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BSOD and other issues. Possible Vundo... ?


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#1 0000RJO

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Posted 07 February 2009 - 06:36 PM

Hi.

So my laptop started acting up today, I think I may've gotten it from getting linked to a suspicious page.

I first noticed something strange when I tried to run Pro Tools LE 7.4, which I've had no trouble with for a while now, but I was all of a sudden receiving the following error message:

"DAE is having trouble keeping up. Your disk may be too slow or too fragmented. A firewire disk could be having trouble due to the extra firewire bandwidth or CPU load. (-9019)."

I'm not doing anything with firewire. I attempted to defrag my hard drive, but Windows defragger refuses to analyze.

I went on-line looking for solutions to the Pro Tools issue, and several of the Google results I clicked on automatically redirected me to unrelated sites (such as apartment hunting ones, etc.).

Spybot SD is having trouble with this as well... it keeps telling me to reboot, I do, it starts automatically on reboot, and tells me I should reboot again, and this goes on without ever completing the scan. Sometimes it gives me a BSOD. Restarts are extremely slow as well.

I'm running XP Professional.

Should I run HijackThis? Or Combofix... ?

Thanks for any help.

-James

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#2 hamluis

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Posted 07 February 2009 - 07:12 PM

Hi :thumbsup:.

I would be curious about the inability to defrag.

Have you tried to run chkdsk /r (as preparation for the defrag attempt)?

Start/Run...type chkdsk /r (with space between k and /) and hit Enter. Respond to onscreen prompt by typing Y and then hit Enter. Reboot the system, chkdsk /r command should run (may take some time depending on size of hard drive and condition), the system should reboot after completion of the command.

I would then try defragging the partition.

Louis

#3 0000RJO

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Posted 07 February 2009 - 07:40 PM

I ran chkdsk /r on your suggestion, and got this:

"The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts?"

I said yes and then rebooted (by the way, it seems that whenever I reboot it automatically wants to launch the rescue and recovery software on my laptop. I have to exit out of that program and essentially restart again.

Anyway, after a very slow reboot I attempt to run chkdsk /r again immediately, and received the same message. I have not rebooted again yet.

I attempted to defrag/analyze my drive. Neither would start.

Did I follow your instructions incorrectly?

#4 hamluis

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Posted 07 February 2009 - 09:12 PM

I don't think your attempt to follow my instructions was wrong...I would guess that your system software installed by the manufacturer...is not something I considered. Even though running chkdsk should be a pretty standard procedure for any system with XP installed...it's possible that system manufacturers have set up procedures which might preclude following the procedures I stated.

Let's try a different approach...whatever system you have...why not go through the owner's manual and see what tools they have installed for dealing with repair circumstances?

My suggestions are generally predicated on my own systems...none of which is a Dell, HP, eMachines, etc. And I tend to forget that these manufacturers sometimes develop their own special way of dealing with problems that don't necessarily parallel what I would do on my systems.

System manufacturer and model, please?

Louis

#5 0000RJO

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Posted 07 February 2009 - 09:39 PM

Lenovo ThinkPad R60. I'm pawing through the manual, but nothing's really striking me, especially considering I don't even know how to describe the problem. It seems like a bunch of random unrelated issues, but since they all started in the course of a couple of hours I assume they're all stemming from the same thing.

As far as the point about the system software installed by the manufacturer goes; very possible. My laptop was purchased from my college after graduation (they have a "free laptop for every student" policy, and after graduation you have the option of purchasing it on the cheap), so it came bundled with a lot of features and software that you wouldn't see on a standard commercial laptop.

#6 chameleon437

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Posted 08 February 2009 - 07:28 AM

Lenovo ThinkPad R60. I'm pawing through the manual, but nothing's really striking me, especially considering I don't even know how to describe the problem. It seems like a bunch of random unrelated issues, but since they all started in the course of a couple of hours I assume they're all stemming from the same thing.

As far as the point about the system software installed by the manufacturer goes; very possible. My laptop was purchased from my college after graduation (they have a "free laptop for every student" policy, and after graduation you have the option of purchasing it on the cheap), so it came bundled with a lot of features and software that you wouldn't see on a standard commercial laptop.


Hi peeps,
Something to remember is that you have at least 15% of your hard drive free for defrag to be operational. To grab some extra space before backing up, gain some extra space by reducing your Recycle Bin to 2 or 3% of the hard drive space - by default it is always set to 10%.

regards,
chameleon437

#7 0000RJO

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Posted 08 February 2009 - 12:28 PM

Hi peeps,
Something to remember is that you have at least 15% of your hard drive free for defrag to be operational. To grab some extra space before backing up, gain some extra space by reducing your Recycle Bin to 2 or 3% of the hard drive space - by default it is always set to 10%.

regards,
chameleon437



Thanks for the suggestion, but my hard drive is half free right now. It shouldn't be causing any trouble.

-James

Edited by 0000RJO, 08 February 2009 - 12:31 PM.


#8 0000RJO

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Posted 08 February 2009 - 01:50 PM

Update:

I ran Malwarebytes' Anti-Malware, which found a good 45 infections. Upon reboot CHKDSK finally ran and apparently found no issues. This all seems to have taken care of some of the problem, but I'm still unable to defrag (instead of giving me an error message, it now simply doesn't do anything when I hit the 'anaylze' or 'defrag' buttons) and when I try to run Malwarebytes again I get "Error loading database. Line: #0. (0)." In addition, when I try to run Pro Tools again (which is when I first noticed strangeness) now it simply won't load. Nothing happens when I click the shortcut or even the .exe for the program. However, it does appear to have stopped the pop-ups and redirections from Google (for now, at least).

EDIT: Also can't launch Office. Says there's an issue with Windows Installer not being properly installed. Malwarebytes' seems to have really done a number on my system.

-James

Edited by 0000RJO, 08 February 2009 - 02:32 PM.


#9 Papakid

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Posted 08 February 2009 - 02:33 PM

Edit: You posted just ahead of me so my post is a little outdated. I would still run rescue and recovery if that is still available to you. Parts of your system got corrupted, I don't think malwarebytes had anything to do with that.

I said yes and then rebooted (by the way, it seems that whenever I reboot it automatically wants to launch the rescue and recovery software on my laptop. I have to exit out of that program and essentially restart again.

Why are you exiting out of Rescue and Recovery? I'm not familiar with that system, but after looking at the following website and description of the problem, it appears to work much like system restore (which would have been the first thing I try on my system):
http://www.pc.ibm.com/us/think/thinkvantag...uerecovery.html

I would let Rescue and Recovery do the job it's designed to do and if that doesn't work, try a System Restore.

For the error you get, that appears to be common to Pro Tools LE--here is a direct link to a forum thread with some other ways to troubleshoot that you can try.
http://acapella.harmony-central.com/forums...d.php?t=1644283

The searches being redirected does sound like some kind of infection, but before trying to use HijackThis (and you shouldn't use ComboFix, period unless asked to by a malware removal specialist), what is your antivirus telling you? Let it remove what it can and then install and run SuperAntiSpyware.
http://www.superantispyware.com/

BTW, I would get rid of Spybot S&D's TeaTimer--it causes more problems than it helps with. I don't use Spybot at all any more.

Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts?

This part is normal for everyone when you run Checkdisk. The other process is Windows Explorer, the shell. You have to reboot to shut that down so the disk check can be run from the command line.

Edited by Papakid, 08 February 2009 - 02:37 PM.

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