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Problem, Virus? "Internet Explorer Warning"


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#1 David148

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Posted 04 February 2009 - 10:21 PM

Hello.

I came to this site about 3 yrs ago for some help regarding a Trojan/virus or whatever i had on my computer and got great help so when my friend told me something was wrong with her computer i thought i would come here. I will tell you as much as i know.

She is trying to register her Norton acct online. when she tries to sign into norton, or sometimes even her yahoo email account she gets this message...


-------------------------------------------

Internet Explorer Warning - visiting this web site may harm your computer!

Most likely causes:
The website contains exploits that can launch a malicious code on your computer
Suspicious network activity detected
There might be an active spyware running on your computer

What you can try:


Activate Antivirus 360 for secure Internet surfing (Recommended).


Check your computer for viruses and malware.


More information

---------------------------

Every time we try to click on one of the recommended links as shown above, it page pops up and says your computer has a virus. We can't get anywhere.

Any Ideas Please??

Thank You,
David.

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 04 February 2009 - 10:44 PM

Hello David, try to run these.

Antivirus 360 is a rogue anti-spyware program that uses false scan results and aggressive advertising in order to promote itself. This rogue is advertised by the Vundo Trojan and is replacing the Antivirus 2009 rogue program that Vundo has been aggressively advertising. If you are infected with the Vundo Trojan you will see a large amount of pop-ups stating that your computer is infected and that you should install Antivirus 360 in order to protect yourself. If you click on the ad, Antivirus 360 will be downloaded to your computer and you will be prompted to install it.

http://www.bleepingcomputer.com/malware-re...e-antivirus-360


If you have Spybot installed temporarily disable it.
Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs

and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from
    here
    and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer,
    copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD
    and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is
difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do
so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its
disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please
temporarily disable such programs or permit them to allow the changes.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 David148

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Posted 05 February 2009 - 09:51 PM

Malwarebytes' Anti-Malware 1.33
Database version: 1733
Windows 6.0.6001 Service Pack 1
2/5/2009 8:40:48 PM
mbam-log-2009-02-05 (20-40-48).txt
Scan type: Quick Scan
Objects scanned: 49470
Time elapsed: 4 minute(s), 25 second(s)
Memory Processes Infected: 1
Memory Modules Infected: 4
Registry Keys Infected: 22
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 12
Memory Processes Infected:
C:\Program Files\Gamevance\gamevance32.exe (Adware.Gamevance) -> Unloaded process successfully.
Memory Modules Infected:
C:\Program Files\Smart-Shopper\Bin\2.5.1\Smrt-Shpr.dll (Adware.Shoper) -> Delete on reboot.
C:\Program Files\Gamevance\gamevancelib32.dll (Adware.Gamevance) -> Delete on reboot.
C:\Program Files\Gamevance\gvtl.dll (Adware.Gamevance) -> Delete on reboot.
C:\Windows\System32\winconfig.dll (Trojan.FakeAlert) -> Delete on reboot.
Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{305c6cb1-9d31-4489-881d-5a8e2dc3fe14} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e79b1445-dfea-4bef-a786-e0c0f33c863b} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4a7c84e2-e95c-43c6-8dd3-03abcd0eb60e} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4a7c84e2-e95c-43c6-8dd3-03abcd0eb60e} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4a7c84e2-e95c-43c6-8dd3-03abcd0eb60e} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4cf088bd-be95-40a5-be9b-677f8683edea} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6fac4823-815e-4361-836e-46d65ed2550b} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8bcb5337-ec01-4e38-840c-a964f174255b} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{8bcb5337-ec01-4e38-840c-a964f174255b} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{911f251e-34fd-465e-b6ce-df00ff49a6be} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{fe4f1649-8909-49c0-87ba-24d65120db46} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{b0f8bcab-09bf-4103-9d46-ad55988990e1} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{243361a8-3697-4811-a74b-1be379caa00e} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e46c1720-2b1b-429b-8600-a96a39f981bb} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d263fa6d-84cc-48a8-9af6-c664362b7a5b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d263fa6d-84cc-48a8-9af6-c664362b7a5b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d263fa6d-84cc-48a8-9af6-c664362b7a5b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\c5a3bd4b2e3816fc23aed5a659d28262 (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
C:\Program Files\Gamevance (Adware.Gamevance) -> Delete on reboot.
C:\Program Files\A360 (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Start Menu\A360 (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
Files Infected:
C:\Program Files\Smart-Shopper\Bin\2.5.1\Smrt-Shpr.dll (Adware.Shoper) -> Delete on reboot.
C:\Program Files\Gamevance\ars.cfg (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\gamevance32.exe (Adware.Gamevance) -> Delete on reboot.
C:\Program Files\Gamevance\gamevancelib32.dll (Adware.Gamevance) -> Delete on reboot.
C:\Program Files\Gamevance\gvtl.dll (Adware.Gamevance) -> Delete on reboot.
C:\Program Files\Gamevance\gvun.exe (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\icon.ico (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\A360\av360.exe (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Start Menu\A360\A360.lnk (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Start Menu\A360\Help.lnk (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Start Menu\A360\Registration.lnk (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
C:\Windows\System32\winconfig.dll (Trojan.FakeAlert) -> Delete on reboot.

