Posted 09 February 2009 - 10:40 AM
Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?
I am having problems opening .doc and .xls and .jpg files in some (but not all) folders in my folder tree, e.g. C:\Documents and Settings\(username)\My Documents\Folder X. However, Folders Y and Z are apparently unaffected. This has arisen only recently.
My system is Windows XP (Home), and SP2 upgraded to SP3.
MSWORD EXAMPLE:- On opening a Word file (whether from Word or from Windows Explorer) I receive this dialog box;
"File Conversion - (filename).doc"
"Select the encoding that makes your document readable."
The already selected button is "Other encoding" and the suggested code is "Japanese". The preview pane shows only an array of characters, all the same.
On trying to select the button "Windows (Default)", the preview changes to a continuous array of lower-case xxxxxxx.
On returning to the "Other encoding" option and trying "Auto-Select", the selected code returns itself to "Japanese" with the display as already noted above.
On returning to the "Other encoding" option and trying "Western European (Windows)", the display reverts to the Windows Default style as already noted above, lines of xxxxxxx. I am unable to open the file.
MSEXCEL EXAMPLE:- On opening an Excel file, all I get is an immensely long string of a character in cell A1. Same character all the way. Again, I am unable to open the file.
PICTURE EXAMPLE:- On opening a .jpg file, from a picture program or direct from Windows Explorer, I get messages such as "No preview available" in Windows Picture and Fax viewer, or "Cannot open file (filename).jpg” in Corel, or just the boxed in little red X in MS Office Picture Manager. Again, I am unable to open the file.
CLUE:- I recently installed a down-loaded trial copy of BackUp4All, and ran it. I then had start-up problems, with a blue screen and message about computer damage, suspect hardware/software, etc, and the machine did a 100% Memory Dump and then rebooted successfully. This happened every time I started from cold. I then uninstalled BackUp4All, and removed all traces. The blue screen problem has not recurred. Could this have been connected with the problems noted above? It seems possible, and please note that since then, it appears that any new files I save to the affected Folders can be opened correctly, but still not the earlier ones. They are obviously corrupted.
Any help will be received with thanks! These files are valuable and I want them back!