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HELP! infected computer


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#1 jxg8171

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Posted 01 February 2009 - 12:15 PM

Any help would be hugely appreciated.

Susan here, my first blog and visit to this site.

My daughter's laptop has a couple of trojans (maybe more). This morning on trying to fix I cannot get passed the login in windows start up as the computer logs me directly back out. Can I get in and work on it some other how? I still haven't fully paid the tech guy from her last laptop situ (he said the second most infected computer he had EVER witnessed!


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#2 dc3

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Posted 01 February 2009 - 12:55 PM

Hi jxg8171, and welcome to BleepingComputer.

Have you tried booting up in Safe Mode? When the computer first begins to boot start tapping the F8 key, a black page with white lettering will open with three options of Safe Mode toward the top of the page. Use the up arrow key to move the cursor up to Safe Mode and then press the enter key. Another page will open with you operating system showing, press enter again. Another page will open with a full page of drivers, this will change in a bit. You will be prompted to log on and Safe mode will begin to load, there will be a popup explaining that this is a special mode... click on OK.

This topic should be in the Am I Infected forum where you can get the proper help that you need. A moderator will move this for you.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jxg8171

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Posted 01 February 2009 - 01:05 PM

I have tried Safe Mode just now and it had no success. The same problem reoccured except the logging out has begun to work faster.

We already know the computer is infected.

Thank you for any help.

Edited by The weatherman, 01 February 2009 - 01:31 PM.
Moved to a more apropriate forum~TW


#4 dc3

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Posted 01 February 2009 - 02:23 PM

Do you have the installation CD for the operating system? If you do, try using the Recovery Console and run chkdsk /r.

Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type chkdsk /r , and then press ENTER.

6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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