Posted 03 February 2009 - 03:50 PM
Just to be sure, what version of Outlook are you using? And is it the same version that you used to make the backup? Also, what is the filename for the backup file?
When you do the import, and select the .pst folder, make sure you are in the correct folder, and are not selecting the new .pst file that was created when you set up the new install of Outlook. When the browse screen opens, it will typically start in the folder containing the .pst file it is using, which probably has the same name as your backup file. You need to change to the folder containing the backup.
If that still fails, there is another option.
If you close Outlook, and go to your Control Panel, you should have a link called "Mail". If the computer is running Vista, select "Classic View" to see the Mail icon. Click the icon, and you should get a box called "Mail Setup - Outlook". Click the Data Files... button. This will take you to the Account Settings window, with the Data Files tab selected. You should see "Mailbox - Your Name" listed. Above that is a button labeled "Add...". Click that, and select "Office Outlook Personal Folders File (.pst)" and Click OK. Browse to wherever you saved your backup folder, select the file and click OK. Follow any additional instructions and then close out of everything and get back to your desktop. Now, when you open Outlook, if you go to the folder list, you will see "Mailbox - Your Name" at the top, and you might see "Archive" below, and you will see another entry, which should be all your data from the backup file. Simply drag and drop the contents of the various folders into the appropriate places in the "Mailbox" tree. If that works, post back and I'll post how to then remove the backup file from the list.
The only way to learn anything is to question everything.