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Malware starting up as services


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10 replies to this topic

#1 gotuf33nin

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Posted 11 February 2009 - 08:07 PM

I have a bunch of malware programs that I don't kno how to remove from my PC. I've run Ad-Aware a few times and removed what I could. I ran AVG Free Antivirus and that helped, but ever since I manually updated the definitions my AVG will not run and my PC shuts down on its own every now and then. Please help me, thank you in advance :thumbsup:

Here's a log from DDS

Incomplete DDS log which was added in after I moved the topic is now removed. This isn't the forum where we analyze them. ~ OB

Edited by Orange Blossom, 12 February 2009 - 10:25 AM.


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#2 Orange Blossom

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Posted 11 February 2009 - 10:00 PM

As no logs are posted, I am moving this from the HiJack This forum to the Am I Infected forum. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 11 February 2009 - 10:37 PM

Hello ,do you have a bunch of malware programs or a bunch of malware?

Lets run these...
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware

, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 gotuf33nin

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Posted 11 February 2009 - 11:56 PM

I tried to update SUPERAntiSpyware but the computer gave me the same problems it gave me with Ad-Aware and AVG, it wouldn't allow me to update the definitions on any of the programs

#5 boopme

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Posted 12 February 2009 - 10:57 AM

Ok run the version of SAS you have then run MBam even if you cannot update,they will at least find and remove some and perhaps enough to allow updates.

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#6 gotuf33nin

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Posted 12 February 2009 - 02:38 PM

I scanned with SAS and it gives me the scan results but when I try to quarantine the program just freezes up every time. Also I downloaded and ran the MBAM program and i can't open it due to vbAccelerator SGrid II Control run-time error '0' and Malwarebytes' Anti-Malware run-time error '440': Automation error

Edited by gotuf33nin, 12 February 2009 - 03:13 PM.


#7 boopme

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Posted 12 February 2009 - 04:31 PM

Try this Open a Command Prompt (FOR AN XP SYSTEM ONLY)
Start Button ....Click on Run and type cmd
type in the following commands:

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 gotuf33nin

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Posted 12 February 2009 - 05:41 PM

well i didn't run this in safe mode but when i tried those commands i got this back from command prompt:
'regsvr32' is not recognized as an internal or external command, operable program or batch file

#9 boopme

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Posted 12 February 2009 - 07:46 PM

It appears we need to run HJTafter all,this will help you get is properly posted.
Please follow this guide. ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know it it went OK !
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 gotuf33nin

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Posted 15 February 2009 - 09:15 AM

Well I think it's safe to close this topic now, my computer could not be cured. It's infect with Win32.Virut.56 and needs 2 me formatted on all partitions. So thank you for all of your help.

#11 boopme

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Posted 15 February 2009 - 01:33 PM

Sorry to hear that. Sometimes they win. :thumbsup:
In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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