Posted 05 February 2009 - 08:42 PM
I am posting for a friend. She has a computer and it had the Windows 360 virus from who knows where. A system restore was done because she couldn't get anywhere else on the computer. Once that was done, it seemed fine and now it won't boot up. It goes to the Windows screen and its blank/blue then it goes to the desktop screensaver with NO icons or start button/bar. She cannot right click the desktop, it just shows the hour glass and never finishes. She can use Ctrl+Alt+Delete and the CPU Usage is low, around 2%.
The System Idle process is at 99% in the CPU column and all the rest are very low.
How can she scan this computer for virus' etc if its freezing up etc?
Thank you for your help!