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Blue Screen Memory Dump - Can't boot in Safe Mode


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#1 cmrisner

cmrisner

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Posted 10 February 2009 - 06:00 PM

Hi,

I am new to this forum but I was hoping someone might have some helpful advice.

I have a friend who gave me her laptop because she said she kept getting a blue screen error message. After starting it up the first time I suspected it might have some viruses because it was running extremely slow with long lag times when starting applications like IE.

(I don't quite know the specs on her laptop other than it is a Toshiba running XP Home (SP2 I think) with a Pentium 4. Her laptop in running PC-cillin 11 with expired virus definitions)

My first inclination was to try and see if I could find the viruses, so I went to cnet and downloaded Malwarebytes and started a scan. As the scan progressed the computer became increasingly slow. The scan found 186 infected items and then before it could be completed the Blue Screen appeared indicating a memory dump. I tried rebooting in Safe Mode w/Networking and re-initiated the scan. This time a payed more attention and most of the viruses or malware seemed to appear when it began scanning the System 32 folder. Before it could finish scanning the folder it got the same blue screen message after becoming very sluggish (scanning almost one file at a time). I thought the registry might be very corrupted so I tried to do a system restore after restarting but the blue screen appeared before the system restore could be completed.

I tried rebooting in Safe Mode only in order to try and scan only the System32 folder and at least remove the viruses from there but before it could completely boot it got a blue screen and I haven't been able to boot in Safe Mode since.

Now if I try to boot in Safe Mode it loads the drivers and then just keeps processing without moving on to the welcome screen.

What can I do to try and recover without formatting the hard drive? Are there any steps I can take to begin to repair this?

thanks

Edited by The weatherman, 10 February 2009 - 06:17 PM.
Moved to a more appropriate forum~TW


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#2 garmanma

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Posted 10 February 2009 - 08:16 PM

The BSOD and viruses just might be a coincidence.

Now if I try to boot in Safe Mode it loads the drivers and then just keeps processing without moving on to the welcome screen.

Does it stop at a specific driver?
Mark
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