Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable to access antivirus website from my computer


  • Please log in to reply
9 replies to this topic

#1 nickanita

nickanita

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:56 PM

Posted 10 February 2009 - 09:19 PM

Hi
I am unable to access any antivirus website from my computer. I ran an sdfix.exe on my computer. Here is the Report which it generated.

Even after doing this I am unable to access any antivirus website. Also I have zonealarm installed on my machine with a trial version of QuickHeal antivirus software.

Please let me know how I can solve this issue.



SDFix: Version 1.240
Run by Shardul on Sun 02/08/2009 at 12:24 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\DOCUME~1\Shardul\LOCALS~1\Temp\TMP2.tmp - Deleted
C:\DOCUME~1\Shardul\LOCALS~1\Temp\TMP9.tmp - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-08 12:35:30
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\zcvzxvwyy]
"DisplayName"="Network Security"
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000000
"ImagePath"=str(2):"%SystemRoot%\system32\svchost.exe -k netsvcs"
"ObjectName"="LocalSystem"
"Description"="Enables event log messages issued by Windows-based programs and components to be viewed in Event Viewer. This service cannot be stopped."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\zcvzxvwyy\Parameters]
"ServiceDll"=str(2):"C:\WINDOWS\system32\rrxeb.dll"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\zcvzxvwyy]
"DisplayName"="Network Security"
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000000
"ImagePath"=str(2):"%SystemRoot%\system32\svchost.exe -k netsvcs"
"ObjectName"="LocalSystem"
"Description"="Enables event log messages issued by Windows-based programs and components to be viewed in Event Viewer. This service cannot be stopped."

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\zcvzxvwyy\Parameters]
"ServiceDll"=str(2):"C:\WINDOWS\system32\rrxeb.dll"

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\j2sdk1.4.1\\bin\\java.exe"="C:\\j2sdk1.4.1\\bin\\java.exe:*:Enabled:java"
"C:\\WINDOWS\\system32\\javaw.exe"="C:\\WINDOWS\\system32\\javaw.exe:*:Enabled:javaw"
"C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"
"E:\\bittorrent.exe"="E:\\bittorrent.exe:*:Enabled:BitTorrent"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"
"C:\\Program Files\\Google\\Google Talk\\googletalk.exe"="C:\\Program Files\\Google\\Google Talk\\googletalk.exe:*:Enabled:Google Talk"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Sun 25 Sep 2005 1,024 A..HR --- "C:\WINDOWS\system32\ntiembed.dll"
Mon 14 Apr 2008 168,371 A.SHR --- "C:\WINDOWS\system32\rrxeb.dll"
Thu 11 Sep 2008 7,808,576 A..H. --- "C:\Program Files\Google\Picasa3\setup.exe"
Wed 31 Dec 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Fri 25 Nov 2005 1,206 A..HR --- "C:\Program Files\Common Files\Symantec Shared\Registry Backup\ccReg.reg"
Fri 25 Nov 2005 12,368 A..HR --- "C:\Program Files\Common Files\Symantec Shared\Registry Backup\CommonClient.reg"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\Shardul\Application Data\U3\temp\Launchpad Removal.exe"

Finished!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:01:26 PM

Posted 10 February 2009 - 11:14 PM

The random named files are usually a bad sign, google only returns this thread and the one you started at

http://www.computing.net/answers/security/...ites/24673.html

It's considered bad manners to ask for help in 2 forums as resources get wasted, I will try to help you since you haven't received an answer there yet.

We might try one other program since you have already run SDFix, which I would normally save for the last one to use in this forum.

Please download Malwarebytes Anti-Malware (v1.33) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
Chewy

No. Try not. Do... or do not. There is no try.

#3 nickanita

nickanita
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:56 PM

Posted 11 February 2009 - 01:49 PM

Hi Chewy,

Thanks a lot for your help. Now I am able to access antivirus website. Well I am sorry for the double posting but nobody replied to me in the other forum, so I had to post it over here. As you had asked me to paste the log file I am copying the contents of the log below.

Also if you could tell me what had actually happened and how i can prevent it, I would be very greatful.

