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Stuck at Boot Up


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#1 mypenry

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Posted 04 February 2009 - 12:14 AM

I am posting this for my friend who due to his computer problem cannot connect to the internet, I am hoping that you guy's here can please help

This is my friends situation..

When he boots his computer up , he only gets a black screen showing ( see photo )

he has tried to follow the on screen advice ( press F2 to run set up ) but pressing F2 or any other F key has no affect at all,

down at the Right hand side of the screen is shown I think an error message ... 0078

he has no external USB Thumb drives connected

So he stuck like this at the moment, ... can any one please advise what to do next

Thanks

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#2 dc3

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Posted 04 February 2009 - 02:44 AM

Can you boot into safe mode?

Perhaps it's just me, but I can barely read any of the text in that picture.

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#3 mypenry

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Posted 04 February 2009 - 03:38 AM

sorry about the photo it came as a phone SMS, the computer will not do any thing at all , no matter what keyboard key's are pressed ..?

#4 dc3

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Posted 04 February 2009 - 03:59 AM

Do you have the installation CD, if you do try using the Recovery Console.

Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type chkdsk /r , and then press ENTER.

6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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