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10 replies to this topic

#1 binga7

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Posted 03 February 2009 - 07:43 PM

hello.
im new to the site, but have used you previously to solve many computer issues.
atm i am having a problem with my laptop. its a compaq presario f500 running vista, and i have d/l sp1.

whenever i search on google, the results come up fine like normal. but whenever i click a link it always opens a new window. it never used to, and im wondering if it is a virus as i d/l a torrent that said it required a licence, however when i d/l it, it kinda didnt work.
google is the only site that does it, and i have checked the preferences and open in new window is NOT checked.

any thoughts would be greatly appreciated.
thanks, and keep up the great help.

steve

p.s. a guy told me i was infected and to post my problem here
cheers

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#2 binga7

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Posted 03 February 2009 - 09:19 PM

please anybody.....
should i try and use the hijack this utility and post it in the other forum?

#3 boopme

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Posted 03 February 2009 - 09:35 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.Next run ATF:

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Edited by boopme, 03 February 2009 - 09:35 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 binga7

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Posted 03 February 2009 - 10:21 PM

thanks will report back in couple hours after work,

#5 boopme

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Posted 03 February 2009 - 10:26 PM

Ok as we're on opposite ends I'll check it in the am here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 binga7

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Posted 04 February 2009 - 02:03 AM

thanks in for your help.

i followed your instructions to the letter, and here is the text from the log.

Malwarebytes' Anti-Malware 1.33
Database version: 1714
Windows 6.0.6001 Service Pack 1

4/02/2009 6:01:32 PM
mbam-log-2009-02-04 (18-01-32).txt

Scan type: Quick Scan
Objects scanned: 46378
Time elapsed: 7 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\RECYCLER\S-8-4-63-100002946-100018390-100031199-2155.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\System32\gaopdxonedlyhm.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\System32\drivers\gaopdxaqqmjcgg.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#7 boopme

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Posted 04 February 2009 - 01:27 PM

Ok next run SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Now RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 binga7

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Posted 06 February 2009 - 08:53 PM

sorry for the delay i have been moving house in 43 degree heat here. which is about 115 over there!

here is the sas log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/07/2009 at 08:59 AM

Application Version : 4.25.1012

Core Rules Database Version : 3744
Trace Rules Database Version: 1712

Scan type : Complete Scan
Total Scan Time : 00:57:38

Memory items scanned : 274
Memory threats detected : 0
Registry items scanned : 6211
Registry threats detected : 0
File items scanned : 114824
File threats detected : 8

Adware.Tracking Cookie
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\compaq@perf.overture[1].txt
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\compaq@2o7[2].txt
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\Low\compaq@adopt.euroclick[1].txt
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\Low\compaq@adstats.cdfreaks[2].txt
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\Low\compaq@adtech[1].txt
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\Low\compaq@atdmt[2].txt
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\Low\compaq@doubleclick[2].txt
C:\Users\Compaq\AppData\Roaming\Microsoft\Windows\Cookies\Low\compaq@mediaplex[2].txt

and the mbam:

Malwarebytes' Anti-Malware 1.33
Database version: 1714
Windows 6.0.6001 Service Pack 1

7/02/2009 12:23:11 PM
mbam-log-2009-02-07 (12-23-11).txt

Scan type: Quick Scan
Objects scanned: 45759
Time elapsed: 7 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




i have noticed that my problem has been solved also. thanks for your help i really appreciate it

#9 boopme

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Posted 06 February 2009 - 10:00 PM

That looks great. It's about 20 F. here right now. You're welcome. If things are good by you then..
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 binga7

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Posted 07 February 2009 - 09:02 PM

excellent. i created the restore. thanks again for your help and quick response. its a credit to the site to have such helpful folks as yourself. :thumbsup:

#11 boopme

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Posted 07 February 2009 - 10:38 PM

You're welcome from all of us !! Glad to have helped.
Please take a moment to read quietman7's excellent prevention tips in post 17 here
Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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