Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Stoopid compaq!


  • Please log in to reply
18 replies to this topic

#1 komputerbunny

komputerbunny

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 09 February 2009 - 03:58 PM

I have had this computer for a little over three years. (compaq presario v5000 64 bit amd). It has been trouble from day one. I had this keyboard glitch that would cause the keys to type out the incorrect letters. Compaq had a software fix for this issue while it was under warranty. As soon as I had the issue outside of warranty this issue that they swore was software now became a hardware issue, which I said all along, but they would give me quick fixes to shut me up instead of long term solutions. Now I am typing this out to you on my iPhone because it is faster than using the onscreen keyboard on the computer. The computer keyboard will work fine then suddenly everything freezes and it starts to type out gibberish. I would plug in a usb keyboard, but a week ago the computer stopped recognizing the USB ports. Well let me repharse anything I put into the USB ports as when I do a scan the computer says that everything is fine, yet when I plug my Ipone into the port I get nothing... I think the power is not flowing to my USB ports correctly. Then I have a major overheating/fan/insane CPU issue. The task manager will suddenly say that the system is using between 100-98% of my computer power, the fan starts to go insane to try to cool down the computer that won't cool down ever. I've run every viral program that I know of to try to figure out why my computer system used up so many resoruces, but no luck with this so far. Just little things, but not something that makes me go aha! Did I mention that compaq has been NO HELP WHATSOEVER??!! Many times the computer will run fine almost the entire day, and as
If someone somewhere flicks a switch everything goes wrong at the same time. I cannot get the computer to go into safe mode half the time. It seems to think that safe mode is optional. And lately the computer has taken to shutting off randomly like it has overheated(but it hasn't) then upon start up (when it decided to) the time will show in military time and the computer will freeze. I can't afford a new computer at the moment. I also refuse to renew my warranty for computer that I feel was a dud in the factory. I would give up on it if it never worked, but since it does work....sometimes I feel maybe I am missing something... Overlooking something... Should I just throw it out the window as that is what I feel it deserves or is there something else I can do?
Hope this is not too long. I just feel so ripped off.

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 PM

Posted 10 February 2009 - 04:47 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 11 February 2009 - 12:33 PM

Ok, thanks for the information. I will try this and I will post my results for you.

#4 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 11 February 2009 - 01:25 PM

Ok here is my log file.

Malwarebytes' Anti-Malware 1.33
Database version: 1749
Windows 5.1.2600 Service Pack 3

2009-02-11 13:22:36
mbam-log-2009-02-11 (13-22-36).txt

Scan type: Quick Scan
Objects scanned: 72988
Time elapsed: 38 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

*Edit: So, when I first did this the next time I turned on the computer the cpu still ran at 100% and the computer froze and I had to do a hard shut off of the computer. I've turned it on once again and now the cpu seems fine, system idle process is now using 98% Yay!! Normal... and the system file is using 00 Yay! normal.
However, when I turned on the computer the system clock was in miltary time again (could the battery be the problem? The time was correct but it was in military time).

My computer sees my iphone again Yay! I'm sure the keyboard issue will still be an issue, however it's ok right now. Looks good so far though, is it too early for me to jump for joy? BTW I've used this program before and it didn't find anything (oddly) yet what it found none of my other programs found.

Edited by komputerbunny, 11 February 2009 - 03:18 PM.


#5 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 PM

Posted 11 February 2009 - 04:07 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 11 February 2009 - 07:44 PM

Glad that you knew that I was overjoyed far too soon. The computer was running fine, I even did a complete scan with malwarebytes just to make sure. Then the touch pad ceased to work and I had to hard restart again. The CPU was right back with system 100% so I downloaded the program you suggested. I used the file cleaner one just fine, however I have tried to run the super spyware remover 3 times and each time the computer shuts off during the scan. The last time I ran it I tried a quick scan and the computer still shut off. The computer doesn't feel overheated, but with the CPU running so high, I guess it could be... I will try again later. Any other suggestions in case when I try later I encounter the same issue while trying to scan? Thanks for all the help.

#7 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 PM

Posted 11 February 2009 - 08:12 PM

What process is using all the CPU when it's running at 100%?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 11 February 2009 - 08:33 PM

System
Not system idle... And it doesn't say system.exe just system.
I looked up info on it and I think it's a hardware problem, but I want to exhust any other possiblity first... Since it's so quirky, I could believe that it is software... However if this had been a desktop I would have taken it apart and given my motherboard a good look by now.

#9 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 PM

Posted 11 February 2009 - 08:53 PM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 12 February 2009 - 01:04 PM

Thanks again for all your help, I have the scan going again and it's been going for 40 minutes and the computer hasn't shut down. Hopefully, I will be able to get through the complete scan. The device manager doesn't show anything wrong, but many times upon startup I will get a keyboard error. I take that all back, the computer just froze and shut off. Now I know that isn't overheating. Is there a virus or something that can cause that?

#11 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 PM

Posted 12 February 2009 - 04:21 PM

It might be a virus, but it's hard to tell really.

Try updating your video driver.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 12 February 2009 - 08:59 PM

Ok I was able to run a quick scan. Here is the log.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/12/2009 at 08:33 AM

Application Version : 4.25.1012

Core Rules Database Version : 3753
Trace Rules Database Version: 1718

Scan type : Quick Scan
Total Scan Time : 01:55:43

Memory items scanned : 243
Memory threats detected : 0
Registry items scanned : 408
Registry threats detected : 0
File items scanned : 39401
File threats detected : 0

I will try updating the video driver...

#13 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 13 February 2009 - 11:41 AM

No such luck with trying to update drivers either. It's odd to me that after I ran maleware bytes it found something and my computers cpu ran normally for a while, and now it's back up to 100% everytime I turn on the computer. Is it a lost cause? I think my next step will be just to try to reinstall the windows OS.

#14 komputerbunny

komputerbunny
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:11:31 PM

Posted 13 February 2009 - 12:46 PM

Maybe this might be of help, I was looking at my event viewer and noticed many errors from the last few days, maybe you can help me interpet them? I am researching information on the web about these warnings and errors.
System.Servicemodel.install 3.0.0.0
ASP.NET 2.0.50727.0
Userenv

I have multiple warnings for all of these during the last few days, but the most common one is the system.servicemodel.install warning. I guess this is beyond a virus. Any insight on this?
Thanks

#15 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:31 PM

Posted 13 February 2009 - 04:37 PM

Try this. Plug the laptop into the mains power, remove the battery and then boot. Does the computer run better without the battery?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users