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Pretty sure PC infected with a rootkit.


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9 replies to this topic

#1 MJ Logan

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Posted 03 February 2009 - 11:37 AM

:thumbsup:

Hi,

If there is anything I hate is not being able to fix something myself. So it is with very humble words that I ask for help.

My special needs, 8 yr old niece's computer was running without virus protection. Why? I don't know. It was.

Windows XP SP3
HP Pavillion 1600n
Currently operating as a Standalone computer. no internet.

This machine has been taken off the network it was on and I am loathe to add it to my network in its current state. So currently it is running as a standalone.

It wasn't until the machine would no longer run that anyone knew something was wrong. I spent 4 hours on it over Christmas and got nowhere. The computer was taken offline and we fixed up an old laptop for the kid to use.

I finally started working on this last night. I downloaded Avast! since that is what I use, copied it to a usb flash drive and then copied it over to the infected computer. After install, I ran a boot scan and it ended up deleting something like 32 different viruses. One of them was the win32:facec thing, which it found multiple instances of. It refused to repair or move to chest anything at all, only delete.

After booting again, the machine is still slow and does not show the login screen. Booting in safe mode does show the login screen and I have determined that the administrator does not have a password set.

I ran a new scan once the machine was booted up. It reported a rootkit with a filename and asked to delete it. I did that. As it worked on the scan, I went to my computer and did a Google on rootkit and found you guys. I remembered you from a while back when I used Hijackthis for a browser problem or something.

After another reboot, it still showed a rootkit and also reported a virus in memory. I scheduled the suggested boot scan and rebooted. That scan is currently running as I type this.

ETA: scan reported the following
File C:\System Volume Information\_restore{106CD321-99A3-$e3A-9103-1BD027606A99}\RP677\A0122984.sys is infected by win32:Rootkit-gen [rtk]

Deleted

Is it hopeless or can this be fixed? You guys come highly recommended.

Thanks

MJ

Edited by MJ Logan, 03 February 2009 - 11:45 AM.


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#2 MJ Logan

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Posted 04 February 2009 - 02:13 PM

OK.

I know you guys are busy.

I ran the boot scan again yesterday (posted above) and it deleted one more instance of the virus.

Since the last deletion, the virus scan doesn't show anything. I've shut down and restarted repeatedly, and scanned again each time. (not boot scans, regular in windows scans.)

My question now is, have I successfully removed this thing or is this PC still in danger?

MJ

#3 garmanma

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Posted 04 February 2009 - 03:28 PM

Try this one:


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#4 quietman7

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Posted 04 February 2009 - 03:40 PM

ETA: scan reported the following
File C:\System Volume Information\_restore{106CD321-99A3-$e3A-9103-1BD027606A99}\RP677\A0122984.sys is infected by win32:Rootkit-gen [rtk]

The infected RP***\A00*****.exe/.dll file(s) identified by your scan are in the System Volume Information Folder (SVI) which is a part of System Restore. This is the feature that allows you to set points in time to roll back your computer to a clean working state. The SVI folder is protected by permissions that only allow the system to have access and is hidden by default unless you have reconfigured Windows to show it.

System Restore will back up the good as well as the bad files so when malware is present on the system it gets included in any restore points as an A00***** file. When you scan your system with anti-virus or anti-malware tools, you may receive an alert or notification that a virus was found in the SVI folder (System Restore points) but the anti-virus software was unable to remove it. Since the SVI folder is a protected directory, most scanning tools cannot access it to disinfect or delete these files. If not removed, they sometimes can reinfect your system if you accidentally use an old restore point.

To remove these file(s), the easiest thing to do is Create a New Restore Point to enable your computer to "roll-back" to a clean working state and use Disk Cleanup to remove all but the most recent restore point.

Run DrWeb anyway to see if it detects anything.

Edited by quietman7, 04 February 2009 - 03:41 PM.

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#5 MJ Logan

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Posted 04 February 2009 - 09:43 PM

OK here is the report from Drweb. Drweb.csv

NOTE: After I ran the report and checked to make sure the file was written, I went to close Drweb and got the message that some objects had not been dealt with. So I did not close and instead clicked select all and then move. After that, it let me close. There were a total of 16 deleted or moved or cured after it was all done, same number as reported.

