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Have a virus, malware, trojan or something I cannot get rid of


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16 replies to this topic

#1 vtkempi

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Posted 04 February 2009 - 12:55 AM

I have Antivir, Ad-Aware and have run them a dozen times. They find things, say they have taken care of the virus etc. And then the same problems exist on reboot. The symptoms are:
1. I cannot get to any websites with potential software downloads or things to help me fix my issues, like this site or geekstogo or PCTOOLs. I can get to Yahoo and Google but any important site needed to fight this thing, I cannot get to. I get a pop-up and it takes me to shopzilla or other random silly sites.
2. By chance I have malwarebytes and a couple other programs like spybot but when I try to run or install any of them either by file or CD - I see the exe come up in my task mgr but they will not load or execute.

I have booted in safe mode, and not in that mode. Sometimes my system hangs when it is loading and sometimes it gets me to my user desktop and hangs and sometimes it allows me to get all the way launched but I always end up in the same place after reboot because AdAware or Antivi isn't getting rid of this thing.

BTW, firefox will not allow me to get to any important sites either. I get a "The connection was refused..." message.

I am dead in the water. ALG.exe, TR/downloader...are among a few different messages or viruses or malware that has been detected.

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#2 hamluis

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Posted 04 February 2009 - 10:06 AM

Hi :thumbsup:.

If you think that you truly have malware issues, I suggest:

Please try a couple of these free online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

http://www.kaspersky.com/virusscanner Scan Only - no removal


If you find that you're infected (or the scan doesn't complete or closes unexpectedly), post in the Am I Infected forum located here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Louis

#3 garmanma

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Posted 04 February 2009 - 08:49 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#4 vtkempi

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Posted 05 February 2009 - 02:14 AM

OK, got both of these. Thanks. But here is the deal. Everytime I try to go to Malwarebytes Anti-Malware OR try for instance to get to mybleepingcomputer.com, I am redirected to strange sites. Basically I cannot download any of these files, but can try again.

I have mbam-setup.exe on my system, but when I go to launch it, I can see it in my Task Manager but it hangs, never loads no matter how many times I try to run it. The same happens with SDsetup.exe and SpyBot. The only things I can get to load is AD Aware and Antivir. But they don't solve my problems. I have tried SAFE mode as well, I get the same results.

The reason this happened I think is that I was transitioning my antivirus and spyware solutions to new ones. Off Norton to AntiVir and from one SpyBot to a new version. I thought I had to delete each before I installed another.

Do you have any ideas on how I can get to these sites you suggest to get a download? AND if I get it to download, like I have mbam-setup.exe and others, what do I do if the exe won't run.

Two more things. Somehow, after hours of trying different things, I did get the latest Spybot downloaded but when I went to install it and get updates, I just get an error cannot connect to the Internet and the install has to be aborted. Also, AD Aware will not allow me to connect to get updates either, it gives me a message saying error getting updates.

This malware or trojan or virus I have seems to know when I am trying to install or download something to kill it, and it won't let me do anything. Please advise.

#5 garmanma

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Posted 05 February 2009 - 04:35 PM

If in use, please disable Spybot's Teatimer function.
Try running Mbab in Safemode if need be

--------------------------------------
If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 vtkempi

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Posted 08 February 2009 - 08:52 PM

Hey. Thank you very much. You gave me some great tips and ideas. You are totally awesome!! I am still having some problems. But I think I am over the hump because of you. Again, thanks, you are awesome. Changing the name of the file extension did it.

#7 vtkempi

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Posted 10 February 2009 - 10:48 AM

Hello Gar, one hopefully last thing. My system seems to be running pretty good. Two things remain.
1. when I go to IE the screens do not load any images. It's like something is still affecting my internet and IE loading. Malware is clean and AdAware is clean. But Spybot is not - issue #2.
2. when I run Spybot, all goes well until the end when I say fix problems. Spybot just hangs. Has to be hard shutdown. Will not clean the 17 problems it finds. One is Cydoor and there are two more Trojans it finds and some spywre.

Is there another Spyware free download that is as good or better than Spybot? Do you know why IE might not be showing some information like pictures on the screens when I surf pages/sites?

#8 garmanma

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Posted 10 February 2009 - 03:47 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 vtkempi

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Posted 16 February 2009 - 06:44 PM

I am still not getting my Internet Explorer pictures. Any ideas? But over all I am in much better shape. Thanks a lot!

#10 AllisonPJ

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Posted 16 February 2009 - 07:01 PM

I am still not getting my Internet Explorer pictures. Any ideas? But over all I am in much better shape. Thanks a lot!


