Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I am Infected!


  • This topic is locked This topic is locked
7 replies to this topic

#1 Aninha

Aninha

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington Dc
  • Local time:09:51 AM

Posted 08 February 2009 - 08:18 PM

I'm not sure what else is wrong in my laptop, besides the IE poping up 100 new windows each 5 minutes... Also I can't uninstall the HP software because it always stop working and needs to close it! My laptop need a clean up for space and hopefully I'll get help here. I ran Malwarebytes' Anti-Malware with no results and also ran SUPERAntiSpyware Professional with no results. Please help!
Thanks guys!

-A

BC AdBot (Login to Remove)

 


#2 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:51 AM

Posted 08 February 2009 - 08:32 PM

Hi Aninha,

I see you had a HJT log moved to the misplaced logs area. I can help you here, but I have to close that log. Is that ok?

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Aninha

Aninha
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington Dc
  • Local time:09:51 AM

Posted 08 February 2009 - 10:57 PM

Hi Rigel,

Thank you so so so much for your help! And please, feel free to close the log!

Okay, I did download SmitfraudFix, I searched by typing 1 but did not appeared any text file afterwards. Nothing happened! I tried a second time with no success. The pop ups is driving me crazy!

-A

#4 Aninha

Aninha
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington Dc
  • Local time:09:51 AM

Posted 10 February 2009 - 12:46 PM

Did it again today and I notice lots os "access denied".

#5 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:51 AM

Posted 10 February 2009 - 01:14 PM

Make sure you run the program as an administrator.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 Aninha

Aninha
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington Dc
  • Local time:09:51 AM

Posted 10 February 2009 - 01:27 PM

I am the administrator protected with a password. I tried removing the password and still the access is denied. What now?

#7 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:09:51 AM

Posted 10 February 2009 - 06:58 PM

I believe it is time to move to the HJT forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,011 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:51 AM

Posted 10 February 2009 - 08:55 PM

Hello Aninha,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/202447/infected/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users