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new hjt user posting logfile-(i hope)


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21 replies to this topic

#1 erv13

erv13

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  • 11 posts
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  • Local time:10:02 PM

Posted 08 February 2009 - 09:27 PM

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-02-01.01)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/17/2007 7:02:58 PM
System Uptime: 2/8/2009 8:08:17 PM (1 hours ago)

Motherboard: Quanta | | 30CC
Processor: Intel® Core™2 Duo CPU T5250 @ 1.50GHz | U2E1 | 1500/667mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 225 GiB total, 176.819 GiB free.
D: is FIXED (NTFS) - 8 GiB total, 1.825 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP453: 1/19/2009 7:08:35 PM - Scheduled Checkpoint
RP454: 1/20/2009 10:06:25 PM - Windows Update
RP455: 1/21/2009 9:41:04 PM - Windows Update
RP456: 1/22/2009 5:32:33 PM - Windows Update
RP457: 1/26/2009 5:16:32 PM - Windows Update
RP458: 1/27/2009 9:31:14 PM - Restore Operation
RP459: 1/27/2009 9:46:26 PM - Windows Update
RP460: 1/28/2009 10:08:05 PM - Windows Update
RP461: 1/28/2009 10:12:04 PM - Windows Update
RP462: 1/29/2009 7:36:46 PM - Windows Update
RP463: 2/3/2009 8:38:49 PM - Windows Update
RP464: 2/5/2009 5:13:51 PM - Windows Update

==== Installed Programs ======================

2007 Microsoft Office Suite Service Pack 1 (SP1)
ABBYY FineReader 6.0 Sprint
Activation Assistant for the 2007 Microsoft Office suites
Ad-Aware
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Adobe Shockwave Player 11
Amazon MP3 Downloader 1.0.3
AVG 7.5
AVG Anti-Spyware 7.5
ESU for Microsoft Vista
GoldRush
Google Toolbar for Internet Explorer
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
HijackThis 2.0.2
Hoyle Casino '98
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Photosmart Essential 2.0
HP Photosmart Essential2.5
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.2
HP Total Care Advisor
HP Update
HP User Guides 0057
HP Wireless Assistant
HPNetworkAssistant
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Java™ 6 Update 3
Java™ SE Runtime Environment 6
Lexmark 3600-4600 Series
Lexmark Fax Solutions
Lexmark Toolbar
Lexmark Tools for Office
LightScribe 1.4.136.1
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Motorola SM56 Data Fax Modem
MSCU for Microsoft Vista
MSN
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 6.0
My HP Games
NASCAR 2000
Norton Internet Security (Symantec Corporation)
OpenOffice.org Installer 1.0
PSSWCORE
Realtek High Definition Audio Driver
Rhapsody
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Security Update for Visio 2007 (KB947590)
Sierra Utilities
Synaptics Pointing Device Driver
Update for Microsoft Office 2007 Help for Common Features (KB957244)
Update for Microsoft Office Excel 2007 Help (KB957242)
Update for Microsoft Office OneNote 2007 Help (KB957245)
Update for Microsoft Office PowerPoint 2007 Help (KB957247)
Update for Microsoft Office Word 2007 Help (KB957252)
Update for Microsoft Script Editor Help (KB957253)
Update for Office 2007 (KB946691)
Vongo
WinRAR archiver
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Toolbar
Zune
Zune Language Pack (ES)
Zune Language Pack (FR)