I hope it's not against the rules to jump in here when I'm not a moderator or official helper-type person, but I'm having this problem at the moment as well, probably part of my malware issues.

I've found that when the images don't show like that, you have to go into the IE settings (under tools or the Internet Options in the Control Panel), then go to the Advanced tab, scroll down to the Multimedia section, and put a check in the "Show Pictures" box. Whatever virus was highjacking your search engines (I had the same thing happen yesterday) apparently messes with those settings as well.

What's happening to me right now is that the check goes away every time I reboot, so I keep having to recheck it. But I think that's a side effect to whatever evil is currently residing on my computer. I'm hoping someone here will help me fix that soon! If yours is all fixed now, that may be all you need to do to get your pictures back. Hopefully for you it stays checked.

And I apologize if I shouldn't have jumped in here. I just happened to recognize this particular problem and thought maybe I could help a little.

#11 garmanma

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Posted 17 February 2009 - 04:09 PM

It would be nice to see the SAS log
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 vtkempi

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Posted 17 February 2009 - 11:38 PM

Here you go:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/11/2009 at 00:26 AM

Application Version : 4.25.1012

Core Rules Database Version : 3750
Trace Rules Database Version: 1716

Scan type : Complete Scan
Total Scan Time : 05:01:39

Memory items scanned : 228
Memory threats detected : 0
Registry items scanned : 6932
Registry threats detected : 32
File items scanned : 113014
File threats detected : 3

Adware.Vundo Variant
HKLM\Software\Classes\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}
HKCR\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}
HKCR\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}
HKCR\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}#ThreadingModel
HKCR\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}\InProcServer32
HKCR\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}\InProcServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\GSDRGFDRRGND.DLL
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{d5bf4552-94f1-42bd-f434-3604812c807d}
HKU\S-1-5-21-1597234714-79857088-494329120-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{d5bf4552-94f1-42bd-f434-3604812c807d}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{d5bf4552-94f1-42bd-f434-3604812c807d}

Browser Hijacker.Deskbar
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\0
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\0\win32
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\FLAGS
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0\HELPDIR
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\ProxyStubClsid
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\ProxyStubClsid32
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\TypeLib
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\TypeLib#Version
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\ProxyStubClsid
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\ProxyStubClsid32
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\TypeLib
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\TypeLib#Version

Trojan.Unclassified/Cognac
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run#Cognac [ C:\WINDOWS\TEMP\7.tmp.exe ]
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Run#Cognac [ C:\WINDOWS\TEMP\7.tmp.exe ]

Trojan.Agent/Gen-Burn4Free
C:\WINDOWS\SYSTEM32\B4FM.DLL

Rootkit.TDSServ-Trace
C:\WINDOWS\SYSTEM32\TDSSPQXT.DAT

#13 vtkempi

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Posted 17 February 2009 - 11:41 PM

Also AllisonPJ - thanks, I made the change.

My advice on your problem is follow these instrutions, it helped me.

#14 vtkempi

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Posted 18 February 2009 - 07:29 AM

Here is another SAS report fro today:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/18/2009 at 01:04 AM

Application Version : 4.25.1012

Core Rules Database Version : 3764
Trace Rules Database Version: 1725

Scan type : Complete Scan
Total Scan Time : 02:18:42

Memory items scanned : 559
Memory threats detected : 0
Registry items scanned : 7428
Registry threats detected : 18
File items scanned : 114126
File threats detected : 1

Adware.Vundo Variant
HKLM\Software\Classes\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}
HKCR\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}
HKCR\CLSID\{D5BF4552-94F1-42BD-F434-3604812C807D}\InProcServer32

Adware.Tracking Cookie
C:\Documents and Settings\Vance Kempin\Cookies\vance__kempin@revsci[1].txt

Browser Hijacker.Deskbar
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}
HKCR\TypeLib\{77AA25E8-6083-4949-A831-9CB11861DC10}\1.0
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\ProxyStubClsid
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\ProxyStubClsid32
HKCR\Interface\{9EBB289A-2D7B-465B-825F-1530B813E95A}\TypeLib
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\ProxyStubClsid
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\ProxyStubClsid32
HKCR\Interface\{CD5C92AE-97B0-4BC3-BA65-BA0308D543BF}\TypeLib

Rogue.MSAntiSpyware2009
HKU\S-1-5-21-1597234714-79857088-494329120-1006\Software\CrucialSoft Ltd

#15 garmanma

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Posted 18 February 2009 - 03:08 PM

You need to submit a HJT log:


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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