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3 replies to this topic

#1 Mjisenior

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Posted 10 February 2009 - 03:38 PM

Shortcut for 'Internet Security Suite' keeps reappearing on my desktop. Ran a few scans to clean up malware but this seems to be pretty stubborn. Already ram Mbam and kaspersky. Any help would be appreciated!

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#2 boopme

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Posted 10 February 2009 - 03:58 PM

Hi and welcome!

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Mjisenior

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Posted 11 February 2009 - 05:31 PM

Thank you very much for your response and help with this matter. Here is a post of the newest Mbam log as requested - I think this may have been the wrong log...once I removed selected I rebooted eventhough Mbam did not prompt me to.

I ran another scan with Mbam and came up clean but I did get another pop up from a temp file error. Also, on startup I get a prompt to install my touchpad drivers but my touchpad works fine...not sure if that has anything to do with it.

One more thing please - since you've been so kind, is there any way to repay with a donation or something for the site? Let me know how I can try to show my appreciation. Thanks again!


Malwarebytes' Anti-Malware 1.34
Database version: 1750
Windows 5.1.2600 Service Pack 3

2/11/2009 3:16:50 PM
mbam-log-2009-02-11 (15-16-40).txt

Scan type: Quick Scan
Objects scanned: 65800
Time elapsed: 6 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Mozilla\Firefox\Extensions\{59a40ac9-e67d-4155-b31d-4b7330fcd2d6} (Adware.Agent) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Flaca\Desktop\Real Music Ringtones.url (Rogue.Link) -> No action taken.

#4 boopme

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Posted 11 February 2009 - 09:20 PM

Hello we have a couple issues. first the No action taken generally implies one did not click the Remove selected button after the Mbam scan.if so arerun will be needed.
Second is that you ran MBAM and not SAS as I posted. Which is OK as I would have had you run that secon d anyway. But I would like to run SAS.
Next and this may go away after the SAS scan;what is the error temp file error? What did it say?
Finally BC is now self supporting as we are all volunteers. But the folks here that spend a lot of time writing malware tools would appreciate it.

Papakid
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How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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