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AV360 and more. Need help with removal. Please!


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#1 Zezima

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Posted 10 February 2009 - 02:36 PM

I had the Antivirus 360 bogus scan running every time I booted Windows XP. I Googled and followed removal instructions, and I believe that's gone now. At least it's not popping up on startup anymore.

However, I cannot install a program or run an antivirus / antispyware / antimalware program. The only thing I have been able to run is vcleaner off my flash drive and it's not finding anything.

I have tried to run HJThis in safe mode and it won't do anything. I tried to install superantispyware and all it does is give me a message that there is an error and superantispyware must shut down.

I was able to get AVG Free installed, but it would not update the definitions. I did run a scan and it found a couple things, but no change in operation.

The web browser redirects if I try and access a site like TrendMicro to try and do an online scan. I can go to normal webpages like Google and Youtube, but any attempt to go to an antivirus or antispyware page brings up a "this page cannot be accessed" message.

I don't have reinstallation disks. I was going to put the drive as a slave in my other computer, but the infected drive is SATA and I don't have SATA on my other computer.

What is going to cause me to not be able to run or install AV programs? Thanks in advance for any help!

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#2 Zezima

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Posted 10 February 2009 - 03:23 PM

Update:

I was able to download smitfraudfix, but when I boot in safe mode it's not showing on the desktop.

Attempt to run it in normal mode results in an error window that says "smitfraudfix has encountered a problem and needs to close."

#3 Zezima

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Posted 10 February 2009 - 03:45 PM

and one more update:

I was able to get smitfraudfix on the desktop in safe mode, but with the same result.

Same with HJThis.

#4 Orange Blossom

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Posted 10 February 2009 - 07:36 PM

As no logs are posted, I am shifting this to the Am I Infected forum from the HiJack This forum.

Please tell us what your operating system is: Windows XP, Vista, etc.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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