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Blank, black screen. No logon or cursor.


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7 replies to this topic

#1 docskid

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Posted 09 February 2009 - 09:24 AM

Hi. I was infected with Antivirus 2009 or something similar about a week ago. Ran malwarebytes (I think that's the correct name) and have had no problems since. I was scanning some photos when the program shut down and went to blue screen with message that windows had encountered a problem and shut down. I turned off my laptop and tried to reboot but have gotten nothing but a blank, black screen. No cursor, no login info, no options. Have tried F8. Have removed and reinserted RAM. Tried starting up with and without battery. Tried connecting to external monitor.

My laptop is an HP dv1660se running Windows XP Home with SP3.

Any help greatly appreciated.

Additional info: My antivirus software is eset NOD 32.

Malwarebytes removed these files: tcpservice2.exe; zserv.dll; wstart.dll

I originally posted on the virus forum and Mark suggested I post here.

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#2 hamluis

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Posted 09 February 2009 - 11:36 AM

Have you reviewed how to use your HP software to overcome system problems?

Any tools for repairing problems...ought to be covered in the owner's manual or the HP website.

By chance...do you have a Microsoft XP CD?

Louis

#3 docskid

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Posted 09 February 2009 - 01:31 PM

Hi. Thanks for your reply.

I have a set of recovery discs that I created. According to the HP site, they should reinstall the Windows operating system. I've followed instructions found there, but nothing appears on the screen. Have tried that twice.

The only other disc I have is a Wiindows XP Pro that came with another computer.

#4 hamluis

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Posted 09 February 2009 - 01:38 PM

Thanks :thumbsup:.

What happened when you tried the recovery disks you had created?

Are these floppies or a CD?

If a CD, did you change the boot options in the BIOS before attempting to use?

How To Set BIOS Boot Option, http://www.hiren.info/pages/bios-boot-cdrom

Louis

#5 docskid

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Posted 09 February 2009 - 01:49 PM

Hmmmm. I don't think that's an option, since I never get any options on the screen. Just blank, black, no cursor. I've tried the delete key as soon as the lights come on. The HP site instructions for the recovery disc says to insert disc, restart computer and press F11. Still nothing.

Is there something I'm overlooking?

#6 docskid

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Posted 09 February 2009 - 01:50 PM

Oh, sorry. The recovery discs are CDs.

#7 hamluis

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Posted 09 February 2009 - 03:29 PM

Interesting thread, IMO: http://en.kioskea.net/forum/affich-6888-bl...er-windows-load

About the only thing I can think of...is to remove the hard drive and attach it to known good system and try to run chkdsk /r on the drive.

You have a laptop and it (IMO) could be so many things that are difficult to troubleshoot on any laptop.

Let's see if someone else has some ideas.

Louis

#8 docskid

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Posted 09 February 2009 - 09:00 PM

Interesting thread. I was leaning that way, too. Thanks.




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