Posted 11 February 2009 - 03:05 AM
Hi, I had this problem last night. I was playing the Lotro online game when suddenly the screen went blurry and the computer froze and then restarted itself. I never saw anything like this before - (occassionally the game does cause the computer to freeze but not with the weird lines that were on the screen this time). When it restarted it did not start windows correctly - a blank blue screen appeared with the mouse arrow, but none of the icons or start menu came up. After restarting again with the same problem, I ran the HP PC recovery program that you get when you press F10 at the start. This said it returned the PC's operating system to its factory condition, but did not delete files. After going through all the 'setting windows up for the first time' type stuff the computer logged onto windows correctly, but when I went about reinstalling MS word (as I had to reinstall all programs now that I had run PC recovery), after about 10 minutes the same weird lines went across the screen, the computer froze and it reset. Now when I turn the computer on it doesn't log onto windows at all - gets combination of either blank blue or black screens, fuzzy lines or resetting itself.
I thought it might be a hardware problem or a virus? I haven't had anything like this happen before and I have had the computer for 2 1/2 years. Is there anything else I can do or will I have to replace it?
It is a HP Pavilion m7388a Media Center PC running windows XP