I managed to find this using the virus scanner she purchased, but after that everytime I start her computer I have about 20 seconds before the entire thing freezes up and we have to shut it down. The cursor still moves, but I cannot click on any programs or search for files after the 20+ seconds.
I used to use Windows 98 but switched to Mac OSX over a year ago, and I am not very compitent using Windows XP. Can anyone walk us through what we should do to get rid of this? Would it just be better to take it somewhere to get fixed? Is it fixable?
She said there was also something that kept poping up called AURORA which I am guessing is some kind of spyware. Any way to get rid of that?
*When the computer was running (after we realized there was tons of adware, etc on the PC) we couldn't set a restore point and she has never had a restore point.
*Connecting to the internet became problematic after we realized there was adware, etc. Obviously with 20 seconds to do anything now we can't connect.
Edited by mavieen, 31 May 2005 - 06:27 PM.