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Desktop icons missing


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6 replies to this topic

#1 les7010

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Posted 02 February 2009 - 10:05 PM

When I start up my computer and log into windows xp home edition my desktop icons no longer appear. It seems that my computer is just idleling until I go into the task manager and tell it to run something. My desktop background is still there but nothing else even shows up. The tool bar on the bottom is even gone.

I did have some Spyware Gaurd 2009 pop on my tool bar before but then I updated my anti-virus with Macafee via AT&T and I thought that it helped but 2 days later it was back again. So I was talking to this IT guy about it and he suggested that I download AVG software for my system and it should take it off. Well I did and still no luck with getting my desktop back to normal.

Please help.....

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#2 hortoholic

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Posted 02 February 2009 - 10:51 PM

I don't know of that's it but did you try to right click on the desktop? Right click and go to Arrange icons by then down to "Show Desktop Icons."

#3 boopme

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Posted 02 February 2009 - 10:56 PM

Hello,so do you have 2 active antivirus applications running now? You can only run one or it will cause problems.

I am going to move this from the XP to Am I Infected forum for some scans.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#4 les7010

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Posted 03 February 2009 - 01:24 PM

This is what it came out with after doing as advised.

Malwarebytes' Anti-Malware 1.33
Database version: 1721
Windows 5.1.2600 Service Pack 3

2/3/2009 12:22:38 PM
mbam-log-2009-02-03 (12-22-38).txt

Scan type: Quick Scan
Objects scanned: 62316
Time elapsed: 3 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Explorer.exe (Security.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c9c42510-9b21-41c1-9dcd-8382a2d07c61} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{c9c42510-9b21-41c1-9dcd-8382a2d07c61} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysguard (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\WINDOWS\system32\twain_32 (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Program Files\Microsoft Common (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\sysguard.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\twain_32\local.ds (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\twain_32\user.ds (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\twain_32\user.ds.cla (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kelly Ingram\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#5 boopme

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Posted 03 February 2009 - 02:58 PM

Hello again. One or more of the identified infections is a backdoor bot.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
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#6 les7010

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Posted 03 February 2009 - 05:42 PM

Hello,

I have rebooted and everything seems back to normal but I have no way of knowing. So you would suggest for the immediate future to make sure that I change passwords and other items on my computer to keep it safe. Correct. I am only running one antivirus program that I was advised on to keep my computer safe. Please let me know if I should do anything else or if I am ok now.

#7 boopme

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Posted 03 February 2009 - 08:04 PM

Hello ,yes you need to change them but doing it from that PC is no guarantee thet won't be taken. We can still clean this one further also if you like. Here's a definition of a "Bot"

"Bot" is derived from the word "robot" and is an automated process that interacts with other network services. Bots often automate tasks and provide information or services that would otherwise be conducted by a human being. A typical use of bots is to gather information (such as web crawlers), or interact automatically with instant messaging (IM), Internet Relay Chat (IRC), or other web interfaces. They may also be used to interact dynamically with websites.

Bots can be used for either good or malicious intent. A malicious bot is self-propagating malware designed to infect a host and connect back to a central server or servers that act as a command and control (C&C) center for an entire network of compromised devices, or "botnet." With a botnet, attackers can launch broad-based, "remote-control," flood-type attacks against their target(s). In addition to the worm-like ability to self-propagate, bots can include the ability to log keystrokes, gather passwords, capture and analyze packets, gather financial information, launch DoS attacks, relay spam, and open back doors on the infected host. Bots have all the advantages of worms, but are generally much more versatile in their infection vector, and are often modified within hours of publication of a new exploit. They have been known to exploit back doors opened by worms and viruses, which allows them to access networks that have good perimeter control. Bots rarely announce their presence with high scan rates, which damage network infrastructure; instead they infect networks in a way that escapes immediate notice.

CISCO

If you want to proceed run SAS next.
from your regular user account.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by boopme, 03 February 2009 - 08:20 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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