unknown virus - please help!

Hi,

I think I am infected with a virus. I can't load my computer in safe mode and am Norton keeps on popping up with random messages saying a virus is detected but it can't get rid of it. Please help! Thanks in advance!

Cheers, here is the Hijack this Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:24:40 PM, on 09/01/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\McGill NetConnect 2.0\ArubaService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\LAUNCH~1\LManager.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAEA.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Student\Microsoft Student with Encarta Premium 2007 DVD\EDICT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Symantec AntiVirus\DoScan.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [ntiMUI] C:\Program Files\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe
O4 - HKLM\..\Run: [Acer ePresentation HPD] C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ePower_DMC] C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [Boot] C:\Acer\Empowering Technology\ePower\Boot.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [EPSON Stylus CX4200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAEA.EXE /P26 "EPSON Stylus CX4200 Series" /O6 "USB001" /M "Stylus CX4200"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [L07AXLRD_236718] "C:\Program Files\Microsoft Student\Microsoft Student with Encarta Premium 2007 DVD\EDICT.EXE" -m
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Acer Empowering Technology.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: BitComet Search - {461CC20B-FB6E-4f16-8FE8-C29359DB100E} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.7.4.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Encarta Search Bar - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {1A781DED-C22D-4153-3213-A3211E29DF13} (GameDesire Card Games) - http://67.15.101.33/g_bin/eng/cards_2_0_0_77.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://mail.prgx.com/iNotes6W.cab
O16 - DPF: {48884C41-EFAC-433D-958A-9FADAC41408E} (EGamesPlugin Class) - https://www.e-games.com.my/com/EGamesPlugin.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102w.bay102.mail.live.com/mail/re...es/MsnPUpld.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab56986.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab31267.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: karna.dat
O23 - Service: Memory Check Service (AcerMemUsageCheckService) - Acer Inc. - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: Aruba VPN Service - Unknown owner - C:\Program Files\McGill NetConnect 2.0\ArubaService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 11363 bytes

Hello, xXSenile
to BleepingComputer.com

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:

• In the meantime, please refrain from making any changes to your computer.
• Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself.
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
• Finally, please reply using the button in the lower left hand corner of your screen.

We need to create an OTListIt2 Report

• Please download OTListIt2 from one of the following mirrors:
  • This is a Mirror
  • This is another Mirror
• Save it to your desktop.
• Double click on the icon on your desktop.
• Click the "Scan All Users" checkbox.
• Push the button.
• Two reports will open, copy and paste them in a reply here:
  • OTListIt.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

We need to scan for Rootkits with GMER

• Please download GMER from one of the following mirrors:
  • This is the Primary mirror
  • This is a Secondary mirror
  • This is a Secondary mirror
• Close any and all open programs, as this process may crash your computer.
• Unzip the downloaded file to your desktop.
• Double click on your desktop.
• Allow the gmer.sys driver to load if asked.
• You may see this window. If you do, click No.
  
• Click on and wait for the scan to finish.
• If you see a rootkit warning window, click OK.
• Push and save the logfile to your desktop.
• Copy and Paste the contents of that file in your next post.

In your next reply, please include the following:

• OTListIt.txt
• Extra.txt
• GMER's Log

BillyIII

Hi,

I ran the OTlistit2 scan and attached the files. However, when I ran the GMER scan, it crashed my computer even with all open programs closed (it left a white screen with blue lines in between)... So I ended up trying it again after restarting my computer but I ended up getting a pure white screen. What does that mean? Also, my DVD drive went on the fritz. It can play CDs but not DVDs now.

All your help is appreciated!

Hello, xXSenile
Gmer does a good job -- it detects more than pretty much any thing else out there, but it is really buggy. Sometimes systems don't like it.

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.

• Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
• If prompted with a legal dialog, accept the warning.
• Click and then on "Advanced Mode"
  
• You may be presented with a warning dialog. If so, press
• Click on
• Click on
• Uncheck this checkbox:
  
• Close/Exit Spybot Search and Destroy

We need to run an OTListIt2 Fix

• Please reopen on your desktop.
• Copy and Paste the following code into the textbox. Do not include the word "Code"
  

  :services
  94fc27d8
  :files
  C:\WINDOWS\System32\drivers\94fc27d8.sys
  I:\RECYCLER
  :otli
  O4 - HKLM..\Run: []  File not found
  :reg
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
  "AppInit_Dlls"=-
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
  "{4BAB150F-DD97-476D-9C1E-41B6CDC0CA7A}"=-
  [-HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{13f0d24c-0f08-11dd-b3c4-0016d4148aa4}]

• Push
• OTLI2 may ask to reboot the machine. Please do so if asked.
• Click .
• A report will open. Copy and Paste that report in your next reply.

We need to create an OTListIt2 Report

• Please download OTListIt2 from one of the following mirrors:
  • This is THE Mirror
• Save it to your desktop.
• Double click on the icon on your desktop.
• Click the "Scan All Users" checkbox.
• Push the button.
• Two reports will open, copy and paste them in a reply here:
  • OTListIt.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

In your next reply, please include the following:

• OTListIt2 Fix Log
• OTListIt.txt
• Extra.txt

BillyIII

Hey,

I did the scans as instructed except the extra.txt file didn't show up. Also, a thumb.db file showed up on my desktop. I dunno if I should delete it because when I try I get prompted for the message that it is a system file. Here are the other two files. Please find them as attachments.

The help is appreciated!

Hello, xXSenile

I did the scans as instructed except the extra.txt file didn't show up. Also, a thumb.db file showed up on my desktop. I dunno if I should delete it because when I try I get prompted for the message that it is a system file. Here are the other two files. Please find them as attachments.

OTLI shows hidden files while scanning. It hides them again when it finishes, but sometimes the desktop fails to hide them correctly again. The files should disappear after a reboot.

I would like us to use ESET (NOD32)'s Online Scanner

• Please go to ESET OnlineScan (NOD32)
• You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
• Now click Start
• Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
• Click Start
  • Note: (the Onlinescanner will now prepare itself for running on your pc)
• To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
• Press Scan
• The Onlinescan will now start and scan your pc (this could take a while)
• When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
• Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
• The Scanresults will now open in Notepad
• Click into the text area, right-click and chose "select all" (or use <Control>+A)
• Right-click again and chose "Copy" (or <Control>+C)
• Close/Exit Notepad
• Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.

Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

In your next reply, please include the following:

• ESET OnlineScan's Log

BillyIII

Hi,

These are the results of the ESET online antivirus scan:


# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3862 (20090217)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=b7da8aa5e8ca7746968d27fee02d0fc5
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-02-18 01:46:07
# local_time=2009-02-17 08:46:07 (-0500, Eastern Standard Time)
# country="Canada"
# osver=5.1.2600 NT Service Pack 3
# scanned=393444
# found=9
# scan_time=5777
C:\admwxe.exe probably a variant of Win32/Agent trojan (unable to clean - deleted) 00000000000000000000000000000000
C:\Documents and Settings\Arthur Lau\My Documents\My Downloads\Applications\001-PPGou.EXE a variant of Win32/CnsMin application (deleted) 00000000000000000000000000000000
C:\Documents and Settings\Arthur Lau\My Documents\My Downloads\Applications\001-PPGou.EXE »WISE »ppgou0610_cns_yassist.exe a variant of Win32/CnsMin application (error while deleting - operation unavailable for this type of object - was a part of the deleted object) 00000000000000000000000000000000
C:\Documents and Settings\Arthur Lau\My Documents\My Downloads\Applications\001-PPGou.EXE »WISE »ppgou0610_cns_yassist.exe »NSIS »cnsmin.dll a variant of Win32/CnsMin application (error while cleaning - operation unavailable for this type of object - error while deleting - operation unavailable for this type of object - was a part of the deleted object) 00000000000000000000000000000000
C:\System Volume Information\_restore{099D30DC-C26B-4E90-9285-C34D0601D32B}\RP2\A0002168.exe probably a variant of Win32/Agent trojan (unable to clean - deleted) 00000000000000000000000000000000
C:\FOUND.015\FILE0001.CHK Win32/Adware.BHO.NFJ application (unable to clean - deleted) 00000000000000000000000000000000
C:\FOUND.015\FILE0013.CHK Win32/Adware.BHO.NFJ application (unable to clean - deleted) 00000000000000000000000000000000
C:\FOUND.014\FILE0031.CHK Win32/Adware.BHO.NFJ application (unable to clean - deleted) 00000000000000000000000000000000
C:\FOUND.018\FILE0114.CHK probably a variant of Win32/Agent trojan (unable to clean - deleted) 00000000000000000000000000000000

What next?