Once again I appreciate your help and thanks a lot. Please do let me know if you want me to do something more before I can start surfing the net again without any fear ....


Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

2/12/2009 12:12:37 AM
mbam-log-2009-02-12 (00-12-37).txt

Scan type: Quick Scan
Objects scanned: 76223
Time elapsed: 4 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{db893839-10f0-4af9-92fa-b23528f530af} (Dialer) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\g1MxHw76.exe.a_a (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\explorer.opt (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#4 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:01:26 PM

Posted 11 February 2009 - 02:06 PM

Let's get another opinion

Please download ATF Cleaner by Atribune & save it to your desktop.
Wait to run it till just before you run SAS in safe mode
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#5 nickanita

nickanita
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:56 PM

Posted 12 February 2009 - 11:06 PM

Hi Chewy,

I ran SAS as you had advised me in the last reply. Here is the log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/13/2009 at 01:47 AM

Application Version : 4.25.1012

Core Rules Database Version : 3755
Trace Rules Database Version: 1719

Scan type : Complete Scan
Total Scan Time : 02:09:46

Memory items scanned : 201
Memory threats detected : 0
Registry items scanned : 5757
Registry threats detected : 0
File items scanned : 54918
File threats detected : 0

It poped up a message saying no infections found.
Thanks for your help. Can you let me know what kind of attack had happened and how I can safeguard against such attacks.

Thanks once again for all your help.

#6 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:01:26 PM

Posted 12 February 2009 - 11:43 PM

The how is almost impossible to guess as there wasn't enough clues, most infections use several vectors to spread

One possibility is

Using any peer-to-peer (P2P) or file sharing program is a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, and exposure of personal information.

The reason for this is that file sharing relies on its members giving and gaining unfettered access to computers across the P2P network. This practice can make you vulnerable to data and identity theft, system infection and remote access exploit by attackers who can take control of your computer without your knowledge. Even if you change the risky default settings to a safer configuration, downloading files from an anonymous source increases your exposure to infection because the files you are downloading may actually contain a disguised threat. Many malicious worms and Trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities. In some instances the infection may cause so much damage to your system that recovery is not possible and a Repair Install will NOT help!. In those cases, the only option is to wipe your drive, reformat and reinstall the OS.

Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The best way to eliminate these risks is to avoid using P2P applications. Read P2P Software User Advisories, Risks of File-Sharing Technology and P2P file sharing: Anticipate the risks....
Chewy

No. Try not. Do... or do not. There is no try.

#7 nickanita

nickanita
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:56 PM

Posted 13 February 2009 - 07:53 AM

Hmm, Ok thanks a lot for that info. I guess it is because of p2p only. I downloaded a ebook recently from fileshare.
Nways thanks a lot for that valuable information.
Appreciate your time and help which you provided.

I hope now my system is clean. Do you recommend me to use something. I will make it a point not to use peer to peer networks.

#8 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:01:26 PM

Posted 13 February 2009 - 08:05 AM

http://www.bleepingcomputer.com/forums/ind...mp;#entry943994

here's a good guide to follow at the end of a disinfection

Would you update MBAM and run a full scan

Just to be sure we got it all
Chewy

No. Try not. Do... or do not. There is no try.

#9 nickanita

nickanita
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:10:56 PM

Posted 14 February 2009 - 01:56 AM

Hi Chewy,
I update mbam and performed a full scan. Here is the log

Malwarebytes' Anti-Malware 1.34
Database version: 1761
Windows 5.1.2600 Service Pack 3

2/14/2009 11:55:56 AM
mbam-log-2009-02-14 (11-55-56).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 264724
Time elapsed: 39 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I guess everything is good. I also went over the link which you have posted in the last reply. Am performing some of the steps mentioned there right now as i type in the reply.

Thanks for your help.

#10 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:01:26 PM

Posted 14 February 2009 - 06:19 AM

I would bookmark that post and reread it from time to time. On behalf of the Bleepin community, you are welcome
Chewy

No. Try not. Do... or do not. There is no try.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users