Posted 29 May 2005 - 01:27 AM
I would strongly advise you/her NOT to turn off system restore at this point. Yes there may be viruses/spyware in the restore points but they can be dealt with later and that is the only place you are going to get your system info from at the moment.
This is what I would recommend:
1. Attempt system restore to be able to boot to Windows. If you are unable to do this got to step 2.
2. Run anti-spyware and anti-virus scans in safe mode
. Follow the instructions below, if you are unable to install any additional anti-spyware use what you have anyway. If you make no progress come back to us with more details.
3. Once Windows is bootable you can submit an HJT log to have the system cleaned by experts if necessary.
For step 2 :
Is your Anti-virus
program current and updated
? If not you can download a free anti-virus program here (US Link): AVG Free
When you have downloaded and installed it you need to go online to register it and update it. (It will probably prompt you to do this.)
Once you have installed AVG uninstall your old Anti-Virus software because you should only have one running on your system.
Do you have any anti-spyware
installed? If not download and update all
of the following:Reboot your computer in Safe Mode
and run the anti-virus scan and anti-spyware scans there.
If you are not sure how to boot in Safe Mode there is a tutorial here: Safe Mode
Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.