Posted 09 February 2009 - 01:13 AM
Hi and thanks in advance for any help you can provide!
A few days ago, my Windows XP system became infected with at least the following: Virtumonde and Win32.Delf.uc, and, I fear, with other viruses and trojans as well. I have run full scans with AdAware and Spybot Search and Destroy, and with my Avast virus protection. Several additional viruses have been removed. Unfortunately, I did not write down the names of those.
When I boot into Windows, I get several failures: spoolsv.exe, btwdins.exe, swagent.exe, jrun.exe, and swstrtr.exe all have "Application Error"s. Naturally, one of the side-effects of this is that I can't print.
However, I also cannot execute many .exe files (for example, I cannot unpack binaries stored in .exe form). I also cannot run cmd or command (they fail with "... has encountered a problem and needs to close". I also cannot run msconfig or services.msc (nothing happens when I type these commands). I cannot run sfc, as I cannot get to a command prompt.
I can, however, run regedit. When I try to open an archive and extract, it fails with " ... has encountered a problem and needs to close." Luckily, I do have WinZip installed so can get around unzipping, but usually am then unable to execute the contained .exe file.
Things like Outlook come up and function fine, and I can access and download files from the Web. Microsoft Word works fine, but, as I said earlier, I cannot print, as the print spooler is not running (and I can't get to services.msc to start it).
I am hoping it is something as simple as my PATH environment variable has been changed, but I do not know how to look at it because I can neither get into a command/cmd prompt nor run msconfig.
I am at a loss as to what I should do next. I would very much appreciate some help! Thanks again!