MJ

wpupexinodusexu.dll;c:\windows;Probably Trojan.Packed.453;Moved.;
unp221315158.tmp\core.cab\GTDOWNAO_106.ocx;C:\Documents and Settings\HP_Administrator\Local Settings\Temp\_avast4_\unp221315158.tmp;Adware.Gdown;;
unp221315158.tmp;C:\Documents and Settings\HP_Administrator\Local Settings\Temp\_avast4_;Archive contains infected objects;Moved.;
KillWind.exe;C:\hp\bin;Tool.ProcessKill;;
slghex.dll;C:\Program Files\Common Files\Sandlot Shared;Adware.SpywareStorm;;
SlgClientServicesRedists.exe\data002;C:\Program Files\eGames\Cake Mania Deluxe\Base Game\SlgClientServicesRedists.exe;Adware.SpywareStorm;;
SlgClientServicesRedists.exe;C:\Program Files\eGames\Cake Mania Deluxe\Base Game;Archive contains infected objects;Moved.;
SlgClientServicesRedists.exe\data002;C:\Program Files\eGames\Cake Mania Deluxe\Expansion Pack\SlgClientServicesRedists.exe;Adware.SpywareStorm;;
SlgClientServicesRedists.exe;C:\Program Files\eGames\Cake Mania Deluxe\Expansion Pack;Archive contains infected objects;Moved.;
inetchk.exe;C:\Program Files\music_now;Trojan.Click.2093;Deleted.;
AOLCINST.EXE\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\Aol\United States\AOL90\COMPS\COACH\AOLCINST.EXE;Adware.Gdown;;
AOLCINST.EXE;C:\Program Files\Online Services\Aol\United States\AOL90\COMPS\COACH;Archive contains infected objects;Moved.;
A0125032.exe\data002;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678\A0125032.exe;Adware.SpywareStorm;;
A0125032.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678;Archive contains infected objects;Moved.;
A0125033.exe\data002;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678\A0125033.exe;Adware.SpywareStorm;;
A0125033.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678;Archive contains infected objects;Moved.;
A0125034.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678;Trojan.Click.2093;Deleted.;
A0125035.EXE\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678\A0125035.EXE;Adware.Gdown;;
A0125035.EXE;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678;Archive contains infected objects;Moved.;
iehlpr32.dll;C:\WINDOWS\system32;Trojan.DownLoader.origin;Incurable.Moved.;
data030\data002;D:\I386\APPS\APP15540\src\install\Worldwide-MediaCenter\games\cakemania-setup.exe\data030;Adware.SpywareStorm;;
data030;D:\I386\APPS\APP15540\src\install\Worldwide-MediaCenter\games\cakemania-setup.exe;Archive contains infected objects;;
cakemania-setup.exe;D:\I386\APPS\APP15540\src\install\Worldwide-MediaCenter\games;Archive contains infected objects;Moved.;
data030\data002;D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678\A0125037.exe\data030;Adware.SpywareStorm;;
data030;D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678\A0125037.exe;Archive contains infected objects;;
A0125037.exe;D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP678;Archive contains infected objects;Moved.;
CFD.exe;J:\Windows 98-1\98 Progam Folders\BroadJump\Client Foundation;Adware.Cfd;;

#6 quietman7

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Posted 05 February 2009 - 08:27 AM

How is your computer running now? Any more reports/signs of infection?
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#7 MJ Logan

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Posted 05 February 2009 - 11:13 AM

I am unsure what is going on. The machine should boot into the login screen giving the option of admin, the kids log on, and the mothers logon. It doesn't it boots into another account called hp administrator. Also, it takes way to long to boot. I think there is still a problem of some kind, but I'm unsure what it is.

MJ

#8 quietman7

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Posted 05 February 2009 - 11:25 AM

This issue will require further investigation. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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#9 MJ Logan

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Posted 05 February 2009 - 11:45 AM

Ok thank you.

Working on this now.

MJ

#10 quietman7

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Posted 05 February 2009 - 03:11 PM

Your DDS/HijackThis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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