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Mcafee says cannot remove Generic!Artemis


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2 replies to this topic

#1 hickmb

hickmb

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Posted 07 February 2009 - 02:22 PM

Was infected with multiple virus, trogans and back doors
Have run McAfee antivirus, Malwarebyte's pro, Stinger, and Mcaffe says it cannot remove "generic!Artemis"
It was located in blstoolbar folder in program foler. C drive.
renamed it blstoolbar1.
the uninstall does not work and it doesn't show up in ad/remove programs list.
My computer is running much cleaner, but I wonder if I'm still infected.
Can anyone Please Help?

I'm going to College in Computer Information Systems, and have some self learned skills.

i've used your services before and would like to continue learning the art of Security and Threat removal.

Tahnk you for all your help guys.
your wonderful!!!!

Beverly



DDS (Ver_09-02-01.01) - NTFSx86
Run by HP_Owner at 14:07:51.70 on Sat 02/07/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.511.156 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Documents and Settings\HP_Owner.066C3A9B\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [HPHUPD06] c:\program files\hp\{aac4fc36-8f89-4587-8dd3-ebc57c83374d}\hphupd06.exe
mRun: [HPHmon06] c:\windows\system32\hphmon06.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [Reminder] "c:\windows\creator\Remind_XP.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\309731\program\Updates from HP.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: Add To HP Organize... - c:\progra~1\hewlet~1\hporga~1\bin\core.hp.main\SendTo.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://support.att.net/sdccommon/download/tgctlcm.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5480/mcfscan.cab
Notify: AtiExtEvent - Ati2evxx.dll
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-1-1 201320]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2009-2-7 170640]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-1-1 359248]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-1-1 144704]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-2-7 15504]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-1-1 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-1-1 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-1-1 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-1-1 40488]
S3 getPlusŪ Helper;getPlusŪ Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-2-7 33752]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-1-1 33832]

=============== Created Last 30 ================

2009-02-07 10:48 <DIR> --d----- c:\windows\system32\RTCOM
2009-02-07 09:35 <DIR> --d----- c:\docume~1\hp_own~1.066\applic~1\Malwarebytes
2009-02-07 09:35 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-07 09:35 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys

==================== Find3M ====================

2009-02-07 13:02 3,999 a------- c:\windows\viassary-hp.reg
2008-12-22 13:34 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-22 13:23 4,200 a--shr-- c:\windows\system32\drivers\HP_PJ481AA-ABA A767C_YC_Pavi_QMXK435_E44NAheBLU5_4_IPuffer_SASUSTeK Computer INC._V1.xx_B3.05_T040726_WXH2_L409_M512_J200_7Intel_8Pentium 4_93.2_111063044_N10EC8139_P_Z11C1048C_K_A_U80862658_G10025B60.MRK
2008-12-11 06:57 333,184 a------- c:\windows\system32\drivers\srv.sys
2005-08-02 16:46 187,904 a--shr-- c:\windows\ia\asappsrv.dll
2005-08-02 16:58 293,888 a--shr-- c:\windows\ia\command.exe
2005-07-29 16:24 472 a--shr-- c:\windows\ia\KE.vbs

============= FINISH: 14:08:49.76 ===============

Attached Files


Edited by hickmb, 07 February 2009 - 02:25 PM.


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#2 KoanYorel

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Posted 19 February 2009 - 12:00 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

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Posted 23 February 2009 - 10:29 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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