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I think my PC is infected


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#1 vanessajester

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Posted 11 February 2009 - 11:57 AM

Hi, I am new on this website, I am from sunny south florida and am here trying to resolve a problem with my computer. It's been a week already that I am having problems with my search in Google. For some reason, the search is not giving me the results that I am requesting. It gives me instead, suspicious websites that when I open them some of them create a window saying that my computer may have some malicious virus. When I get that, I close the windows immediately. Also i noticed that the address of these webpages start with numbers like 209.... Can anyone please help me? I have Symantec antivirus installed in my computer and I've been running it almost every day but it says that there is no major problems, just once I got a risk put in quarantine. I don't know what to do, I am afraid I got a virus and don't know how to get it out of my computer. I read similar cases on this website and heard about Combofix, is that something that you can help me to install? Can you please advise? Thanks in advance!

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#2 Orange Blossom

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Posted 11 February 2009 - 08:41 PM

Hello vanessajester and welcome to BC :thumbsup:

As no logs are posted, I am shifting this from the HiJack This forum to the Am I Infected forum.

First, as for Combofix, please do not even download it now. ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Second, why do you think you are infected? What symptoms are you experiencing: pop-ups, redirections, etc.? Please be as specific as you can.

What is your operating system: Windows XP, Vista etc.?

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 11 February 2009 - 10:40 PM

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware

, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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