==== Event Viewer Messages From Past Week ========

2/3/2009 8:28:18 PM, Error: EventLog [6008] - The previous system shutdown at 12:56:38 AM on 1/31/2009 was unexpected.
2/3/2009 8:29:41 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
2/3/2009 9:48:59 PM, Error: EventLog [6008] - The previous system shutdown at 9:43:13 PM on 2/3/2009 was unexpected.
2/3/2009 9:49:28 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
2/3/2009 9:49:37 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
2/3/2009 9:49:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
2/3/2009 9:49:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
2/3/2009 9:49:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
2/3/2009 9:50:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
2/3/2009 9:50:20 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
2/3/2009 9:52:45 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
2/4/2009 8:21:31 PM, Error: EventLog [6008] - The previous system shutdown at 6:35:58 PM on 2/4/2009 was unexpected.
2/4/2009 8:23:57 PM, Error: Service Control Manager [7022] - The CyberLink Background Capture Service (CBCS) service hung on starting.
2/4/2009 8:23:58 PM, Error: Service Control Manager [7001] - The CyberLink Task Scheduler (CTS) service depends on the CyberLink Background Capture Service (CBCS) service which failed to start because of the following error: After starting, the service hung in a start-pending state.
2/4/2009 9:42:51 PM, Error: EventLog [6008] - The previous system shutdown at 9:37:24 PM on 2/4/2009 was unexpected.
2/5/2009 8:53:02 PM, Error: EventLog [6008] - The previous system shutdown at 6:20:07 PM on 2/5/2009 was unexpected.
2/5/2009 11:30:29 PM, Error: Print [6161] - The document http://us.mc344.mail.yahoo.com/mc/showMess...box&sort=da, owned by erv13, failed to print on printer Lexmark 3600-4600 Series. Try to print the document again, or restart the print spooler. Data type: LEMF. Size of the spool file in bytes: 2969452. Number of bytes printed: 0. Total number of pages in the document: 2. Number of pages printed: 1. Client computer: \\ERV13-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.
2/6/2009 10:21:06 PM, Error: EventLog [6008] - The previous system shutdown at 6:16:51 PM on 2/6/2009 was unexpected.
2/7/2009 12:00:56 AM, Error: EventLog [6008] - The previous system shutdown at 11:24:15 PM on 2/6/2009 was unexpected.
2/7/2009 5:26:22 PM, Error: EventLog [6008] - The previous system shutdown at 12:45:47 PM on 2/7/2009 was unexpected.
2/7/2009 7:04:53 PM, Error: EventLog [6008] - The previous system shutdown at 7:01:32 PM on 2/7/2009 was unexpected.
2/8/2009 11:09:42 AM, Error: EventLog [6008] - The previous system shutdown at 11:01:45 AM on 2/8/2009 was unexpected.
2/8/2009 5:39:16 PM, Error: EventLog [6008] - The previous system shutdown at 5:20:29 PM on 2/8/2009 was unexpected.
2/8/2009 8:08:43 PM, Error: EventLog [6008] - The previous system shutdown at 7:08:10 PM on 2/8/2009 was unexpected.

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#2 erv13

erv13
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  • Local time:10:02 PM

Posted 11 February 2009 - 09:55 PM

About 2 weeks ago my comp started locking up after about 60-90 min. of use. The screen stays on monitor and can move cursor, but cant click anything, can't get to task mgr to close out programs.


DDS (Ver_09-02-01.01) - NTFSx86
Run by erv13 at 21:17:22.50 on Wed 02/11/2009
Internet Explorer: 7.0.6000.16764
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6000.0.1252.1.1033.18.2038.833 [GMT -5:00]

AV: AVG 7.5.552 *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\lxdxserv.exe
C:\Windows\system32\lxdxcoms.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Vongo\VongoService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Vongo\Tray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Grisoft\AVG7\avgw.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\IEUser.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Windows\system32\wuauclt.exe
c:\program files\windows defender\MpCmdRun.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe
C:\Users\erv13\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
BHO: NoExplorer - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
mRun: [!AVG Anti-Spyware] "c:\program files\grisoft\avg anti-spyware 7.5\avgas.exe" /minimized
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [AVG7_CC] c:\progra~1\grisoft\avg7\avgcc.exe /STARTUP
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_03\bin\jusched.exe"
mRun: [lxdxmon.exe] "c:\program files\lexmark 3600-4600 series\lxdxmon.exe"
mRun: [lxdxamon] "c:\program files\lexmark 3600-4600 series\lxdxamon.exe"
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
dRun: [AVG7_Run] c:\progra~1\grisoft\avg7\avgw.exe /RUNONCE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vongot~1.lnk - c:\windows\installer\{8c3ae2d1-854d-4650-a73d-c7cc7ee36b80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
Notify: avgwlntf - avgwlntf.dll
Notify: igfxcui - igfxdev.dll
SEH: CShellExecuteHookImpl Object: {57b86673-276a-48b2-bae7-c6dbb3020eb8} - c:\program files\grisoft\avg anti-spyware 7.5\shellexecutehook.dll

