from school, turned it on, took a little longer to boot, got to the desktop, and crashed, with error

"stop: 0x0000003b" (0x00000000c0000005, 0xfffff80001293ce1, 0xfffffadf7e63e090, 0x0000000000000000)

system_service_exception

beginning dump of physical memory
physical memory dump complete

i did a search on the stop error, and it gave me this "http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=941410&kbln=en-us#step1"

so that sounds like it could be my issue, but my computer is a dual boot, xp professional, and x64, and x64 crashes once it gets to the desktop, so how can i go about fixing this? i would have to download the hotfix, save it to the desktop of my x64, go into safe mode and run it? im not sure if i can get in safe mode yet, havent tried...

any help is appreciated.

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


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#2 dnap

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Posted 11 February 2009 - 10:51 PM

well i am able to get into safe mode on my x64, but the hotfix didnt work, but i booted from last known good configuration, and that worked, must have something to do with those 2 updates i installed last night or this morning, cant remember when, but i turn my computer off everyday before i go to work, and it started fine the day before, so...

i did notice these few errors in eventvwr...

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 2/11/2009
Time: 10:41:45 PM
User: N/A
Computer: DOMINIC-0A5A7CA
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service wuauserv with arguments "" in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 2/11/2009
Time: 10:38:19 PM
User: N/A
Computer: DOMINIC-0A5A7CA
Description:
The following boot-start or system-start driver(s) failed to load:
Fips
SCDEmu
speedfan

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 8211
Date: 2/11/2009
Time: 10:36:42 PM
User: N/A
Computer: DOMINIC-0A5A7CA
Description:
Volume Shadow Copy Service error: Writer with name WMI Writer and ID {a6ad56c2-b509-4e6c-bb19-49d8f43532f0} attempted to subscribe in safe mode.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 57 52 54 57 52 54 49 43 WRTWRTIC
0010: 30 30 30 30 30 34 36 32 00000462
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 57 52 54 57 52 54 49 43 WRTWRTIC
0028: 30 30 30 30 30 34 33 37 00000437
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 30 37 34 34 00000744
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 31 31 32 34 00001124
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 44 3a 5c 57 49 4e 44 4f D:\WINDO
0060: 57 53 2e 30 5c 53 79 73 WS.0\Sys
0068: 74 65 6d 33 32 5c 73 76 tem32\sv
0070: 63 68 6f 73 74 2e 65 78 chost.ex
0078: 65 20 2d 6b 20 6e 65 74 e -k net
0080: 73 76 63 73 20 20 20 20 svcs
0088: 2d 20 55 73 65 72 3a 20 - User:
0090: 4e 54 20 41 55 54 48 4f NT AUTHO
0098: 52 49 54 59 5c 53 59 53 RITY\SYS
00a0: 54 45 4d 20 20 20 20 20 TEM
00a8: 2d 20 53 69 64 3a 20 20 - Sid:
00b0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

i dont know if that helps anyone solve my problem or not?

Edited by dnap, 11 February 2009 - 10:54 PM.

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#3 hamluis

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Posted 12 February 2009 - 10:44 AM

Worth a look: http://support.microsoft.com/kb/923187

Louis

#4 dnap

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Posted 12 February 2009 - 09:16 PM

thanks for the advice louis, but sadly it didnt work, it wouldnt even let me install the hotfix. so then i tried going to the windows update page, and tried installing some new updates, but that didnt work either, and every time i restarted my computer, it would get to the desktop and say "windows has recovered from a serious error" or whatever it says, sometimes it would pop-up a few times one after the other, then it would say it cant send the error report... i ran chkdsk and found nothing, so i tried system restore, and that worked, but im still worried something isnt right with it, and dont know what else to do really...

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35





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