Thanks in advance!

Hello, xXSenile
Lookin good

How are things running?

BillyIII

Hi,

I am greatly excited by the fact that my DVD/CD drive which would not play DVD's but would play CD's is now playing DVD's again. That is so appreciated! I even went out and bought a new external DVD/CD drive because I had even tried uninstalling and reinstalling the drivers, so now I can go return it.

My computer is running much more smooth as well, except for startup. My startup still takes a long time to load, even when I modify my startup list. Would there be a reason?

All the help is much appreciated!

Hello, xXSenile
After StartupLite as specified below, try running this command from the run prompt:

defrag C: /f /v

This may help a bit with the startups..

A black CMD window will open and will close when it's complete. It will take several hours.

Congratulations! You now appear clean!

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware


We Need to Clean Up Our Mess

• Please download OTCleanIt from one of the following mirrors and save it to your desktop:
  • Mirror 1
  • Mirror A
• Double click the icon.
• Push the large "Cleanup" button.
• Allow your system to reboot.

Reset System Restore
Windows' "System Restore" feature can cause malware files to be cached and retained by your system. Resetting System Restore will clean these files from your system, and will allow you to use System Restore without fear of reinfection.

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Then go to Start > Run and type: Cleanmgr
• Click "OK".
• Click the "More Options" Tab.
• Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

Note: You should only do this once, not on a regular basis!
You will not be able to restore computer to any earlier than today!

Recommendations
Below are some recommendations to lower your chances of (re)infection.

• Install Spyware Blaster and update it regularly
  If you wish, the commercial version provides automatic updating.
• Install the MVPs hosts file, and update it regularly
  You can use the HostMan host file manager to do this automaticly if you wish.
  For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
• Install an Anti-Spyware program, and update it regularly
  Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
  SUPERAntiSpyware is another good scanner with high detection and removal rates.
  Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
• Keep Windows (and your other Microsoft software) up to date!
  I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
  
  If you are using Windows XP or earlier
  Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  
  If you are using Windows Vista
  • Click the "Start Menu" (or Windows Orb)
  • Click "All Programs"
  • Click "Windows Update"
  • On the left, choose "Change Settings"
  • Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
  • Press OK and accept the UAC prompt.
    Note: You shouldn't need to check this checkbox every single time you update, only the first time.
  • Click "Check for Updates" in the upper left corner.
  • Follow the instructions to install the latest updates.
  • Reboot and repeat the "Check for Updates" until there are no more critical updates to install
• Keep your other software up to date as well
  Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
• Stay up to date!
  The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing .

BillyIII

Hey,

I also just noticed that the thumbs.db file that was created is still on the desktop. Is there any way to remove that? Other than that last thing, thanks so much!!!!

Sure Give these instructions a shot:

Please Set Your System to Hide Hidden Files
If you are using Windows XP or earlier:

• Go to Start -> My Computer (Or click the My Computer icon on your desktop)
• Go to the Tools Menu -> Folder Options.
• Select the "View" tab.
• Where you see , click the radio button.
• Check "Hide extensions for known file types"
• Check "Hide protected operating system files"
• Click Ok.
• Exit/Close My Computer.

If you are using Windows Vista:

• Please go to Start -> Computer
• Click on
• Click on
• Select the "View" tab.
• Where you see , click the radio button.
• Check "Hide extensions for known file types"
• Check "Hide protected operating system files"
• Click Ok.
• Exit/Close My Computer.

Please let me know if that fixes it....

Billy3

Hi,

I did what you instructed and it worked! Thanks for all your time, effort and help!

xXSenile

Hello, xXSenile
No problem

Since this issue appears resolved, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

BillyIII