============= SERVICES / DRIVERS ===============

R3 AvgWFP;AVG7 Firewall Driver x86;c:\windows\system32\drivers\avgwfp.sys [2008-1-27 53768]

=============== Created Last 30 ================

2009-02-05 21:33 <DIR> --d----- c:\program files\Trend Micro
2009-01-28 22:40 <DIR> --d----- C:\PerfLogs
2009-01-23 22:52 <DIR> --d----- c:\program files\Norton PC Checkup
2009-01-13 18:03 290,304 a------- c:\windows\system32\drivers\srv.sys

==================== Find3M ====================

2009-02-04 21:46 2,666 a------- c:\users\erv13\appdata\roaming\wklnhst.dat
2009-01-12 17:23 51,200 a------- c:\windows\inf\infpub.dat
2009-01-12 17:23 143,360 a------- c:\windows\inf\infstrng.dat
2009-01-12 17:23 86,016 a------- c:\windows\inf\infstor.dat
2008-12-26 15:22 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-12-12 22:20 174 a--sh--- c:\program files\desktop.ini
2008-06-14 02:10 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-03-23 11:33 22 a--sh--- c:\windows\sminst\HPCD.sys

============= FINISH: 21:21:17.55 ===============

Attached Files


Edited by Orange Blossom, 11 February 2009 - 10:10 PM.
Merged topics. ~ OB


#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 20 February 2009 - 12:19 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 erv13

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Posted 22 February 2009 - 10:39 AM

DDS (Ver_09-02-01.01) - NTFSx86
Run by erv13 at 10:00:59.77 on Sun 02/22/2009
Internet Explorer: 7.0.6000.16809
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.2038.737 [GMT -5:00]

AV: AVG 7.5.552 *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\lxdxserv.exe
C:\Windows\system32\lxdxcoms.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Vongo\VongoService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Vongo\Tray.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Grisoft\AVG7\avgw.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Users\erv13\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\48G0R1TT\dds[1].pif
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
BHO: NoExplorer - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
mRun: [!AVG Anti-Spyware] "c:\program files\grisoft\avg anti-spyware 7.5\avgas.exe" /minimized
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [AVG7_CC] c:\progra~1\grisoft\avg7\avgcc.exe /STARTUP
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_03\bin\jusched.exe"
mRun: [lxdxmon.exe] "c:\program files\lexmark 3600-4600 series\lxdxmon.exe"
mRun: [lxdxamon] "c:\program files\lexmark 3600-4600 series\lxdxamon.exe"
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
dRun: [AVG7_Run] c:\progra~1\grisoft\avg7\avgw.exe /RUNONCE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vongot~1.lnk - c:\windows\installer\{8c3ae2d1-854d-4650-a73d-c7cc7ee36b80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
Notify: avgwlntf - avgwlntf.dll
Notify: igfxcui - igfxdev.dll
SEH: CShellExecuteHookImpl Object: {57b86673-276a-48b2-bae7-c6dbb3020eb8} - c:\program files\grisoft\avg anti-spyware 7.5\shellexecutehook.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-2-21 64160]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 950096]
R2 lxdx_device;lxdx_device;c:\windows\system32\lxdxcoms.exe -service --> c:\windows\system32\lxdxcoms.exe -service [?]
R2 lxdxCATSCustConnectService;lxdxCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxdxserv.exe [2009-1-2 98984]
R3 AvgWFP;AVG7 Firewall Driver x86;c:\windows\system32\drivers\avgwfp.sys [2008-1-27 53768]