#4 boopme

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Posted 06 February 2009 - 11:00 AM

hello,if you haven't done so since that scan,reboot the PC back into normal mode.
Next run SAS from your regular user account/
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Now RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode .
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 David148

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Posted 07 February 2009 - 08:00 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/07/2009 at 07:45 PM

Application Version : 4.25.1012

Core Rules Database Version : 3746
Trace Rules Database Version: 1714

Scan type : Complete Scan
Total Scan Time : 01:41:53

Memory items scanned : 263
Memory threats detected : 0
Registry items scanned : 6496
Registry threats detected : 18
File items scanned : 303614
File threats detected : 45

Adware.Tracking Cookie
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\donna@ad.yieldmanager[1].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@ad.yieldmanager[1].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@adrevolver[2].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@ads.bleepingcomputer[2].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@ads.cartoonnetwork[1].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@casalemedia[1].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@doubleclick[2].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@enhance[1].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@media.adrevolver[1].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@revenue[2].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@www.mynortonaccount[2].txt
C:\Users\DONNA\AppData\Roaming\Microsoft\Windows\Cookies\Low\donna@zedo[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@ad.yieldmanager[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@adrevolver[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@atdmt[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@doubleclick[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@dynamic.media.adrevolver[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@media.adrevolver[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@ad.yieldmanager[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@adrevolver[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@ads.socialreach[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@advertisenetworktour[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@advertising[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@affiliate.kitaramedia[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@at.atwola[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@atdmt[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@atwola[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@casalemedia[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@collective-media[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@doubleclick[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@dynamic.media.adrevolver[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@eztracks.aavalue[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@interclick[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@media.adrevolver[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@media6degrees[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@mediaresponder[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@overture[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@revsci[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@server.cpmstar[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@specificclick[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@specificmedia[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@tracking.gajmp[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@trafficmp[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@www.googleadservices[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\Low\guest@zedo[1].txt

Adware.MyWebSearch/FunWebProducts
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}\TreatAs

Browser Hijacker.Deskbar
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\0
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\0\win32
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\FLAGS
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\HELPDIR
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\ProxyStubClsid
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\ProxyStubClsid32
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\TypeLib
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\TypeLib#Version
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\ProxyStubClsid
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\ProxyStubClsid32
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\TypeLib
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\TypeLib#Version

#6 boopme

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Posted 07 February 2009 - 08:35 PM

This is looking much better,
RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.

How is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 David148

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Posted 07 February 2009 - 08:59 PM

Malwarebytes' Anti-Malware 1.33
Database version: 1736
Windows 6.0.6001 Service Pack 1

2/7/2009 8:58:17 PM
mbam-log-2009-02-07 (20-58-17).txt

Scan type: Quick Scan
Objects scanned: 48729
Time elapsed: 4 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 07 February 2009 - 10:22 PM

How we running now? The Warning gone, any other isues?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 David148

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Posted 07 February 2009 - 10:30 PM

Well, when i left it seemed to be working fine. She could log into her email account.

Only one more issue really. Her IE browser is loaded with add ons. , 3 or 4 search engines, and all sorts of things. there had to have been like 15 diff add ons on the top of her browser. Is this something she needs to uninstall one by one or what?

Thanks,
David. :thumbsup:

#10 boopme

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Posted 07 February 2009 - 11:19 PM

Yes take off the excess Browsers,Toolbars from control panel,add remove. But what are they as You will need one as an alternate to IE. Plus you willl still need to keep IE for Windows Updates and to keep IE itself updated.
If you have addons that you really don't use remove them. remember to reboot.

One other thing to check please. Open control panel,add remove ... (be sure the shoew updates box at top IS checked)
Then go down the list and Tell me what JAVA applications are therr. Highlight them to tell me theit version.
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#11 David148

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Posted 09 February 2009 - 08:26 PM

Hello,

The only Java that i see is Java TM SE RUNTIME ENVIRMOENT 6 UPDATE 1.

I have rebooted again. Everything seems to be working fine .

#12 boopme

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Posted 09 February 2009 - 09:47 PM

Hi,thanks we need to do fix the Java,reset restore points and you're good to go.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 12.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u12-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


Now since all is good.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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