Ok let's see if we can get something doneRunDLL32.exe
is a legit Windows file that loads .dll files which too can be legit or malware related. The Cannot find or error loading
error message usually occurs when the associated .dll has been removed. The file may have been removed during an anti-virus scan, the uninstall of a program or use of a specialized fix tool. However, an associated registry entry remains and is telling Windows to load the file when you boot up.
If the file was removed but not the entry, Windows will display an error message indicating that the file was not found or there was an error loading. You need to remove this registry entry so Windows stops searching for the program when it loads.
To resolve this download and run Autoruns
, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns and extract (unzip) the file there. (click here
if your not sure how to do this.)
Open the folder and double-click on autoruns.exe
to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready
at the bottom.
Scroll through the list and look for a startup entry related to the file with the error message.
Right-click on the file and choose delete
Reboot your computer and see if the startup error returns.
If that's gone, download then try to run SAS from Safe mode:
Please download and scan with SUPERAntiSpyware Free
- Double-click SUPERAntiSypware.exe and use the default settings for installation.
- An icon will be created on your desktop. Double-click that icon to launch the program.
- If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
- In the Main Menu, click the Preferences... button.
- Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
- Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
- Click the "Close" button to leave the control center screen and exit the program.
- Do not run a scan just yet.
Reboot your computer in "Safe Mode
" using the F8
method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Scan with SUPERAntiSpyware as follows:
- Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
- On the left, make sure you check C:\Fixed Drive.
- On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
- After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
- Make sure everything has a checkmark next to it and click "Next".
- A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
- If asked if you want to reboot, click "Yes" and reboot normally.
- To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
- Click Close to exit the program.