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dds.scr won't run.


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15 replies to this topic

#1 jeicher

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Posted 06 February 2009 - 06:48 PM

My intent was to follow your posting instructions but I'm not able to run DDS or initiate Windows firewall.

Rootkit.Pakes Trojan.Agent RogueXPPoliceAntivirus Backdoor.bot
Among others.

MalwareBytes quarantined several files with these and other names. However, when the files are quarantined, the machine stops functioning, No internet connection, BSOD with reference to 0x0000008E. I removed the onboard network interface device and restarted the machine, windows found the device and I'm back on line. I also downloaded F-Prot and started to run it. I immediatly stopped it because it was quarantining what look like innocent files such as mspaint.exe wmplayer.exe notepad.exe. Now these do not function either.

Where do I start?

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#2 Orange Blossom

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Posted 06 February 2009 - 10:26 PM

Hello jeicher and welcome to BC :thumbsup:

I'm sorry to hear about the problems you are having. I am moving this topic to the Am I Infected forum so the issue of your inability to run DDS can be addressed. When this occurs, we ask folks to:

Download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Please start a new topic and post your log in the HijackThis Logs and Malware Removal forum, NOT here.
  • Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.

Also, please post back here if you were successful in getting it to run.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 jeicher

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Posted 07 February 2009 - 10:05 AM

I booted the machine this morning to do as you say and all I get is the desktop image and a mouse curser. No shortcuts, toolbar or start button. I was not able to run the software you suggested. What action should I take now?

Jeff

#4 garmanma

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Posted 07 February 2009 - 10:21 AM

Can you reboot and get into Safemode w/networking? You can download this application that way or burn it to a CD or download it to a thumb drive.
If it won't run in Normal mode, run it in Safemode

-----------------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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#5 DaChew

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Posted 07 February 2009 - 10:21 AM

http://www.malwareremoval.com/tutorials/safemodeboot.php

what happens when you try to boot into safe mode?
Chewy

No. Try not. Do... or do not. There is no try.

#6 DaChew

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Posted 07 February 2009 - 10:24 AM

MalwareBytes quarantined several files with these and other names. However, when the files are quarantined, the machine stops functioning, No internet connection, BSOD with reference to 0x0000008E.


I wouldn't make any changes unless I was very careful with this infection
Chewy

No. Try not. Do... or do not. There is no try.

#7 jeicher

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Posted 07 February 2009 - 10:30 AM

I get a black screen with a working mouse curser and the "Safe Mode" text in the corners. Nothing to click on, just a black screen.

#8 DaChew

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Posted 07 February 2009 - 10:34 AM

Is this xp or vista?

have you tried the command prompt option?
Chewy

No. Try not. Do... or do not. There is no try.

#9 jeicher

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Posted 07 February 2009 - 10:43 AM

XP home edition.
Boot to safe mode with command prompt brought up a cmd.exe window which says...
"C:\Documents and Settings\Christine>"

#10 DaChew

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Posted 07 February 2009 - 10:52 AM

http://www.bleepingcomputer.com/forums/ind...st&p=943085

would you try the System Restore from a command prompt in Safe Mode option in quietman7's link?
Chewy

No. Try not. Do... or do not. There is no try.

#11 jeicher

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Posted 07 February 2009 - 11:14 AM

I'm not able to type anything at the command prompt. When the cmd.exe window comes up, I am able to move the mouse curser and drag the window around. As soon as I push any button on the keyboard (not USB) all I get is a "." then the keyboard and the mouse stop functioning.

I forgot to say, when I first started to have problems, I tried a windows restore. I went all the way back to the furthest restore point but the problems did not go away. original problem was lack of internet connection.

What is the difference between reply and quick reply?

Edited by jeicher, 07 February 2009 - 11:17 AM.


#12 DaChew

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Posted 07 February 2009 - 11:20 AM

Important Note: If this is a virus/Trojan related issue, you should know that some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action. Please read:


http://www.bleepingcomputer.com/forums/ind...st&p=943808
Chewy

No. Try not. Do... or do not. There is no try.

#13 jeicher

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Posted 07 February 2009 - 12:04 PM

There is a lot of sage info packed onto that thread. This machine has an application on it which may be difficult to reinstall and reconfigure. I would however like to be up and running by Monday with or without the application. Considering the time and effort involved in trying to recover the machine and applications, which may be permenantly corrupt. Do you think I should just go buy a new hard drive and start over?

#14 DaChew

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Posted 07 February 2009 - 12:24 PM

When I need to save the OS at all costs I try the repair disk

http://www.michaelstevenstech.com/XPrepairinstall.htm

Of course I have the right cd to match the OS installed

I will use repair disk before, during and even after removing malware, or just to get data off
Chewy

No. Try not. Do... or do not. There is no try.

#15 jeicher

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Posted 07 February 2009 - 03:40 PM

since it is early in the weekend, I decided to give one last attempt at making this work. If this fails, I will go buy a new hard drive. After all, I have nothing to lose but a corrupt drive and a little more time.

From the MichaelStevens site listed above, I went to this link.

http://webcast.broadcastnewsroom.com/artic...e.jsp?id=8658-1

This details how to use the recovery console. I'm no expert but it appears he is instructing to rename and replace registry entrys. These files are retrived from a repair file while at the dos prompt. This appears to be an attempt to get the machine to boot properly by replacing damaged registry files with a fresh copy.

copy c:\windows\repair\system c:\windows\system32\config\system
copy c:\windows\repair\system\software c:\windows\system32\config\software
copy c:\windows\repair\system\sam c:\windows\system32\config\sam
copy c:\windows\repair\system\security c:\windows\system32\config\security
copy c:\windows\repair\system\default c:\windows\system32\config\default

I did all as instructed but it still boots to the desktop with no icons, shortcuts or start button.

In addition to the above entries I have found two more files, "userdiff" and "userdiffr"
I do not find much information regarding these on the web. These files are not present in the "c:\windows\repair file". Are they supposed to be there? I know messing with the registry is a no no for us mere mortals but it seems I can't do more damage than what is already done?

Edited by jeicher, 07 February 2009 - 03:42 PM.





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