=============== Created Last 30 ================

2009-02-21 09:47 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-02-21 09:46 <DIR> -cd-h--- c:\programdata\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-21 09:46 <DIR> -cd-h--- c:\progra~2\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-21 09:46 <DIR> --d----- c:\program files\Lavasoft
2009-02-16 08:58 428,032 a------- c:\windows\system32\EncDec.dll
2009-02-16 08:58 1,244,672 a------- c:\windows\system32\mcmde.dll
2009-02-16 08:58 292,352 a------- c:\windows\system32\psisdecd.dll
2009-02-16 08:58 217,088 a------- c:\windows\system32\psisrndr.ax
2009-02-16 08:58 177,152 a------- c:\windows\system32\mpg2splt.ax
2009-02-16 08:58 80,896 a------- c:\windows\system32\MSNP.ax
2009-02-16 08:58 68,608 a------- c:\windows\system32\Mpeg2Data.ax
2009-02-16 08:58 57,856 a------- c:\windows\system32\MSDvbNP.ax
2009-02-11 22:52 <DIR> --d----- C:\23f283f544ff050bc45f0db2
2009-02-05 21:33 <DIR> --d----- c:\program files\Trend Micro
2009-01-28 22:40 <DIR> --d----- C:\PerfLogs
2009-01-23 22:52 <DIR> --d----- c:\program files\Norton PC Checkup

==================== Find3M ====================

2009-02-21 17:28 2,744 a------- c:\users\erv13\appdata\roaming\wklnhst.dat
2009-02-11 22:53 143,360 a------- c:\windows\inf\infstrng.dat
2009-02-11 22:53 51,200 a------- c:\windows\inf\infpub.dat
2009-02-11 22:53 86,016 a------- c:\windows\inf\infstor.dat
2009-01-14 23:16 826,368 a------- c:\windows\system32\wininet.dll
2009-01-14 23:16 56,320 a------- c:\windows\system32\iesetup.dll
2009-01-14 23:16 52,736 a------- c:\windows\apppatch\iebrshim.dll
2009-01-14 23:15 26,624 a------- c:\windows\system32\ieUnatt.exe
2008-12-26 15:22 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-12-12 22:20 174 a--sh--- c:\program files\desktop.ini
2008-06-14 02:10 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-03-23 11:33 22 a--sh--- c:\windows\sminst\HPCD.sys

============= FINISH: 10:01:59.16 ===============

#5 extremeboy

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Posted 23 February 2009 - 04:22 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

If you do not make a reply in 5 days, we will need to close your topic.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.


Download and Run OTScanIt

Download OTScanIt by OldTimer to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program. If you are running on Vista then right-click the program and choose Run as Administrator.
  • Check the Scan all users box at the top left.
  • Change the Rootkit Scan setting from "No" to Yes.
  • Click the Extras button under "Additional Scans".
  • Now click the Run Scan button on the toolbar.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Close Notepad (saving the change if necessary).
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt folder and named OTScanIt.txt.
Download and Run Scan with GMER

We will use GMER to scan for rootkits.
  • Download gmer.zip and save to your desktop.
    Alternate Download Site 1
    Alternate Download Site 2
  • Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
  • When you have done this, disconnect from the Internet and close all running programs.
    There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  • Click the >>>
  • Click on Settings, then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  • You will be prompted to restart your computer. Please do so.
After the reboot, run Gmer again and click on the Rootkit tab.
  • Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  • Make sure all other boxes on the right of the screen are checked, EXCEPT for Show All.
  • Click on the Scan and wait for the scan to finish.
    Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan. You will know that the scan is done when the Stop buttons turns back to Scan.
  • When completed, click on the Copy button and right-click on your Desktop, choose New>Text document. Once the file is created, open it and right-click again and choose Paste. Save the file as gmer.txt and copy the information in your next reply.
Important!:Please do not select the Show all checkbox during the scan..

Please post back with:
-OTScanIT log
-GMER Log
-What Problems do you still have?


With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#6 erv13

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Posted 24 February 2009 - 06:27 PM

i am attempting to reply uploading the ots.txt but i may have tried to attach twice. not sure if it got sent.

#7 extremeboy

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Posted 24 February 2009 - 06:30 PM

Hello.

