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KMXCF.SYS and blue screen


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#1 arthriticfish

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Posted 09 February 2009 - 08:14 AM

Hi

I'm new to this so please forgive me if I haven't got all the info you need.

I keep getting a blue screen that refers to file KMXCF.SYS. I ran my antivirus software CA antivirus and it found and quarantined a file called vundo (I think, I didn't pay much attention to be honest). I thought that this had cured the problem but no a few hours later same problem. I ran antivirus again but nothing came up. Within a few hours blue screen yet again.

Is this something that you can help me with?

Thank you in anticipation.

arthriticfish

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#2 rigel

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Posted 09 February 2009 - 12:56 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 arthriticfish

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Posted 11 February 2009 - 03:10 AM

I carried out the instructions that you gave me, thank you, and attch a log as requested:

Malwarebytes' Anti-Malware 1.33
Database version: 1742
Windows 5.1.2600 Service Pack 3

10/02/2009 08:05:36
mbam-log-2009-02-10 (08-05-36).txt

Scan type: Quick Scan
Objects scanned: 70041
Time elapsed: 5 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\icoou.icooprotocol (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\icoou.icooprotocol.1 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{b5e962e3-f8e9-46fd-b30d-2e548bd4bc5c} (Hijack.Filter) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\ICOO Loader\addons\icoou.dll (Hijack.Filter) -> Quarantined and deleted successfully.

After which everything was running okay until this morning when I was presented with a blue screen message as follows:


A problem has been detected and windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: KMXCF.sys

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. if this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disdable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer press F8 to select Advance Startup Options and then select safe Mode.


Technical Information:

*** STOP: 0x00000050 (0xBAF69000, 0x00000000, 0xB5DF7F76, 0x00000000)


*** kmxcf.sys- Address

B5DF7F76 base at B5DEC000,

Datestamp 484659b2

Beginning dump of physical memory.

Physical memory dump complete. Contact your system administrator or technical support group for further assistance.


Please advise further if possible, thank you.

#4 rigel

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Posted 11 February 2009 - 07:53 AM

Vundo has currupted your CA security suite. Yo may have to uninstall and reinstall CA.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 arthriticfish

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Posted 12 February 2009 - 07:26 AM

Hi

I ran SDFix in safe mode as requested (did not uninstall and reinstall CA). Everything seemed fine for about 24 hours then had blue screen again.

Below is a copy of report.txt:


SDFix: Version 1.240
Run by Administrator on 11/02/2009 at 13:52

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\system32\more.gif - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-11 13:57:39
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook"
"C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE:*:Enabled:Microsoft Office Groove"
"C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\DNA\\btdna.exe"="C:\\Program Files\\DNA\\btdna.exe:*:Enabled:DNA"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Mon 9 Feb 2009 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Mon 9 Feb 2009 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Fri 7 Oct 2005 3,597,968 A..H. --- "C:\Documents and Settings\John\My Documents\IBA\My Videos\New Folder\My downloads\aimUK55.exe"
Wed 23 Nov 2005 1,100,297 A..H. --- "C:\Documents and Settings\John\My Documents\IBA\My Videos\New Folder\My downloads\artmoney714eng.exe"
Wed 23 Nov 2005 233,643 A..H. --- "C:\Documents and Settings\John\My Documents\IBA\My Videos\New Folder\My downloads\FM_2006_Artmoney_Tables.zip"
Mon 12 Dec 2005 166,220 A..H. --- "C:\Documents and Settings\John\My Documents\IBA\My Videos\New Folder\My downloads\mcfm06setup.zip"
Thu 20 Oct 2005 30,555,917 A..H. --- "C:\Documents and Settings\John\My Documents\IBA\My Videos\New Folder\My downloads\Sync_Suite_1.1.1.exe"
Thu 17 Nov 2005 1,014,477 A..H. --- "C:\Documents and Settings\John\My Documents\IBA\My Videos\New Folder\My downloads\wrar351.exe"

Finished!

I much appreciate the help that you have given me thus far.

