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what to do in the mean time


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4 replies to this topic

#1 ffthack

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Posted 07 February 2009 - 02:49 PM

I followed the instructions on the malware/post a log forum. My question is it's my son's
new laptop and as we couldn't get it totally disinfected (reappearing NTRootKit.Agent/protect.sys) I suggested he disable his wireless connection till we get it disinfected - is that necessary? Basically its sitting turned off until we get to disinfecting it.

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#2 Guest_Jay-P VIP_*

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Posted 07 February 2009 - 03:14 PM

Yes, this is necessary. You see, in order to use tools such as SmitFraudFix, SDFix, ComboFix, etc.--the internet connection should be disabled. Also, disabling the network connection will prevent Windows Updates from installing on their own (not a bad thing, but changing the computer during disinfection will modify certain settings and files that did not show up in the REMOVAL LOGS), prevent auto-downloading/hijacking of your Windows GUI, prevent auto-update of rogue malware, prevent the spread of malware, and prevents temporary files from saving in already scanned places. :thumbsup:

#3 ffthack

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Posted 07 February 2009 - 03:24 PM

Thanks, I thought so. Concerning what I had done so far I've brought the tools over via flash drive from a machine with enterprise virus/on acess protection. It doesn't have a readonly switch so am a little worried about that. Thanks for the response. Put my original post 3 days ago and although I didn't want to jump up and down and pester folks. I didn't want to overly restrict my son's use of his first computer. He can use one of the other machines for network connectivity while we work this out. Viva La Bleep.

#4 Guest_Jay-P VIP_*

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Posted 07 February 2009 - 04:00 PM

Absolutely!

To help defeat security issues in the future, always keep an eye on the security products installed on the questioned computer. Having good products is best. Also, stay on top of the latest threats in computer security. The latest threats are a potential hazard to widespread PCs.

#5 garmanma

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Posted 07 February 2009 - 04:34 PM

You have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
Mark
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