I don't see it right now. Tell me if you can attach it or not. IF you can't let me know and we can upload it elsewhere. :thumbup2:

With Regards
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#8 erv13

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Posted 24 February 2009 - 06:45 PM

i attempt to attach the ots.txt file by clicking browse, click on the txt file, click open, then upload. i then get the upload failed. the file was larger than the avail. space msg.
thanks

#9 extremeboy

extremeboy

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Posted 24 February 2009 - 08:03 PM

Hello.

Okay, upload the log to me then.

Submit file sample
  • Open to the Submission Channel.
  • Under Link to topic where this file was requested, input:
    http://www.bleepingcomputer.com/forums/t/201848/new-hjt-user-posting-logfile-i-hope/
  • Click Browse and select the OTScanIT2 log
  • Under the comments section, say that ExtremeBoy asked for the submission.
  • Then select Send File to send it
  • After that you should get a confirmation if it was uploaded successfully.
Send the GMER log if it's too big as well.

With Regards,
Extremeboy
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#10 erv13

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Posted 25 February 2009 - 06:48 PM

extremeboy
on the gmer.exe file, the only way i seem to be able to do anything with it is to double click it. when i do it starts a scan. i clicked the >>> tab but don't see a settings tab.
eddie

#11 extremeboy

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Posted 25 February 2009 - 08:05 PM

Hello.

Let's try GMER again. I altered the instructions a bit because you are using a Vista Machine.

Download and Run Scan with GMER

We will use GMER to scan for rootkits.
  • Download gmer.zip and save to your desktop.
    Alternate Download Site 1
    Alternate Download Site 2
    Alternate Download Site 3
  • Unzip/extract the file to its own folder. Right-Click and select Extract All...
  • Click Next on seeing the Welcome to the Compressed (zipped) Folders Extraction Wizard.
  • Click on the Browse button. Click on Desktop. Then click OK.
  • Click Next. It will now start extracting.
  • Once it is done, check (tick) the Show extracted files box and click Finish
  • When you have done this, disconnect from the Internet and close all running programs.
    There is a small chance this application may crash your computer so save any work you have open.
  • Right click on gmer.exe and select Run as administrator to run it. It will start running a scan.
    If it detects rootkit activity, you will receive a prompt to run a full scan. Click Yes..
  • When it's done scanning, you may receive another notice. Click OK if prompted.
  • Click on Save ... to save the log on your desktop.
    Save the log as GMER.txt when you save it on your desktop.
  • Close Gmer and copy and paste the contents of GMER.txt in your next reply.
If you receive no notice, click on the Scan button near the bottom.

  • It will start scanning again like before.
  • When it is done, Click on Save ... to save the log on your desktop.
    Save the log as GMER.txt when you save it on your desktop.
  • Close Gmer and copy and paste the contents of GMER.txt in your next reply.
[/list]If GMER doesn't work in Normal Mode try running it in Safe Mode

Note: Do Not run any program while GMER is running

You can upload it to that channel if it's too big or post it here if it's not.

With Regards,
Extremeboy
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#12 erv13

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Posted 25 February 2009 - 09:33 PM

trying to attach gmer.txt

Attached Files

  • Attached File  gmer.txt   11.63KB   24 downloads


#13 extremeboy

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Posted 26 February 2009 - 03:39 PM

Hello.

Those logs look fine. What seems to be the problem still?

Run an online scan too. This dosen't seem malware related anymore..

Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner.

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
  • Open the Kaspersky Scanner page.
  • Click on Accept and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.

with regards,
extremeboy
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#14 erv13

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Posted 26 February 2009 - 09:28 PM

i will continue to run the programs you suggest. the problem is that once online for approx. 90 min. it locks up and i can't do anything except power down to reset, then get back online only to have the same thing happen again after approx. 90 min.
thanks again for the help
eddie

#15 extremeboy

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Posted 26 February 2009 - 09:31 PM

Okay.

I do not see any malware activies going on right now though. Let me know how it goes with the kaspersky scan and post the results once it's done.

With Regards,
Extremeboy
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