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Virus Doctor (malware)


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#1 flo_cat

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Posted 08 February 2009 - 11:17 PM

Someone inadvertently allowed "Virus Doctor" to run on my mother's computer. I have spent a day and a half trying to find a way to get rid of it.

She purchased ESET NOD32 which my husband and I use and find to be a great program. But Virus Doctor is not being "read" as a virus, so there is no help there.

And I've tried SpyBot Search and Destroy, and HijackThis with no results. The stinkin' program is hiding very securely. I tried following manual instructions, but did not find the items that the instructions listed.

The thing is that the person who allowed it to run works from the Guest desktop and it is just running under that log on. I think it "tried" to run on my mother's desktop, but she had the presence of mind to call us and ask what to do, and my husband told her to right click and click close, which she did and it has not appeared since then, but it continues on the "Guest" desktop. When I hover my mouse over the application name in the Programs list on the Start up Button, the location "C:Documents and Settings/All Users/Application Data/5be5679" shows, but when I look in explorer following that path, I do not see 5be5679. This is truly aggravating.

This forum is perfectly named ... bleeping computer ....

Thanks for any help you can give.

FloCat

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#2 garmanma

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Posted 09 February 2009 - 08:40 PM

If you are using Spybot's Teatimer function, disable it for now
------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
--------------------------------
Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review

------------------------

mbam File assassin

MBAM has a built-in FileAssassin feature for removing stubborn malware or other malicious files that it did not detect.
  • Go to the "More Tools" tab and click on the "Run Tool" button
  • Browse to the location of the file (C:\xxxx.exe) to remove using the drop down box next to "Look in:" at the top.
  • When you find the file(s), click "Open".
  • You will be prompted with a message warning: This file will be permanently deleted. Are you sure you want to continue?. Click Yes.
  • If removal did not require a reboot, you will receive a message indicating the file was deleted successfully, however, I recommend you reboot anyway.

Caution: Be careful what you delete. FileAssassin is a powerful program, designed to move highly persistent files. Using it incorrectly could lead to serious problems with your operating system.


If the file returns, then you probably still have malware on your system which is protecting or regenerating it.
Mark
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why won't my laptop work?

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#3 flo_cat

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Posted 11 February 2009 - 10:54 PM

Thank you very, very, very much for your help.

I followed all the directions ran Malwarebytes, had it clean up what it found, shut down, re-started and still found the "bate" window (for lack of better terminology - it's the original window that warns of virus and if you click on it, even if you click on the red x, it pops open the scanner and starts its routine). So, went to Task Manager and shut the application that was associated with it down, and then deep scanned with MBAM, and a few more files were found. I shut down again, restarted and everything was gone. Yeah!!

Even though I lost a lot of time searching for help, I found this site, so much good information and so very busy ... yikes.

FloCat

#4 garmanma

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Posted 12 February 2009 - 01:02 PM

It can take a few scans with multiple tools
----------------

Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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