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when i try to install malware bytes it closes


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#1 dar1d10

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Posted 08 February 2009 - 10:25 PM

when i try to install malware bytes it closes, this also happens when i try to install other spyware or virus scanner applications, and when i visit certain websites that have to deal with it also. The fake windows security center pops up whenever i log on the computer. Before it was both system guard 2009 and the fake windows security center. Also sometimes my computer freezes. SOMEONE help me please! AND symantec antivirus pops up constantly sayin it either quarantined or cleaned a file, or it left it alone, and when i try to run the program myself it closes...

i have windows xp media center edition service pack 3 btw

Edited by dar1d10, 08 February 2009 - 10:27 PM.


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#2 quietman7

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Posted 09 February 2009 - 11:48 AM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.
  • Right-click on the mbam-setup.exe file and rename it to mysetup.scr.
  • Change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.bat to run.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe and rename it to myscan.
  • Change the .exe extension in the same way as noted above.
  • Then double-click on myscan.scr to run.

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#3 dar1d10

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Posted 09 February 2009 - 10:52 PM

i tried every file extension u provided but they all close after u select the language to run the installation in...

#4 quietman7

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Posted 10 February 2009 - 09:49 AM

Please download sreng2.zip and save it to your Desktop.
  • Create a new folder on your hard drive called Sreng2 (C:\Sreng2) and extract (unzip) the file there. (click here if you're not sure how to do this. Vista users refer to this link.)
  • Open the folder and double-click on SREngLdr.EXE to launch it.
  • Select System Repair from the left pane.
  • Click on File Association.
  • Select all entries that have an 'Error status' and click Repair.
  • Exit SREng when done and reboot the computer.
Then try MBAM again.
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#5 dar1d10

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Posted 10 February 2009 - 09:06 PM

That didn'nt work either, when i went into system repair it said everything was normal, and mbam still doesn't work...

#6 quietman7

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Posted 11 February 2009 - 09:32 AM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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