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#1 bolterdog

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Posted 01 February 2009 - 12:04 PM

Hello all. To be brief, I have XP Home SP3 in a CPU built in 2001. All has been good until a couple weeks ago when I got infected with Spyguard 2009. Have done numerous things to get rid of it and have succeeded to some degree. Was making good progress at AumHa until my McAfee wouldn't let me access it and my post there was considered "done". I have since uninstalled McAfee and installed AVAST, finished the diagnostic per their suggestion and would like to continue the process. I am still having Windows Installer issues (can't install anything), can't run in Safe Mode (stalls at xmasbus.exe) and my Windows Defender wouldn't update. I have log files for HiJackThis, MBAM and have run ComboFix although that is uninstalled now using OldTimer per the instructions. This process showed the Spyguard was removed and I have noticed a performance improvement, but still can't use the programs listed above, among other things that are still acting up (when I click on MyComputer it takes 3-4 minutes to open). I have kept my computer clean with CCleaner, SpyBot, Spyware Doctor and McAfee (up to the uninstall) regularly as well as defragging with Diskeeper Lite. I have a Seagate 300GB hard drive that I can only use 120GB of due to motherboard limitations and it is very full with only about 20GB free. I'll stop here for now awaiting the best direction you think I should use at your forum. Thanks for your help!

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#2 boopme

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Posted 01 February 2009 - 05:01 PM

Hello I believ it's best we get another log.

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bolterdog

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Posted 01 February 2009 - 10:53 PM

Allready had both ATF & MBAM. Updated MBAM prior to scan. Log pasted below. MBAM scan showed no issues. I have HiJackThis and ComboFix and can post logs in the appropriate forum when necessary or whatever else you all think needs done next. Thanks for the help.

Malwarebytes' Anti-Malware 1.33
Database version: 1714
Windows 5.1.2600 Service Pack 3

2/1/2009 8:48:20 PM
mbam-log-2009-02-01 (20-48-20).txt

Scan type: Quick Scan
Objects scanned: 61867
Time elapsed: 27 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 01 February 2009 - 11:01 PM

Hello again. Let's try one more tool first.
From your regular user account"
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bolterdog

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Posted 01 February 2009 - 11:06 PM

Downloaded but am unable to install due to Windows Installer Error: "Windows Installer Service could not be accessed. This can occur if you are running Windows in Safe Mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance".

Edited by bolterdog, 01 February 2009 - 11:09 PM.


#6 boopme

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Posted 01 February 2009 - 11:24 PM

Go here and Reinstall the Windows Installer

EDIT:See Method 2

Edited by boopme, 01 February 2009 - 11:24 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 bolterdog

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Posted 01 February 2009 - 11:53 PM

Setup as per method 2. all went as written, attempted to download WI 3.1 got box that said my SP version newer, downloaded WI 4.5, program ran & said was installed correctly - reboot, attempted to run Super AntiSpyware - got same WI error box, unable to install.

Signing off for the evening. Will check back tomorrow PM. Hope to hear from you then. Thanks.

Edited by bolterdog, 02 February 2009 - 12:36 AM.


#8 boopme

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Posted 02 February 2009 - 11:39 AM

Perhaps we need to still REgister it.
See Method 1 in the link I provided above.

EDit: if that doesn't do it then...

We need to run HJT.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know it it went OK !

Edited by boopme, 02 February 2009 - 03:14 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 bolterdog

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Posted 02 February 2009 - 08:35 PM

Thanks for the reply. I had tried this step a couple of days ago and was unable to complete it as I can not get into safe mode. I tried it again and same result. The mod says to add /V to the end of the location, I did that but I put a space before the /V cause it looks like there is a space in the KB article - here is a paste from it "C:\WINDOWS\System32\msiexec.exe /V". When I modified it this time I left the space out and thats the way it is until I can get into safe mode. Just curious and I have made a note so I can go back and change it if necessary.

When I F8 into safe mode and click on SAFE MODE it starts displaying file names for about a screen and a half, then at the bottom I get: "press esc if you want to skip loading xmasbus.exe" or something close to that and no matter what I try it spits me back to the safe mode options page.

Not really sure if I am still infected or if I just have registry and other issues. I will post a HJT in that forum and we will go from there! Thanks again!

#10 Orange Blossom

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Posted 02 February 2009 - 09:05 PM

Hello bolterdog,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/200209/first-post-here-hjt/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

The BC Staff
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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