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explorer.exe and drwtsn32.exe


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#1 damdempsel

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Posted 11 February 2009 - 05:50 PM

A few days ago I turned on my computer and logged in. When I did there wasn't a task bar at the bottom of my screen. I know a few things about computers so I did ctrl+alt+delete then did run explorer.exe . When I did drwtsn32.exe opened a lot of times. I had to right click it and click end process tree. After doing that a few times it finally closed. But it still wont let me have explorer open. I have been using task manager to do everything. I ran avast and i think it found it. It told me to restart my computer to do a scan because the virus was active. So i restarted and waited for it to find something. I deleted all of the things I knew were bad. So now i thought everything was fine. I logged on and again explorer.exe didn't start. How can I get rid of the virus?

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#2 rigel

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Posted 11 February 2009 - 07:15 PM

Let's try a safe mode procedure... You may have to download the files needed to another computer and then move them to this one using a flash drive...

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 damdempsel

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Posted 11 February 2009 - 07:27 PM

The dowload for SUPERAntiSypware doesnt work for me. Is it a dead link or what?
Edit: I found another download link. But when i try to open it, it closes and drwtsn32 opens up again.

Edited by damdempsel, 11 February 2009 - 07:32 PM.


#4 rigel

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Posted 11 February 2009 - 10:03 PM

SuperAntiSpywaresite appears to be temporarily down.

A few questions:

What version of Windows are you using?
Do you have your original operating system cd?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 damdempsel

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Posted 12 February 2009 - 02:58 PM

I think I'm using SP3. (No explorer so I'm not sure how to check) I do have the CD I just don't have a key code thing.

#6 rigel

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Posted 12 February 2009 - 03:55 PM

You are sure you are running XP?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 damdempsel

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Posted 12 February 2009 - 04:09 PM

100% positive.

#8 damdempsel

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Posted 13 February 2009 - 10:43 PM

Any clue at all? BTW, I tryed to run the ATF cleaner installer and that opened drwtsn32.exe too.

#9 rigel

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Posted 14 February 2009 - 12:07 PM

Let try this:

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 damdempsel

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Posted 14 February 2009 - 04:30 PM

Well...That didnt work. I started the .bat file and drwtsn32 opened... Right now its not even worth trying any more to me. Im probably going to just but a new computer or reinstall windows unless you can think of anything else. Thanks.

#11 rigel

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Posted 14 February 2009 - 06:08 PM

Here are our options...

We can move to the HJT forum and let one of the techs there attempt a clean, or we can try a repair install. Here are both:
Path 1
Perform a Repair Installation Then we will attempt our tools again.

Path 2
Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

Let me know what you wish to do.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 damdempsel

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Posted 14 February 2009 - 10:10 PM

Im gonna try the repair install. Ill let you know what happens after.


Well...I tryed to boot from the cd and that didnt work. I put in my pass to login then it froze at loading personal settings.

Im gonna try the second way now.

Edited by damdempsel, 14 February 2009 - 10:16 PM.


#13 damdempsel

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Posted 14 February 2009 - 10:27 PM

Well...Cmd doesnt seem to work in safe mode. When I do load safe mode with command prompt it doesnt finish loading. When I try to log on without safe mode there isnt a way to start cmd. I dont really know what im gonna do. I would format my computer and just re-install windows but when I try to format it asks for a password and I have no clue what it is. Thanks for all of the help but I guess not all problems are solvable. See ya. Ill check back here every now and then if you can think of something. But thanks.

#14 rigel

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Posted 15 February 2009 - 06:38 PM

Follow the second path given above. The HJT team maybe able to suggest a stronger tool or another method for cleaning. Good luck...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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