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Connection problems after logging on to windows


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#1 jon0111387

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Posted 01 February 2009 - 02:56 AM

After I reboot the computer or just turn it on, in order to access the internet I have to disable then re-inable the network adapter in order to access the internet. Does anyone know why I have to do this and how to avoid it? I have an SMC 1211 NIC and I've already tried updating the driver for my NIC card.

Edited by jon0111387, 01 February 2009 - 02:58 PM.


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#2 Budapest

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Posted 02 February 2009 - 01:43 AM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
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#3 jon0111387

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Posted 02 February 2009 - 02:54 AM

Ok that worked when I first log on to the computer and get on IE it goes to the home page fine, but when I close IE then try to re-open it, it tells me "Internet Exploer cannot display the Webpage" but now it lets me access the internet when either I first turn on the computer or when I reset the network adapter. Any advice is much appreciated.

Edited by jon0111387, 02 February 2009 - 03:25 AM.


#4 jon0111387

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Posted 04 February 2009 - 01:15 AM

Ok I have ran the Windows Network Diagnostic tool that is prompted in the IE window with the "This page cannot be displayed" error and the only error I could see is the HTTP connection failed but the FTP and the HTTPS connections both passed. If you would like me to post the full log ask and I will do so, the only reason I didn't is because that was the only issuse marked in red out of the log. Thank you for trying to help me resolve this matter.

#5 Budapest

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Posted 04 February 2009 - 01:26 AM

1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm.
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#6 jon0111387

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Posted 05 February 2009 - 06:56 PM

Still having the same problem. If it helps any the computer has recently been updated to SP3 from SP1 and IE7 is new on the machine as well.

#7 Budapest

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Posted 05 February 2009 - 11:01 PM

Have a look in the Event Viewer for any errors at the time of the connection problems.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
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#8 jon0111387

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Posted 09 February 2009 - 01:35 AM

I don't see errors after I start IE and it fails to make a connection, but after I run Network Diagnostics under the System category in the Event Viewer I get three Information reports. They all involve the QoS RSVP (start, successfully started, and stopped) and that might just be from the network diagnostic running its test. Under the Internet Explorer category in event viewer I don't get any reports. Also under the network diagnostic log it's still failing the HTTP connection.

#9 dc3

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Posted 09 February 2009 - 03:17 AM

Do you see any errors in the Event Viewer at the time that these are happening? If there are please post the Event ID.

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#10 jon0111387

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Posted 09 February 2009 - 05:03 PM

There are no errors just the information reports.

#11 jon0111387

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Posted 09 February 2009 - 08:23 PM

This is the Network Diagnostic log maybe it can help someone diagnose my problem a little better. I have marked the warnings and errors in bold and red. For some reason it shows the "HTTP, HTTPS, FTP connectivity" twice and the first one passes but the last one doesn't, not too sure about that, maybe it's going from bottom to top?



Last diagnostic run time: 02/09/09 00:12:47 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 172.16.0.1
info This computer has the following IP address(es): 172.16.0.10
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 65.55.12.249 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c)
warn The Internet host www.microsoft.com could not be reached
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 172.16.0.1
info This computer has the following IP address(es): 172.16.0.10
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.193.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 65.55.12.249 could not be reached (Error code 0x274c)
info TCP port 80 on host 207.46.192.254 could not be reached (Error code 0x274c)
warn The Internet host www.microsoft.com could not be reached
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 172.16.0.1
info This computer has the following IP address(es): 172.16.0.10
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.193.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 172.16.0.10



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection 3, Device=SMC EZ Card 10/100 PCI (SMC1211 Series) #2, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out
error Could not make an HTTP connection.



#12 Budapest

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Posted 13 February 2009 - 09:28 PM

Maybe try adjusting the duplex settings:

http://www.tech-archive.net/Archive/WinXP/...1/msg00238.html
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#13 jon0111387

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Posted 19 February 2009 - 10:16 PM

Ok that seemed to have fixed the problem. It looks like there is a problem with these SMC cards. Thanks for the help :thumbsup:




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