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need help installing ZoneAlarm free


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#1 Paulrenno

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Posted 09 February 2009 - 04:51 AM

I have just bought an HP laptop with Vista. Nortons security trial was pre-installed which I deleted from Ad/Remove. I then tried to install ZoneAlarm Free - i downloaded it and put it on disc on my main computer, and then inserted the disc into the laptop, but as soon as i double clicked the icon, it said 'setup was unable to find teh msi package or patch. redirect zonealarm ...'

How do I install this?

I installed Avast with no problem, and I am now running the Vista Firewall - is this safe to use in the meantime?

Also, if all else fails, is there another free firewall that you recommend if i cannot use Zonealarm?

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#2 tork

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Posted 09 February 2009 - 08:14 AM

A couple suggestions:
1 - the norton trial security needs to be removed by using the Norton removal tool. Using ADD/REMOVE doesn't remove norton completely, leaving files and registry entries behind that conflict with other installations of security software
http://service1.symantec.com/Support/tsgen...005033108162039
2 -

setup was unable to find teh msi package or patch. redirect zonealarm ..

this is an indicator of a bad download. Zone alarm, I believe, still recommends their products be download using Internet explorer browser
3 - any reason you're not doing a direct download onto the laptop?
4 - Vista 32 bit or 64 bit?

#3 Paulrenno

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Posted 09 February 2009 - 09:36 AM

I downloaded onto disc from the main pc because at the time, I had no firewall on the laptop apart from Windows. Do you think it may be better if I download direct onto laptop?

I have just downloaded the Nortons removal tool and put it onto disc and will try that tonight.

As far as the vista version, im sorry i do not know. it is a standard HP laptop brought from Currys. I presume it is only the basic, running on Vista Home Premium.

#4 tork

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Posted 09 February 2009 - 10:18 AM

See if this helps you

How to determine whether a computer is running a 32-bit version or a 64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218

Explore the features: Windows Firewall
http://www.microsoft.com/windows/windows-v...s/firewall.aspx

Tutorial vista firewall
http://www.support4vista.com/tutorial/windows-firewall.htm

Vista firewall is enabled by default and unless you have disabled it yes, preferable to download direct to laptop - you can save the installer to desktop, install za firewall after using norton removal tool and keep the installer should you encounter any problem on the laptop requiring a reinstall - you've already got the latest installer.

Note if you are running Vista 64 bit - zone alarm free firewall is 32 bit only

#5 Paulrenno

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Posted 09 February 2009 - 10:40 AM

Thanks for your time and advise. I am at work at the moment, so I will try all these things tonight. Would you be so kind as to check up on me tomorrow, as I will post my findings here first thing in the morning.

#6 tork

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Posted 09 February 2009 - 01:37 PM

You're welcome and yes, I'll check back tomorrow, but there may be others with additional or better information to help you.

#7 tork

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Posted 09 February 2009 - 02:57 PM

Some additional thoughts:

If you are running 64 bit OS you cannot install zone alarm free firewall as it doesn't run on 64bit

If you are running 32 bit OS:

1 - download a new zone alarm free and save it to your desktop - download using internet explorer browser
2- run the norton removal tool http://service1.symantec.com/Support/tsgen...005033108162039
3 - to remove the bad install of zone alarm free use the zone alarm removal tool
ZoneAlarm Removal Tool: http://download.zonealarm.com/bin/free/sup.../cpes_clean.exe
Save the tool to your desktop, right click and "run as administrator"
4 - if you don't already use a tool like ATF Cleaner to clean out temp files
http://majorgeeks.com/ATF_Cleaner_d4949.html

Another good one is CCleaner http://www.ccleaner.com/

5 - make sure Vista firewall is not enabled - you want to run with only one firewall, not two.

Clean everything up before installing the newly downloaded zone alarm free firewall

#8 Paulrenno

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Posted 10 February 2009 - 04:54 AM

I have used the Norton removal tool and got rid of a lot of rubbish it left behind!! I removed old traces of Zone Alarm and retried installing .. and it worked !!!

Thanks for your time and trouble - I really appreciate it.

regards
Paul

#9 tork

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Posted 10 February 2009 - 07:34 AM

You're welcome
tork :thumbsup:

Edited by tork, 10 February 2009 - 09:15 AM.





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