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Win XP logs off automatically after log in, following problem with WARNING on desktop


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#1 shamar

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Posted 08 February 2009 - 03:53 PM

My Parent's computer started a few weeks ago with the WARNING screen on the desktop and RealAntivirus pop-ups. I searched a few forums, tried to download Malwarebytes Anti-Malware with no luck. I downloaded SuperAntispyware and CCCleaner upon a suggestion in another forum. It seemed to take care of the problem for a few days.
My mother called and said she was getting several dll errors, usually services and explorer dll. These dll errors pop up on startup.
We are now unable to logon to any users in normal mode, it automatically logs off. I am able to logon in safe mode but am unable to connect to the internet.
This is a preloaded dell desktop that was purchased in December 2005. It is running Win XP Media Center Edition. I contacted Dell and had them send a recovery disc, but have not checked for the product key. I am considering trying a repair install(?) from the disc, but I have never done this before. I printed some instructions from Cnet.
Is there anything else I could try?

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#2 rigel

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Posted 08 February 2009 - 06:05 PM

Try this procedure. It will run from safe mode...

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 shamar

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Posted 08 February 2009 - 11:36 PM

I ran the scan, I am unable to post a copy of the scan log as I am unable to connect to the internet or print (the computer no longer recognizes the printer) from that computer. I am not sure what you were looking for from the log but it found 20 registry errors with Adware.MyWebSearch/FunWebProducts and 42 temp internet files with Trace.Known Threat Sources.

I get 2 or 3 dll errors when I click on any program, they read:

Services.exe Bad Image
The app or DLL C:\windows\system32\lurolepe.dll is not a valid windows image. Please check this against your installation diskette.

This is just a sample of one of many different errors, there are different program names.

#4 rigel

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Posted 09 February 2009 - 07:57 AM

Let's try this program...

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 shamar

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Posted 21 February 2009 - 09:42 PM

I am still unable to print, copy to disc or get on the internet so I will manually post the results of SDFix.

Trojan Files found:

C:/Windows/system32/alog.txt - Deleted
C:/Windows/system32/bb1.dat - Deleted
C:/Windows/system32/cookie1.dat - Deleted
C:/Windows/system32/file.exe - Deleted
C:/Windows/system32/tb.dr - Deleted


Folder C:/Windows/system32/527631 - removed

Removing Temp Files
ADS Check

#6 rigel

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Posted 21 February 2009 - 10:01 PM

Please rerun Superantispyware and try to post results. Of you can't post them, please post the main infections - names.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 shamar

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Posted 22 February 2009 - 12:05 AM

It found 20 entries of Adware.MyWebSearch/FunWebProducts. I sent them to quarantine then reran the scan, they reappeared.

#8 rigel

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Posted 22 February 2009 - 09:42 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:[list]
  • Update Malwarebytes' Anti-Malware
  • Do Not Launch Malwarebytes' Anti-Malware
Then click Finish.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Run Malwarebytes

On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Reboot your computer into normal mode.

Rerun Malwarebytes in normal mode. Please scan with the settings as above. Be sure you post both logs.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 shamar

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Posted 25 February 2009 - 01:41 AM

The following was found during the first scan:

Registry Keys Infected - 59
Registry Values Infected - 7
Registry Data Infected - 6
Folders Infected - 72
Files Infected - 1666

Adware.VideoEgg
Trojan.Agent
Trojan.FakeAlert
Backdoor.Bot
Trojan.Dropper
Adware.MyWay
Rogue.VirusHeat
Adware.MyWebSearch
Malware.Trace
Trojan.Vundo.H
Trojan.BHO
Trojan.Banker
Rogue.WinAntivirus
Adware.PopCap
Adware.Hotbar
Trojan.Zlob

After the 2nd scan:

Trojan.FakeAlert - Registry Data
Adware.VideoEgg - Registry Key
Adware.MyWebSearch - Registry Key

#10 rigel

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Posted 25 February 2009 - 08:04 AM

Let's try a on-line scanner.

Eset On-Line

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 shamar

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Posted 25 February 2009 - 06:07 PM

Internet explorer is blocked. I am unable to get online.

#12 rigel

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Posted 25 February 2009 - 07:07 PM

Checking something. If you don't hear from me tonight, please bump this topic.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 shamar

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Posted 26 February 2009 - 04:35 PM

k

#14 shamar

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Posted 27 February 2009 - 11:39 AM

bump

#15 rigel

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Posted 27 February 2009 - 11:42 AM

I think it is time to send you to the HJT forum...

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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