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Infected with Spyware Protect 2009...Can't install any spyware removal tools


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#1 sasquatch98226

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Posted 08 February 2009 - 12:44 PM

So somewhere I got the Spyware Protect 2009 virus/trojan. I have tried Malwarebytes, ComboFix, AVG 8.0, and tired to install Hijack This!!!! I did this all while in SafeMode and no luck. I click on the install, and the hourglass shows up, and then after awhile it disappears. I even renamed Malwarebytes etc. What do I do besides get the gasoline can ready?

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#2 boopme

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Posted 08 February 2009 - 01:14 PM

Let's see if any of these help.
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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#3 sasquatch98226

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Posted 08 February 2009 - 09:00 PM

Thanks for the help, when I renamed the program it did not rename the extension, therefore it still knew I was opening Malwarebytes. I changed the extension like you said, and I am running Mbam in safe mode right now. 13 minutes in and 11 infections found. It would not allow me to "update" the malware definitions. So I decided run it anyway, and then if I can if I can update after the initial scan, I will update and run again. I'll keep you posted.

Thanks again. :thumbsup:

#4 sasquatch98226

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Posted 08 February 2009 - 11:45 PM

Ok so here is what is happening now.

I could not get Mbam to update even after running the initial quickscan. I tried to update in both Safe mode with networking and normal boot. I used the mbam-rules.exe and updated the definitions, and ran a "full-scan" with Mbam, and found no new additional infections.

It appears that Mbam has solved the initial Spyware Protect 2009 messages and IE issues. I can now log into IE without the "virus" warnings, and pop-ups. However I still can not run Mbam without the "rename", it will not install Spyware Search and Destroy, Hijack This, AVG, and it will still not let me "restore" to a previous date of last good configuration. I also can not unistall programs using the add/remove programs. What should I do now?

#5 sasquatch98226

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Posted 09 February 2009 - 09:25 PM

Thanks for tips boopme!

I was able to get the Mbam Loaded and finally updated. I also got Spyware Search and Destroy, and AVG8 all up and running. Paranoid anyone :thumbsup: I have scanned the computer in with all (3) in both safe modes, and then with a normal boot. The last Mbam scan finally showed no infections. I think I am good for now. Thanks again Boopme.

#6 boopme

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Posted 09 February 2009 - 09:32 PM

Please run these so I can be sure its all gone.


From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 sasquatch98226

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Posted 09 February 2009 - 11:51 PM

Ran SuperSpy, and here is the log. It found (1) item.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/09/2009 at 08:40 PM

Application Version : 4.25.1012

Core Rules Database Version : 3748
Trace Rules Database Version: 1715

Scan type : Complete Scan
Total Scan Time : 01:34:43

Memory items scanned : 221
Memory threats detected : 0
Registry items scanned : 7132
Registry threats detected : 0
File items scanned : 71113
File threats detected : 1

Rootkit.TDSServ-Trace
C:\WINDOWS\SYSTEM32\TDSSMTVE.DAT

#8 boopme

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Posted 10 February 2009 - 12:31 AM

That's the one I was looking for. It many times has friends, Next pkease run SDFix. Carefully follow these instructions.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
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#9 sasquatch98226

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Posted 10 February 2009 - 03:17 PM

I think I did this right, here is the log.


SDFix: Version 1.240
Run by HP_Owner on Tue 02/10/2009 at 11:56 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\Documents and Settings\HP_Owner\Desktop\Spyware\EXE's\SDFix

Checking Services :

Name :
TDSSserv.sys

Path :
\systemroot\system32\drivers\TDSSmxst.sys

TDSSserv.sys - Deleted



Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\system32\drivers\TDSSmxst.sys - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-10 12:06:27
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Epoch]
"Epoch"=dword:00002769

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Updates from HP\\309731\\Program\\Updates from HP.exe"="C:\\Program Files\\Updates from HP\\309731\\Program\\Updates from HP.exe:*:Enabled:BackWeb for Pavilion"
"C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe"="C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe:*:Enabled:Earthlink"
"C:\\StubInstaller.exe"="C:\\StubInstaller.exe:*:Enabled:LimeWire swarmed installer"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\AVG\\AVG8\\avgupd.exe"="C:\\Program Files\\AVG\\AVG8\\avgupd.exe:*:Enabled:avgupd.exe"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Enabled:Internet Explorer"
"C:\\WINDOWS\\Dingleberry\\Malwarebytes' Anti-Malware\\mbam.exe"="C:\\WINDOWS\\Dingleberry\\Malwarebytes' Anti-Malware\\mbam.exe:*:Enabled:Malwarebytes' Anti-Malware"
"C:\\Program Files\\AVG\\AVG8\\avgemc.exe"="C:\\Program Files\\AVG\\AVG8\\avgemc.exe:*:Enabled:avgemc.exe"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\DOCUME~1\HP_Owner\Desktop\Spyware\EXE's\SDFix\backups\backups.zip

Files with Hidden Attributes :

Sat 3 Feb 2007 213 A.SHR --- "C:\BOOT.BAK"
Sat 3 Feb 2007 196 A.SHR --- "C:\BOOTNXX.BAK"
Mon 26 Jan 2009 1,740,632 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 26 Jan 2009 5,365,592 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Mon 26 Jan 2009 2,144,088 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Tue 15 Mar 2005 0 A.SH. --- "C:\WINDOWS\SMINST\HPCD.SYS"
Mon 2 Apr 2007 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Wed 28 Jan 2009 9,934,392 A..H. --- "C:\Program Files\Google\Picasa3\setup.exe"
Wed 28 Mar 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\HP_Owner\Application Data\U3\temp\Launchpad Removal.exe"
Wed 28 Jan 2009 4,216 A.SH. --- "C:\Documents and Settings\HP_Owner\Application Data\Roxio\Dragon\3.x\DiscInfoCache\PHILIPS_DVD8421_9H10_000_DICV018_DRGV901001B.TMP"

Finished!

#10 boopme

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Posted 10 February 2009 - 03:21 PM

Good now run a full scan.
RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 sasquatch98226

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Posted 10 February 2009 - 10:53 PM

Heres the log, it looks good. Thanks for all your help.

Malwarebytes' Anti-Malware 1.33
Database version: 1746
Windows 5.1.2600 Service Pack 3

2/10/2009 7:21:32 PM
mbam-log-2009-02-10 (19-21-32).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 151533
Time elapsed: 39 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 boopme

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Posted 10 February 2009 - 11:15 PM

Ok great! If there are no more signs of infection then....
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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