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Please help with a BSOD issue


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#1 lastingfrost

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Posted 07 February 2009 - 01:21 AM

My brother was in need of a computer as such I allowed him to borrow this one. I received it back however and it had a number of viruses including virtumonde(sp?). I was able to rid the computer of the viruses however I have been receiving a BSOD as well as an automatic shutdown on several occasions. I have included all the information that I could find in the eventlog as well as the stop error code.



STOP: 0x0000007E (0xc0000005,0x82088631,0xF88D5364,0xF88D5060)

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 2/5/2009
Time: 9:10:01 PM
User: NT AUTHORITY\SYSTEM
Computer: USER-82ECD4FE69
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service wuauserv with arguments "" in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 2/5/2009
Time: 10:10:01 PM
User: NT AUTHORITY\SYSTEM
Computer: USER-82ECD4FE69
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service wuauserv with arguments "" in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 2/5/2009
Time: 1:59:26 PM
User: N/A
Computer: USER-82ECD4FE69
Description:
The Bonjour Service service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 2/7/2009
Time: 1:04:28 AM
User: N/A
Computer: USER-82ECD4FE69
Description:
The DCOM Server Process Launcher service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 2/7/2009
Time: 1:04:28 AM
User: N/A
Computer: USER-82ECD4FE69
Description:
The Terminal Services service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I very much appreciate any help anyone can give as I have hit a dead end as far as ideas. Thank you in advance for your help and guidance ^_^

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#2 dc3

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Posted 07 February 2009 - 02:17 AM

Hi , and welcome to BleepingComputer.

Try running chkdsk /r.


Start> Run and type in chkdsk /r (please notice the space between the k and the/) and then click on OK.

A black page with white printing will appear, type in Y, and click on Enter key.

Chkdsk will run when the computer restarts.

Edited by dc3, 07 February 2009 - 02:17 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 lastingfrost

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Posted 07 February 2009 - 11:26 AM

Thank you very much for the reply, just a quick question should I do this for my external HDD as well? As it is attached to my computer almost always to run certain programs off of

#4 elitewarrior

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Posted 07 February 2009 - 11:39 AM

I am not an expert from the experience I do have it seems the virus damaged some important disk info. Your computer boots from your main HD so the external shouldn't affect the computer.

*IGNORE FROM HERE*
HOWEVER!!!

Running a checkdisk on your external wouldnt hurt :thumbsup:
*IGNORE TO HERE*

Hope this helps

Edited by elitewarrior, 07 February 2009 - 12:19 PM.


#5 dc3

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Posted 07 February 2009 - 12:06 PM

Running chkdsk should only be done on the hdd that has you operating system on it, it won't have any effect on the hdd that doesn't have Windows on it.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 elitewarrior

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Posted 07 February 2009 - 12:17 PM

Oh really? I thought chkdisk checked for bad sectors and such and could be use on anything storage.... hmm thanks for the info

#7 lastingfrost

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Posted 07 February 2009 - 01:11 PM

Many thanks everyone I am in your debt ^_^. I will let you know what turns up.

#8 lastingfrost

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Posted 07 February 2009 - 02:02 PM

Attempted to do the chkdsk as instructed however upon restarting my computer the chkdsk screen only came up for a few seconds stating the autochk function is not availible for RAW drives.




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