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After hours of trouble shooting i need your help!


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#1 jackbrennan

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Posted 08 February 2009 - 12:55 PM

HI,

I am new here so i had a quick read of the posting regulations and what not to hopfully post in a manner you all find acceptable.

Lately i have been getting quite a few pops for example www.partypoker.com and ones about buying emoticons. So here is my troubleshooting steps so far:

*Used Malwarebyte - Anti malware Free scan (found 1 error and fixed it)
*Spybot S&D (Found 9 error and fixed them)
*I own Eset Smart security so i ran a full scan which found nothing.

After those steps im still left with these silly popups which makes me think that they might just be attached to the websites i am visiting. I was reccomended Hijackthis from a friend on another forum and he told me that the people here at Bleepingcomputer were the folks to ask about my log file.

I was not sure if i should copy and paste the whole logfile so instead i have uploaded the file in notepad form to save from a wall of text.

http://rapidshare.com/files/195623071/hijackthis.log

It would be fantastic if someone here could have a quick look and tell me if everything seems ok or i have something to correct.

Many thanks

Jack Brennan
Australia by birth, Norway by marriage.

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#2 boopme

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Posted 08 February 2009 - 12:59 PM

Hello Jack, Thay link isn't providing any log. But hold off as HJT logs don't go here anyway. Do this and if neeeded I'll help you post that log.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jackbrennan

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Posted 08 February 2009 - 01:02 PM

Boopme,

I have printed the instructions and i will get back to you as soon as im done.

Jack
Australia by birth, Norway by marriage.

#4 boopme

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Posted 08 February 2009 - 01:20 PM

Ok ,I'll check back later.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jackbrennan

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Posted 08 February 2009 - 01:42 PM

ATF-Cleaner managed to clean out 78mb of files but Superantispyware came up clean.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/08/2009 at 07:32 PM

Application Version : 4.25.1012

Core Rules Database Version : 3746
Trace Rules Database Version: 1714

Scan type : Complete Scan
Total Scan Time : 00:23:20

Memory items scanned : 130
Memory threats detected : 0
Registry items scanned : 4861
Registry threats detected : 0
File items scanned : 96556
File threats detected : 0
Australia by birth, Norway by marriage.

#6 boopme

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Posted 08 February 2009 - 01:46 PM

Ok then RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.

Are you still getting the popups?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 jackbrennan

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Posted 08 February 2009 - 02:34 PM

I'd say its clean, i will be using the pc for a few hours before bed tonight (20:30 Now) so ill post back and let you know how it goes. It could have been something sitting in temporary files or of course it could just be advertisements attached to the webpages i have been visiting. Either way i will post back and tell you how it went.

Thank you for your time so far.

Jack Brennan

Malwarebytes' Anti-Malware 1.33
Database version: 1738
Windows 6.0.6001 Service Pack 1

08.02.2009 20:27:14
mbam-log-2009-02-08 (20-27-14).txt

Scan type: Quick Scan
Objects scanned: 42388
Time elapsed: 1 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by jackbrennan, 08 February 2009 - 02:47 PM.

Australia by birth, Norway by marriage.

#8 boopme

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Posted 09 February 2009 - 04:56 PM

Looks good,if all symptoms are gone then,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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