Thanx

John Flanagan

#6 rigel

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Posted 12 February 2009 - 12:58 PM

Hi John,

I think your blue screens will be solved by the reinstall.

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 arthriticfish

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Posted 16 February 2009 - 03:21 AM

Rigel

Do you want me to uninstall CA Security Suite before I attempt SUPERAntiSpyware and ATF Cleaner?

John

#8 rigel

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Posted 16 February 2009 - 07:37 AM

You can wait until we are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 arthriticfish

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Posted 16 February 2009 - 09:43 AM

I carried out the ATF-Cleaner and SUPERAntiSpyware scans and two problems where detected in my registry. Unfortunately there does not seem to be a log of the files or threats that where removed. The log file tab is empty!!!

John

#10 rigel

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Posted 16 February 2009 - 10:11 AM

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

Then, please rerun Malwarebytes and post.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 arthriticfish

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Posted 17 February 2009 - 03:19 AM

Had another Blue Screen......

F-Secure scan results....

Scanning Report
Tuesday, February 17, 2009 07:48:43 - 08:17:19
Computer name: COMMERCIAL
Scanning type: Scan system for malware, rootkits
Target: C:\


--------------------------------------------------------------------------------

Result: 2 malware found
TrackingCookie.Adrevolver (spyware)
System
TrackingCookie.Atdmt (spyware)
System

--------------------------------------------------------------------------------

Statistics
Scanned:
Files: 26704
System: 3771
Not scanned: 6
Actions:
Disinfected: 0
Renamed: 0
Deleted: 0
None: 2
Submitted: 0
Files not scanned:
C:\PAGEFILE.SYS
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\SAM
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM

--------------------------------------------------------------------------------

Options
Scanning engines:
F-Secure USS: 3.0.0
F-Secure Blacklight: 0.0.0
F-Secure Hydra: 3.6.8511, 2009-02-17
F-Secure Pegasus: 1.20.0, 1970-00-01
F-Secure AVP: 7.0.171, 2009-02-17
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX ANI AVB BAT CMD JOB LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
Use Advanced heuristics

#12 arthriticfish

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Posted 17 February 2009 - 03:49 AM

I have now run Malwarebytes and the scan found nothing.....

Malwarebytes' Anti-Malware 1.33
Database version: 1742
Windows 5.1.2600 Service Pack 3

17/02/2009 08:47:46
mbam-log-2009-02-17 (08-47-45).txt

Scan type: Full Scan (C:\|)
Objects scanned: 117862
Time elapsed: 25 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#13 arthriticfish

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Posted 17 February 2009 - 04:04 AM

Another Blue Screen...

#14 rigel

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Posted 17 February 2009 - 07:32 AM

Let's do one more scan with Superantispyware.

Go ahead and reinstall CA and see if it gets rid of the Blue screen.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 arthriticfish

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Posted 18 February 2009 - 03:55 AM

I have rerun SUPERAntiSpyware... results as follows:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/18/2009 at 08:51 AM

Application Version : 4.25.1012

Core Rules Database Version : 3760
Trace Rules Database Version: 1722

Scan type : Complete Scan
Total Scan Time : 00:35:29

Memory items scanned : 596
Memory threats detected : 0
Registry items scanned : 7695
Registry threats detected : 0
File items scanned : 56898
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\John\Cookies\john@media.adrevolver[2].txt
C:\Documents and Settings\John\Cookies\john@statse.webtrendslive[1].txt
C:\Documents and Settings\John\Cookies\john@nextag.co[1].txt
C:\Documents and Settings\John\Cookies\john@adrevolver[2].txt
C:\Documents and Settings\John\Cookies\john@atdmt[2].txt
C:\Documents and Settings\John\Cookies\john@adopt.euroclick[1].txt
C:\Documents and Settings\John\Cookies\john@tracking.summitmedia.co[1].txt
C:\Documents and Settings\John\Cookies\john@ehg-legacy.hitbox[1].txt

I cannot re-install CA Antivirus because I downloaded it as an update late last year and the download only lasts 30 days.




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